Kony NPS & Customer Reviews

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Kony

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Kony

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About Kony's Brand

Kony is a mobile application development platform (MADP) provider enabling companies to deliver innovative mobile solutions. Among its major competitors, Kony is ranked in 6th place for NPS while OutSystems is 1st, and Zomato is 2nd.Their current valuation is $5.73B

Brand at a Glance

55%

Customer Loyalty

2.8/5

Product Quality

1.7/5

Pricing

1.7/5

Customer Service

Kony CMO

Carlos Carvajal

Carlos Carvajal serves as the Chief Marketing Officer for Kony, Inc.. Carlos started at Kony, Inc. in April of 2017. Carlos is based in the Austin, Texas Area.

Kony Ranking

^#4 / 4 of its competitors

Kony NPS

Kony's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Kony's customers would recommend using the product based on a scale of -100 to 100.

Kony Overall NPS

-67

NPS

0%	Promoters
33%	Passives
67%	Detractors

Kony NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 0	Oct 2022	0
Dec 2022 -50	Dec 2022	-50
Feb 2024 -66	Feb 2024	-66

How Other Brands Compare

Kony is ranked #4 for NPS among its competitors. OutSystems and Zomato come in first and second, with Oracle coming in at third. Among those competitors, it is the lowest valued company behind Oracle.

	Kony	Oracle	OutSystems	Zomato
Global Ranking	#-	#173	#-	#-
NPS	-67	11	43	32
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$5.73B	$207.07B	$1.20B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Kony NPS vs. Competitors

Compared to its competitors, Kony's NPS is rated right below Mobile Programming LLC..

COMPANY		NPS Score
	OutSystems	43
	Zomato	32
	Oracle	11
	Pyramid Consulting	0
	BA Insight	N/A
	CloudMine	N/A
	Mobile Programming LLC.	-60
	Kony	-67

Kony Customer Reviews

Kony Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of Kony users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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55%

45%

Kony Customer Loyalty vs. Competitors

Compared to its competitors, Kony's Customer Loyalty score is rated right above Pyramid Consulting, and is preceded by Oracle.

COMPANY		Customer Loyalty Score
	OutSystems	89%
	Zomato	85%
	Mobile Programming LLC.	73%
	Oracle	72%
	Kony	55%
	Pyramid Consulting	N/A
	BA Insight	N/A
	CloudMine	N/A

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Kony Product Quality

2.8/5

Kony has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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Kony Product Information

Kony’s product quality score is a 2.8 out of 5 as rated by its users and customers.

Website: http://www.kony.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Ecommerce and Marketplaces

Enterprise

Hardware and Devices

Mobile App

SaaS

Kony Product Quality vs. Competitors

Compared to its competitors, Kony's Product Quality score is rated right above Mobile Programming LLC., and is preceded by Oracle.

COMPANY		Product Quality Score
	OutSystems	4.3/5
	Zomato	3.9/5
	Oracle	3.7/5
	Kony	2.8/5
	Mobile Programming LLC.	2/5
	Pyramid Consulting	N/A
	BA Insight	N/A
	CloudMine	N/A

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Kony Pricing

Kony ROI & Value For Money

1.7/5

Kony has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.

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Kony Pricing vs. Competitors

Compared to its competitors, Kony's ROI score is rated right above Pyramid Consulting, and is preceded by Mobile Programming LLC..

COMPANY		Pricing Score
	OutSystems	4/5
	Zomato	3.8/5
	Oracle	3.7/5
	Mobile Programming LLC.	2.4/5
	Kony	1.7/5
	Pyramid Consulting	N/A
	BA Insight	N/A
	CloudMine	N/A

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Kony Customer Satisfaction (CSAT)

Kony Customer Satisfaction (CSAT) Score

34 / 100

Kony has an overall Customer Satisfaction score of 34 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	34%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

34%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Kony Customer Satisfaction vs. Competitors

Compared to its competitors, Kony's Customer Satisfaction score is rated right above Mobile Programming LLC., and is preceded by Oracle.

COMPANY		Customer Satisfaction (CSAT) Score
	Pyramid Consulting	100%
	OutSystems	89%
	Zomato	85%
	Oracle	67%
	Kony	34%
	Mobile Programming LLC.	0%
	BA Insight	0%
	CloudMine	0%

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Kony Customer Service

1.7/5

Kony has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About Kony's Customer Service

Address

7380 West Sand Lake Road #390, Orlando, FL

Website

http://www.kony.com

Phone Number

(407)730-5669

Kony Customer Service vs. Competitors

Compared to its competitors, Kony's Customer Service score is rated right above Pyramid Consulting, and is preceded by Mobile Programming LLC..

COMPANY		Customer Service Score
	OutSystems	3.9/5
	Zomato	3.9/5
	Oracle	3.6/5
	Mobile Programming LLC.	2.5/5
	Kony	1.7/5
	Pyramid Consulting	N/A
	BA Insight	N/A
	CloudMine	N/A

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Kony as an Employer

4.7/5

Kony has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Kony

Thomas Hogan

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Kony scored a -67 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Kony would recommend the brand to a friend. ENPS measures how likely Kony employees would recommend working at Kony to a friend.

Net Promoter Score

-67

NPS Score

0%	Promoters
33%	Passive
67%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
50%	Passive
0%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail