29
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#40
Banking and Financial Services Brands
Brand Page
CME Group
Marketing or Exec? Claim Your Free Account
CME Group is ranked #40 in Banking and Financial Services Brands
CME Group is ranked #40 in Banking and Financial Services Brands
About CME Group's Brand
World's leading derivatives marketplace. CME Group consists of four major exchanges. Commodity Futures & Options Exchange. CME Group’s brand is ranked #480 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of CME Group. When compared to other organizations within the Banking and Financial Services industry, CME Group is ranked #40. Among its major competitors, CME Group is ranked in 3rd place for NPS while IEX Group is 1st, and Deutsche Börse Group is 2nd.Their current market cap is $70.03B
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
CME Group Ranking
- #40 in Banking and Financial Services
- #3 / 4 of its competitors
CME Group NPS
CME Group's Net Promoter Score (NPS) is a 29 with 52% Promoters, 25% Passives, and 23% Detractors. Net Promoter Score tracks whether CME Group's customers would recommend using the product based on a scale of -100 to 100.
CME Group Overall NPS
| 52% | Promoters |
|---|---|
| 25% | Passives |
| 23% | Detractors |
CME Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 33 | Jul 2023 | 33 |
Aug 2023 28 | Aug 2023 | 28 |
Sep 2023 30 | Sep 2023 | 30 |
Nov 2023 30 | Nov 2023 | 30 |
Jan 2024 24 | Jan 2024 | 24 |
Mar 2024 27 | Mar 2024 | 27 |
Jul 2024 26 | Jul 2024 | 26 |
Sep 2024 27 | Sep 2024 | 27 |
Jan 2025 27 | Jan 2025 | 27 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 26 | Apr 2025 | 26 |
Jan 2026 28 | Jan 2026 | 28 |
How Other Brands Compare
CME Group is ranked third for NPS among its competitors. IEX Group and Deutsche Börse Group come in first and second, with CBOE Holdings coming in at #4. Among those competitors, it is the third most valued company.
CME Group |  CBOE Holdings |  IEX Group |  Deutsche Börse Group | |
| Global Ranking | #480 | #- | #- | #- |
| NPS | 29 | 22 | 100 | 100 |
| Valuation Updated every 24 hours for public companies | $70.03B | $10.40B | $300.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CME Group NPS by Gender
CME Group's NPS was rated 50 by Male customers on Comparably.
Male
50
CME Group's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
CME Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CME Group NPS by Usage
CME Group's NPS was rated 0 points by customers who have used CME Group's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
CME Group NPS vs. Competitors
Compared to its competitors, CME Group's NPS is rated right above New York Stock Exchange, and is preceded by Deutsche Börse Group.
| COMPANY | NPS Score | |
|---|---|---|
| IEX Group | 100 |
| Deutsche Börse Group | 100 |
| CME Group | 29 |
 | New York Stock Exchange | 22 |
| CBOE Holdings | 22 |
 | OMX | N/A |
CME Group NPS vs Companies in Banking and Financial Services
In the Banking and Financial Services industry, CME Group's NPS is rated right above Mastercard, and is preceded by JPMorgan Chase & Co.
| COMPANY | NPS Score | |
|---|---|---|
 | Visa | 32 |
 | JPMorgan Chase & Co | 31 |
| CME Group | 29 |
 | Mastercard | 27 |
 | Stripe | 26 |
 | Block | 25 |
 | American Express | 18 |
 | PayPal | 9 |
 | USAA | 7 |
CME Group Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of CME Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CME Group Customer Loyalty Score by Gender
CME Group's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CME Group.
Male
78%
Yes
Female
N/A
Yes
CME Group Customer Loyalty Score by Usage
CME Group's Customer Loyalty score was rated 70% by customers who have used CME Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CME Group Customer Loyalty Score by Industry
CME Group's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CME Group Customer Loyalty vs. Competitors
Compared to its competitors, CME Group's Customer Loyalty score is rated right above CBOE Holdings, and is preceded by Deutsche Börse Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Deutsche Börse Group | 100% |
| CME Group | 87% |
| CBOE Holdings | 79% |
| New York Stock Exchange | 73% |
| IEX Group | N/A |
| OMX | N/A |
Unlock CME Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CME Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, CME Group's Customer Loyalty score is rated right above USAA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CME Group | 87% |
| USAA | 87% |
| American Express | 85% |
| Visa | 84% |
| JPMorgan Chase & Co | 83% |
| PayPal | 79% |
| Mastercard | 78% |
| Stripe | 77% |
| Block | 76% |
Unlock CME Group Customer Loyalty vs. Companies in Banking and Financial Services Data
VS
Sign Up for Brand Profile PRO to get the full CME Group Customer Loyalty vs. Companies in Banking and Financial Services data and gain insights into your customers today.
CME Group Product Quality
4.1/5
CME Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CME Group's overall Product Quality score rated by its users and customers.
CME Group Product Information
CME Group’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CME Group's product the highest.
- Website
- http://www.cmegroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into CME Group Product Quality
CME Group's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked CME Group's Product Quality.
Ranked CME Group Product Quality the Highest
CME Group Product Quality Score by Gender
CME Group's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CME Group.
Male
4.5/5
Female
N/A
CME Group Product Quality Score by Usage
CME Group's Product Quality score was rated 4 stars by customers who have used CME Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CME Group Product Quality Score by Industry
CME Group's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CME Group Product Quality vs. Competitors
Compared to its competitors, CME Group's Product Quality score is rated right above New York Stock Exchange.
| COMPANY | Product Quality Score | |
|---|---|---|
| CME Group | 4.1/5 |
| New York Stock Exchange | 4/5 |
| Deutsche Börse Group | 4/5 |
| CBOE Holdings | 3.2/5 |
| IEX Group | N/A |
| OMX | N/A |
Unlock CME Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CME Group Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, CME Group's Product Quality score is rated right above Visa.
| COMPANY | Product Quality Score | |
|---|---|---|
| CME Group | 4.1/5 |
| Visa | 4.1/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 4/5 |
| Stripe | 3.8/5 |
| Block | 3.6/5 |
| American Express | 3.5/5 |
| PayPal | 3.5/5 |
| USAA | 3.3/5 |
Unlock CME Group Product Quality vs. Companies in Banking and Financial Services Data
VS
Sign Up for Brand Profile PRO to get the full CME Group Product Quality vs. Companies in Banking and Financial Services data and gain insights into your customers today.
CME Group Pricing
CME Group ROI & Value For Money
3.8/5
CME Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CME Group's overall ROI score rated by its users and customers.
CME Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into CME Group ROI
CME Group's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked CME Group's ROI score.
Ranked CME Group ROI the Highest
CME Group ROI Score by Gender
CME Group's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CME Group.
Male
3.7/5
Female
N/A
CME Group ROI Score by Usage
CME Group's ROI score was rated 2.8 stars by customers who have used CME Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CME Group ROI Score by Industry
CME Group's ROI score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CME Group Pricing vs. Competitors
Compared to its competitors, CME Group's ROI score is rated right above CBOE Holdings, and is preceded by New York Stock Exchange.
| COMPANY | Pricing Score | |
|---|---|---|
| Deutsche Börse Group | 4.5/5 |
| New York Stock Exchange | 4/5 |
| CME Group | 3.8/5 |
| CBOE Holdings | 3.5/5 |
| IEX Group | N/A |
| OMX | N/A |
Unlock CME Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CME Group ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, CME Group's ROI score is rated right above Stripe, and is preceded by Mastercard.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 3.9/5 |
| JPMorgan Chase & Co | 3.9/5 |
| Mastercard | 3.9/5 |
| CME Group | 3.8/5 |
| Stripe | 3.7/5 |
| Block | 3.6/5 |
| PayPal | 3.4/5 |
| American Express | 3.3/5 |
| USAA | 3.2/5 |
Unlock CME Group ROI vs. Companies in Banking and Financial Services Data
VS
Sign Up for Brand Profile PRO to get the full CME Group ROI vs. Companies in Banking and Financial Services data and gain insights into your customers today.
CME Group Customer Satisfaction (CSAT)
CME Group Customer Satisfaction (CSAT) Score
71 / 100
CME Group has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
45%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CME Group Customer Satisfaction
CME Group's Customer Satisfaction score was rated highest by customers who have used CME Group's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked CME Group's Customer Satisfaction.
Ranked CME Group Customer Satisfaction the Highest
CME Group Customer Satisfaction Score by Usage
CME Group's Customer Satisfaction score was rated 100 points by customers who have used CME Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CME Group Customer Satisfaction vs. Competitors
Compared to its competitors, CME Group's Customer Satisfaction score is rated right above CBOE Holdings, and is preceded by New York Stock Exchange.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IEX Group | 100% |
| Deutsche Börse Group | 100% |
| New York Stock Exchange | 77% |
| CME Group | 71% |
| CBOE Holdings | 33% |
| OMX | 0% |
Unlock CME Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CME Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, CME Group's Customer Satisfaction score is rated right above Stripe, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Visa | 82% |
| Mastercard | 79% |
| JPMorgan Chase & Co | 77% |
| CME Group | 71% |
| Stripe | 68% |
| PayPal | 64% |
| Block | 63% |
| American Express | 61% |
| USAA | 30% |
Unlock CME Group Customer Satisfaction vs. Companies in Banking and Financial Services Data
VS
Sign Up for Brand Profile PRO to get the full CME Group Customer Satisfaction vs. Companies in Banking and Financial Services data and gain insights into your customers today.
CME Group Customer Service
4.1/5
CME Group has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CME Group's overall Customer Service score rated by its users and customers.
About CME Group's Customer Service
Address
20 South Wacker Drive, Chicago, IL
Website
http://www.cmegroup.com
Phone Number
(312) 930-1000
Quick Insights into CME Group Customer Service
CME Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CME Group's Customer Service score.
Ranked CME Group Customer Service the Highest
CME Group Customer Service Score by Gender
CME Group's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CME Group.
Male
4.9/5
Female
N/A
CME Group Customer Service Score by Usage
CME Group's Customer Service score was rated 4.5 stars by customers who have used CME Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CME Group Customer Service Score by Industry
CME Group's Customer Service score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CME Group Customer Service vs. Competitors
Compared to its competitors, CME Group's Customer Service score is rated right above New York Stock Exchange, and is preceded by Deutsche Börse Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deutsche Börse Group | 4.5/5 |
| CME Group | 4.1/5 |
| New York Stock Exchange | 3.8/5 |
| CBOE Holdings | 3.2/5 |
| IEX Group | N/A |
| OMX | N/A |
Unlock CME Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CME Group Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, CME Group's Customer Service score is rated right above Visa.
| COMPANY | Customer Service Score | |
|---|---|---|
| CME Group | 4.1/5 |
| Visa | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| American Express | 3.4/5 |
| USAA | 3.3/5 |
| PayPal | 3.3/5 |
Unlock CME Group Customer Service vs. Companies in Banking and Financial Services Data
VS
Sign Up for Brand Profile PRO to get the full CME Group Customer Service vs. Companies in Banking and Financial Services data and gain insights into your customers today.
CME Group as an Employer
3.7/5
CME Group has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
CME Group scored a 29 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of CME Group would recommend the brand to a friend. ENPS measures how likely CME Group employees would recommend working at CME Group to a friend.
Net Promoter Score
29
NPS Score
| 52% | Promoters |
|---|---|
| 25% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 39% | Promoters |
|---|---|
| 37% | Passive |
| 24% | Detractors |
Global Ranking Snapshot
CME Group is ranked #480 in the Global Top 100 Brands. It ranks just behind Audible, Inc. and just ahead of ExxonMobil.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
478 |  | Gilead Sciences |  | Daniel O’Day | Health and Wellness |
479 |  | Audible, Inc. |  | Don Katz | Tech |
480 | | CME Group | | Terrence Duffy | Banking and Financial Services |
481 |  | ExxonMobil |  | Darren Woods | Energy and Manufacturing |
482 |  | Holiday Inn |  | Keith Barr | Travel and Hospitality |
483 |  | United Rentals |  | Michael Kneeland | Business and Consumer Services |
484 |  | Dave & Buster's |  | Stephen King | Retail |
Banking and Financial Services Ranking Snapshot
CME Group is ranked #40 in the Banking and Financial Services Industry. It ranks just behind Silicon Valley Bank and just ahead of Netsuite.
| RANK | COMPANY | Location | |
|---|---|---|---|
38 |  | JLL | Chicago, IL |
39 |  | Silicon Valley Bank | |
40 | | CME Group | Chicago, IL |
41 |  | Netsuite | San Mateo, CA |
42 |  | New York Life Insurance Company | |
43 |  | Moody's Analytics | New York City, NY |
44 |  | Merrill Lynch | New York City, NY |
