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Robinhood is

Ranked

#36

Banking and Financial Services Brands

Brand Page

Robinhood

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Robinhood

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Robinhood is ranked #36 in Banking and Financial Services Brands

About Robinhood's Brand

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. Robinhood’s brand is ranked #403 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Robinhood. When compared to other organizations within the Banking and Financial Services industry, Robinhood is ranked #36. Among its major competitors, Robinhood is ranked in 2nd place for NPS while Betterment is 1st, and Coinbase is 3rd.Their current valuation is $8.00B

Brand at a Glance

71%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.4/5

Customer Service

Robinhood CMO

Christina Smedley

Robinhood Ranking

Robinhood NPS

Robinhood's Net Promoter Score (NPS) is a 18 with 49% Promoters, 20% Passives, and 31% Detractors. Net Promoter Score tracks whether Robinhood's customers would recommend using the product based on a scale of -100 to 100.

Robinhood Overall NPS

NPS

49%	Promoters
20%	Passives
31%	Detractors

Robinhood NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 19	Oct 2024	19
Dec 2024 19	Dec 2024	19
Jan 2025 17	Jan 2025	17
Feb 2025 17	Feb 2025	17
Apr 2025 17	Apr 2025	17
Jun 2025 17	Jun 2025	17
Jul 2025 17	Jul 2025	17
Aug 2025 17	Aug 2025	17
Oct 2025 17	Oct 2025	17
Nov 2025 17	Nov 2025	17
Dec 2025 17	Dec 2025	17
Jan 2026 17	Jan 2026	17

How Other Brands Compare

Robinhood is ranked second for NPS among its competitors. Betterment and Coinbase come in first and third, with Charles Schwab coming in at #4. Among those competitors, it is the second most valued company behind Coinbase.

	Robinhood	Coinbase	Charles Schwab	Betterment
Global Ranking	#403	#94	#239	#830
NPS	18	11	8	38
Valuation Updated every 24 hours for public companies	$8.00B	$8.10B	-	$800.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Robinhood NPS by Gender

Female customers rated Robinhood's NPS 29 points higher than Male customers.

Male

-4

Robinhood's NPS was rated -4 by Male customers on Comparably.

40%

Promoters

16%

Passives

44%

Detractors

Female

Robinhood's NPS was rated 25 by Female customers on Comparably.

50%

Promoters

25%

Passives

25%

Detractors

Robinhood NPS by Ethnicity

Robinhood's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -27	Caucasian	-27
Hispanic or Latino 14	Hispanic or Latino	14
African American/Black 49	African American/Black	49
Asian or Pacific Islander 42	Asian or Pacific Islander	42
Other 10	Other	10

Robinhood NPS by Age

Robinhood's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

21%

29%

26-30

43%

24%

33%

31-35

52%

21%

27%

36-40

45%

15%

40%

41-45

43%

14%

46-50

33%

34%

33%

51-55

100%

56-60

20%

60%

61-65

33%

67%

66+

14%

86%

Robinhood NPS by Usage

Robinhood's NPS was rated the highest by customers who have used Robinhood's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 5	Less than 1 Year	5
1 to 2 Years 10	1 to 2 Years	10
2 to 5 Years 1	2 to 5 Years	1
5 to 10 Years 16	5 to 10 Years	16

Robinhood NPS vs. Competitors

Compared to its competitors, Robinhood's NPS is rated right above Coinbase, and is preceded by Betterment.

COMPANY		NPS Score
	Betterment	38
	Robinhood	18
	Coinbase	11
	Acorns	10
	Charles Schwab	8

Robinhood NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Robinhood's NPS is rated right above American Express, and is preceded by Block.

COMPANY		NPS Score
	Visa	33
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	Robinhood	18
	American Express	18
	PayPal	9
	USAA	7

Robinhood Customer Reviews

Out of the 10 Robinhood customer reviews 9 were positive and 1 was constructive. Robinhood customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Robinhood Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Robinhood users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

Robinhood Customer Loyalty Score by Gender

Female customers rated Robinhood's Customer Loyalty score 7% higher than Male customers.

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Male

72%

Yes

Female

79%

Yes

Robinhood Customer Loyalty Score by Ethnicity

Robinhood's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Robinhood Customer Loyalty Score by Age

Robinhood's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Robinhood.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 76%	26-30	76%
31-35 73%	31-35	73%
36-40 64%	36-40	64%
41-45 74%	41-45	74%
46-50 40%	46-50	40%
51-55 82%	51-55	82%
56-60 64%	56-60	64%
61-65 100%	61-65	100%
66+ 74%	66+	74%

Robinhood Customer Loyalty Score by Usage

Robinhood's Customer Loyalty score was rated the highest by customers who have used Robinhood's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	73%
1 to 2 Years	80%
2 to 5 Years	66%
5 to 10 Years	72%

Robinhood Customer Loyalty Score by Industry

Robinhood's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.

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Tech	63%
Accounting	80%
Fashion and Beauty	78%
Banking and Financial Services	65%
Business and Consumer Services	89%
Consulting	82%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	87%
Legal	49%
Marketing, Advertising and Research	85%

Robinhood Customer Loyalty vs. Competitors

Compared to its competitors, Robinhood's Customer Loyalty score is rated right below Coinbase.

COMPANY		Customer Loyalty Score
	Acorns	81%
	Charles Schwab	80%
	Betterment	76%
	Coinbase	76%
	Robinhood	71%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Robinhood's Customer Loyalty score is rated right below Block.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%
	Robinhood	71%

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Robinhood Product Quality

3.6/5

Robinhood has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Robinhood Product Information

Robinhood’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Robinhood's product the highest. Reviewers from the Legal industry rated Robinhood the lowest at 2.8.

Website: http://robinhood.com

Company Size: 1,001-5,000 Employees

Industry

Tech

FinTech

Quick Insights into Robinhood Product Quality

Robinhood's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Robinhood Product Quality the Highest

Marketing, Advertising and Research	4.5
African American/Black	4.2
Female	3.9

Ranked Robinhood Product Quality the Lowest

Caucasian	3
51-55	1.5
Government and Public Policy	1.5

Robinhood Product Quality Score by Gender

Female customers rated Robinhood's Product Quality score 0.8 stars higher than Male customers.

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Male

3.1/5

Female

3.9/5

Robinhood Product Quality Score by Ethnicity

Robinhood's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.7	Other	3.7

Robinhood Product Quality Score by Age

Robinhood's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3.5	26-30	3.5
31-35 3.7	31-35	3.7
36-40 3	36-40	3
41-45 3.8	41-45	3.8
46-50 3.1	46-50	3.1
51-55 1.5	51-55	1.5
56-60 2.7	56-60	2.7
61-65 3.5	61-65	3.5
66+ 2.5	66+	2.5

Robinhood Product Quality Score by Usage

Robinhood's Product Quality score was rated the highest by customers who have used Robinhood's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.6
2 to 5 Years	3.4
5 to 10 Years	3.3

Robinhood Product Quality Score by Industry

Robinhood's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3.5
Accounting	3.6
Fashion and Beauty	1.5
Banking and Financial Services	3.9
Business and Consumer Services	3.5
Consulting	4.3
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	3.5
Legal	2.8
Marketing, Advertising and Research	4.5

Robinhood Product Quality vs. Competitors

Compared to its competitors, Robinhood's Product Quality score is rated right above Coinbase, and is preceded by Betterment.

COMPANY		Product Quality Score
	Betterment	3.9/5
	Robinhood	3.6/5
	Coinbase	3.6/5
	Charles Schwab	3.4/5
	Acorns	3.4/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Robinhood's Product Quality score is rated right above Block, and is preceded by Stripe.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Robinhood	3.6/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

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Robinhood Pricing

Robinhood ROI & Value For Money

3.6/5

Robinhood has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Robinhood Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from Robinhood.

Quick Insights into Robinhood ROI

Robinhood's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Robinhood ROI the Highest

Marketing, Advertising and Research	4.6
Asian or Pacific Islander	4
31-35	3.8

Ranked Robinhood ROI the Lowest

5 to 10 Years	2.9
51-55	1.5
Government and Public Policy	1.5

Robinhood ROI Score by Gender

Female customers rated Robinhood's ROI score 0.5 stars higher than Male customers.

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Male

3.2/5

Female

3.7/5

Robinhood ROI Score by Ethnicity

Robinhood's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.8	Other	3.8

Robinhood ROI Score by Age

Robinhood's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3.5	26-30	3.5
31-35 3.8	31-35	3.8
36-40 3	36-40	3
41-45 3.8	41-45	3.8
46-50 3	46-50	3
51-55 1.5	51-55	1.5
56-60 2	56-60	2
61-65 2.8	61-65	2.8
66+ 2.7	66+	2.7

Robinhood ROI Score by Usage

Robinhood's ROI score was rated the highest by customers who have used Robinhood's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.4
2 to 5 Years	3.4
5 to 10 Years	2.9

Robinhood ROI Score by Industry

Robinhood's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3.3
Accounting	3.3
Fashion and Beauty	1.5
Banking and Financial Services	3.7
Business and Consumer Services	4.3
Consulting	4.1
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	3.5
Legal	3.3
Marketing, Advertising and Research	4.6

Robinhood Pricing vs. Competitors

Compared to its competitors, Robinhood's ROI score is rated right above Coinbase, and is preceded by Betterment.

COMPANY		Pricing Score
	Betterment	3.8/5
	Robinhood	3.6/5
	Coinbase	3.4/5
	Charles Schwab	3.4/5
	Acorns	3.2/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Robinhood's ROI score is rated right above Block, and is preceded by Stripe.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Robinhood	3.6/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

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Robinhood Customer Satisfaction (CSAT)

Robinhood Customer Satisfaction (CSAT) Score

71 / 100

Robinhood has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	32%
Satisfied	39%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	6%
Very Dissatisfied	12%

Very Satisfied

32%

Satisfied

39%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Robinhood Customer Satisfaction

Robinhood's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.

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Ranked Robinhood Customer Satisfaction the Highest

Accounting	100%
Asian or Pacific Islander	86%
31-35	82%

Ranked Robinhood Customer Satisfaction the Lowest

Banking and Financial Services	50%
Caucasian	50%
56-60	0%

Robinhood Customer Satisfaction Score by Gender

Female customers rated Robinhood's Customer Satisfaction score 9 points higher than Male customers.

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60 / 100

Male

	Very Satisfied	36%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	12%
	Very Dissatisfied	21%

69 / 100

Female

	Very Satisfied	31%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	0%
	Very Dissatisfied	25%

Robinhood Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Robinhood's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	33%
Satisfied	17%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	17%
Very Dissatisfied	25%

Very Satisfied

33%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

25%

CSAT according to Hispanic or Latino

Robinhood's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	16%
Very Dissatisfied	17%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

17%

CSAT according to African American/Black

Robinhood's Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.

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71 / 100

Very Satisfied	14%
Satisfied	57%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

14%

Satisfied

57%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

CSAT according to Asian or Pacific Islander

Robinhood's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	50%
Satisfied	36%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

50%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Robinhood's Customer Satisfaction (CSAT) score was rated 56% according to Other users and customers.

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56 / 100

Very Satisfied	22%
Satisfied	34%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

22%

Satisfied

34%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

33%

Robinhood Customer Satisfaction Score by Age

Robinhood's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

76%

26-30

63%

31-35

82%

36-40

75%

51-55

56-60

66+

40%

Robinhood Customer Satisfaction Score by Usage

Robinhood's Customer Satisfaction score was rated the highest by customers who have used Robinhood's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	73
1 to 2 Years	64
2 to 5 Years	62
5 to 10 Years	56

Robinhood Customer Satisfaction Score by Industry

Robinhood's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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{
	"title": "Robinhood Customer Satisfaction Score by Industry",
	"text": "Robinhood's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 68,
			"stars": 0,
			"csatScore": 68,
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			"groupId": 522,
			"score": 67,
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			"csatScore": 67,
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			"scoreClassName": "",
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			"groupId": 529,
			"score": 80,
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			"scoreClassName": "",
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Tech	68
Accounting	100
Banking and Financial Services	50
Consulting	67
Healthcare, Hospitals and Medicine	67
Legal	80

Robinhood Customer Satisfaction vs. Competitors

Compared to its competitors, Robinhood's Customer Satisfaction score is rated right above Acorns, and is preceded by Betterment.

COMPANY		Customer Satisfaction (CSAT) Score
	Betterment	87%
	Robinhood	71%
	Acorns	68%
	Coinbase	65%
	Charles Schwab	55%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Robinhood's Customer Satisfaction score is rated right above Stripe, and is preceded by JPMorgan Chase & Co.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Robinhood	71%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	61%
	USAA	30%

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Robinhood Customer Service

3.4/5

Robinhood has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Robinhood's Customer Service

Address

85 Willow Rd, Menlo Park, CA 94025

Website

http://robinhood.com

Robinhood's Social Links

Quick Insights into Robinhood Customer Service

Robinhood's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Robinhood Customer Service the Highest

African American/Black	4
Accounting	3.8
18-25	3.5

Ranked Robinhood Customer Service the Lowest

Caucasian	2.4
51-55	1.5
Government and Public Policy	1.5

Robinhood Customer Service Score by Gender

Female customers rated Robinhood's Customer Service score 0.7 stars higher than Male customers.

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Male

2.7/5

Female

3.4/5

Robinhood Customer Service Score by Ethnicity

Robinhood's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.3	Other	3.3

Robinhood Customer Service Score by Age

Robinhood's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 2.9	26-30	2.9
31-35 3.3	31-35	3.3
36-40 2.9	36-40	2.9
41-45 3.4	41-45	3.4
46-50 2.6	46-50	2.6
51-55 1.5	51-55	1.5
56-60 2	56-60	2
61-65 2.8	61-65	2.8
66+ 1.6	66+	1.6

Robinhood Customer Service Score by Usage

Robinhood's Customer Service score was rated the highest by customers who have used Robinhood's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3
1 to 2 Years	3
2 to 5 Years	2.9
5 to 10 Years	3

Robinhood Customer Service Score by Industry

Robinhood's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3
Accounting	3.8
Fashion and Beauty	1.5
Banking and Financial Services	3.6
Business and Consumer Services	2.9
Consulting	3.8
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	3.2
Legal	2.5
Marketing, Advertising and Research	3.8

Robinhood Customer Service vs. Competitors

Compared to its competitors, Robinhood's Customer Service score is rated right above Coinbase, and is preceded by Charles Schwab.

COMPANY		Customer Service Score
	Betterment	4/5
	Charles Schwab	3.5/5
	Robinhood	3.4/5
	Coinbase	3.4/5
	Acorns	3.1/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Robinhood's Customer Service score is rated right above American Express, and is preceded by Block.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	Robinhood	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

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Robinhood as an Employer

4.5/5

Robinhood has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Robinhood

Vlad Tenev

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Robinhood scored a 18 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Robinhood would recommend the brand to a friend. ENPS measures how likely Robinhood employees would recommend working at Robinhood to a friend.

Net Promoter Score

NPS Score

49%	Promoters
20%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
16%	Passive
27%	Detractors

Global Ranking Snapshot

Robinhood is ranked #403 in the Global Top 100 Brands. It ranks just behind Citi and just ahead of Navan.

RANK			INDUSTRY
401	Credit Suisse	Thomas Gottstein	Banking and Financial Services
402	Citi	Michael Corbat	Banking and Financial Services
403	Robinhood	Vlad Tenev	Banking and Financial Services
404	Navan	Ariel Cohen	Tech
405	Casper	Philip Krim	Retail
406	Motorola		Consumer Goods
407	Tilly's	Edmond Thomas	Retail