-60
NPS
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Brand Page
Mobile Programming LLC.
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About Mobile Programming LLC. Brand
Mobile Programming, LLC is a leading provider of Mobile App Development and iOT solutions.
Brand at a Glance
73%
Customer Loyalty
2/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Mobile Programming LLC. NPS
Mobile Programming LLC.'s Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Mobile Programming LLC.'s customers would recommend using the product based on a scale of -100 to 100.
Mobile Programming LLC. Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Mobile Programming LLC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Sep 2023 -60 | Sep 2023 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mobile Programming LLC. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Mobile Programming LLC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mobile Programming LLC. Product Quality
2/5
Mobile Programming LLC. has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mobile Programming LLC. overall Product Quality score rated by its users and customers.
Mobile Programming LLC. Product Information
Mobile Programming LLC.’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
Mobile Programming LLC. Pricing
Mobile Programming LLC. ROI & Value For Money
2.4/5
Mobile Programming LLC. has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Mobile Programming LLC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mobile Programming LLC. Customer Service
2.5/5
Mobile Programming LLC. has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Mobile Programming LLC.'s Customer Service
Address
115 Broadway,, 13th Floor, New York City, NY
Website
http://www.mobileprogramming.com
Phone Number
212-688-6950
Mobile Programming LLC. as an Employer
3.2/5
Mobile Programming LLC. has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Mobile Programming LLC. scored a -60 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Mobile Programming LLC. would recommend the brand to a friend. ENPS measures how likely Mobile Programming LLC. employees would recommend working at Mobile Programming LLC. to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
