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Moody's Analytics is

Ranked

#43

Banking and Financial Services Brands

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Moody's Analytics is ranked #43 in Banking and Financial Services Brands

About Moody's Analytics' Brand

Moody's Analytics’s brand is ranked #545 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Moody's Analytics. When compared to other organizations within the Banking and Financial Services industry, Moody's Analytics is ranked #43. Among its major competitors, Moody's Analytics is ranked in 3rd place for NPS while Virtu Financial is 1st, and Oportun is 2nd. Overall, Moody's Analytics has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $55.88B

Brand at a Glance

74%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.7/5

Customer Service

Moody's Analytics Ranking

Moody's Analytics NPS

Moody's Analytics's Net Promoter Score (NPS) is a 5 with 40% Promoters, 25% Passives, and 35% Detractors. Net Promoter Score tracks whether Moody's Analytics's customers would recommend using the product based on a scale of -100 to 100.

Moody's Analytics Overall NPS

NPS

40%	Promoters
25%	Passives
35%	Detractors

Moody's Analytics NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 14	Jul 2023	14
Aug 2023 12	Aug 2023	12
Nov 2023 10	Nov 2023	10
Dec 2023 7	Dec 2023	7
Mar 2024 10	Mar 2024	10
Apr 2024 8	Apr 2024	8
Aug 2024 6	Aug 2024	6
Oct 2024 3	Oct 2024	3
Nov 2024 3	Nov 2024	3
Dec 2024 5	Dec 2024	5
Jun 2025 4	Jun 2025	4
Dec 2025 5	Dec 2025	5

How Other Brands Compare

Moody's Analytics is ranked third for NPS among its competitors. Virtu Financial and Oportun come in first and second, with Moody's Corporation coming in at #4. Among those competitors, it is the second most valued company behind Moody's Corporation.

	Moody's Analytics	Moody's Corporation	Virtu Financial	Oportun
Global Ranking	#545	#-	#-	#-
NPS	5	4	100	8
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$55.88B	$57.33B	$1.75B	$599.77M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Moody's Analytics NPS by Gender

Male customers rated Moody's Analytics's NPS 84 points higher than Female customers.

Male

Moody's Analytics's NPS was rated 34 by Male customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Female

-50

Moody's Analytics's NPS was rated -50 by Female customers on Comparably.

Promoters

50%

Passives

50%

Detractors

Moody's Analytics NPS by Ethnicity

Moody's Analytics's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Hispanic or Latino -25	Hispanic or Latino	-25
Asian or Pacific Islander 25	Asian or Pacific Islander	25

Moody's Analytics NPS by Age

Moody's Analytics's NPS was rated 33 points by customers ages 26-30 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

67%

Moody's Analytics NPS by Usage

Moody's Analytics's NPS was rated the highest by customers who have used Moody's Analytics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25
1 to 2 Years 0	1 to 2 Years	0

Moody's Analytics NPS vs. Competitors

Compared to its competitors, Moody's Analytics's NPS is rated right above Moody's Corporation, and is preceded by Oportun.

COMPANY		NPS Score
	Virtu Financial	100
	Oportun	8
	Moody's Analytics	5
	Moody's Corporation	4
	S&P Ratings	N/A
	Elevate	-8
	Standard & Poor's	-100

Moody's Analytics NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Moody's Analytics's NPS is rated right below USAA.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7
	Moody's Analytics	5

Moody's Analytics Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Moody's Analytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Moody's Analytics Customer Loyalty Score by Gender

Female customers rated Moody's Analytics's Customer Loyalty score 30% higher than Male customers.

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Male

70%

Yes

Female

100%

Yes

Moody's Analytics Customer Loyalty Score by Ethnicity

Moody's Analytics's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Hispanic or Latino

100

out of 100

Asian or Pacific Islander

Moody's Analytics Customer Loyalty Score by Age

Moody's Analytics's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%

Moody's Analytics Customer Loyalty Score by Usage

Moody's Analytics's Customer Loyalty score was rated the highest by customers who have used Moody's Analytics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	78%
1 to 2 Years	82%

Moody's Analytics Customer Loyalty Score by Industry

Moody's Analytics's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	100%
Accounting	70%

Moody's Analytics Customer Loyalty vs. Competitors

Compared to its competitors, Moody's Analytics's Customer Loyalty score is rated right above Moody's Corporation, and is preceded by Oportun.

COMPANY		Customer Loyalty Score
	Virtu Financial	100%
	Oportun	81%
	Moody's Analytics	74%
	Moody's Corporation	72%
	Elevate	51%
	Standard & Poor's	10%
	S&P Ratings	N/A

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Moody's Analytics's Customer Loyalty score is rated right below Block.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%
	Moody's Analytics	74%

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Moody's Analytics Product Quality

3.6/5

Moody's Analytics has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Moody's Analytics Product Information

Moody's Analytics’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Moody's Analytics's product the highest. Reviewers from the Accounting industry rated Moody's Analytics the lowest at 2.

Website: http://www.moodysanalytics.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Analytics

FinTech

SaaS

Quick Insights into Moody's Analytics Product Quality

Moody's Analytics's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Accounting industry.

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Ranked Moody's Analytics Product Quality the Highest

Asian or Pacific Islander	4.2
26-30	4
Tech	3.9

Ranked Moody's Analytics Product Quality the Lowest

Hispanic or Latino	3
Less than 1 Year	3
Accounting	2

Moody's Analytics Product Quality Score by Gender

Male customers rated Moody's Analytics's Product Quality score 0.4 stars higher than Female customers.

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Male

3.5/5

Female

3.1/5

Moody's Analytics Product Quality Score by Ethnicity

Moody's Analytics's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Hispanic or Latino 3	Hispanic or Latino	3
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2

Moody's Analytics Product Quality Score by Age

Moody's Analytics's Product Quality score was rated 4 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 4	26-30	4

Moody's Analytics Product Quality Score by Usage

Moody's Analytics's Product Quality score was rated 3 stars by customers who have used Moody's Analytics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	3

Moody's Analytics Product Quality Score by Industry

Moody's Analytics's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.9
Accounting	2

Moody's Analytics Product Quality vs. Competitors

Compared to its competitors, Moody's Analytics's Product Quality score is rated right above Elevate, and is preceded by Virtu Financial.

COMPANY		Product Quality Score
	Virtu Financial	4/5
	Moody's Analytics	3.6/5
	Elevate	3.6/5
	Moody's Corporation	2.9/5
	Oportun	2.9/5
	Standard & Poor's	1.5/5
	S&P Ratings	N/A

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Moody's Analytics's Product Quality score is rated right above Block, and is preceded by Stripe.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Moody's Analytics	3.6/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

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Moody's Analytics Pricing

Moody's Analytics ROI & Value For Money

3.6/5

Moody's Analytics has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Moody's Analytics Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Moody's Analytics.

Quick Insights into Moody's Analytics ROI

Moody's Analytics's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked Moody's Analytics ROI the Highest

Tech	3.9
26-30	3.8
Asian or Pacific Islander	3.7

Ranked Moody's Analytics ROI the Lowest

Less than 1 Year	3
Accounting	2.8
Female	2.7

Moody's Analytics ROI Score by Gender

Male customers rated Moody's Analytics's ROI score 0.9 stars higher than Female customers.

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Male

3.6/5

Female

2.7/5

Moody's Analytics ROI Score by Ethnicity

Moody's Analytics's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Hispanic or Latino 3.5	Hispanic or Latino	3.5
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7

Moody's Analytics ROI Score by Age

Moody's Analytics's ROI score was rated 3.8 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 3.8	26-30	3.8

Moody's Analytics ROI Score by Usage

Moody's Analytics's ROI score was rated 3 stars by customers who have used Moody's Analytics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	3

Moody's Analytics ROI Score by Industry

Moody's Analytics's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.9
Accounting	2.8

Moody's Analytics Pricing vs. Competitors

Compared to its competitors, Moody's Analytics's ROI score is rated right above Elevate.

COMPANY		Pricing Score
	Moody's Analytics	3.6/5
	Elevate	3.4/5
	Oportun	3.1/5
	Moody's Corporation	3/5
	Virtu Financial	2.5/5
	Standard & Poor's	1.5/5
	S&P Ratings	N/A

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Moody's Analytics's ROI score is rated right above Block, and is preceded by Stripe.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Moody's Analytics	3.6/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

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Moody's Analytics Customer Satisfaction (CSAT)

Moody's Analytics Customer Satisfaction (CSAT) Score

64 / 100

Moody's Analytics has an overall Customer Satisfaction score of 64 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	17%
Satisfied	47%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	14%
Very Dissatisfied	5%

Very Satisfied

17%

Satisfied

47%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

14%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Moody's Analytics Customer Satisfaction

Moody's Analytics's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Moody's Analytics's products/services for Less than 1 Year.

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Ranked Moody's Analytics Customer Satisfaction the Highest

Asian or Pacific Islander	75%
Tech	75%
Male	60%

Ranked Moody's Analytics Customer Satisfaction the Lowest

Female	50%
Hispanic or Latino	50%
Less than 1 Year	33%

Moody's Analytics Customer Satisfaction Score by Gender

Male customers rated Moody's Analytics's Customer Satisfaction score 10 points higher than Female customers.

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60 / 100

Male

	Very Satisfied	40%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	40%
	Very Dissatisfied	0%

50 / 100

Female

	Very Satisfied	0%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	25%

Moody's Analytics Customer Satisfaction Score by Ethnicity

Hispanic or Latino
50%
Asian or Pacific Islander
75%

CSAT according to Hispanic or Latino

Moody's Analytics' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	50%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

50%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Moody's Analytics' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

Moody's Analytics Customer Satisfaction Score by Usage

Moody's Analytics's Customer Satisfaction score was rated the highest by customers who have used Moody's Analytics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33
1 to 2 Years	50

Moody's Analytics Customer Satisfaction Score by Industry

Moody's Analytics's Customer Satisfaction score was rated 75 points by Tech industry customers.

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Tech	75

Moody's Analytics Customer Satisfaction vs. Competitors

Compared to its competitors, Moody's Analytics's Customer Satisfaction score is rated right above Oportun, and is preceded by Elevate.

COMPANY		Customer Satisfaction (CSAT) Score
	Elevate	83%
	Moody's Analytics	63%
	Oportun	55%
	Moody's Corporation	50%
	Standard & Poor's	50%
	Virtu Financial	0%
	S&P Ratings	0%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Moody's Analytics's Customer Satisfaction score is rated right above Block, and is preceded by PayPal.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Moody's Analytics	63%
	Block	63%
	American Express	62%
	USAA	30%

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Moody's Analytics Customer Service

3.7/5

Moody's Analytics has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Moody's Analytics's Customer Service

Address

New York City, NY 10007

Website

http://www.moodysanalytics.com/

Phone Number

4158746801

Quick Insights into Moody's Analytics Customer Service

Moody's Analytics's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.

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Ranked Moody's Analytics Customer Service the Highest

Tech	3.7
Asian or Pacific Islander	3.6
Male	3.2

Ranked Moody's Analytics Customer Service the Lowest

Female	2.7
Less than 1 Year	2.6
Accounting	2.5

Moody's Analytics Customer Service Score by Gender

Male customers rated Moody's Analytics's Customer Service score 0.5 stars higher than Female customers.

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Male

3.2/5

Female

2.7/5

Moody's Analytics Customer Service Score by Ethnicity

Moody's Analytics's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Hispanic or Latino 3.1	Hispanic or Latino	3.1
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Moody's Analytics Customer Service Score by Usage

Moody's Analytics's Customer Service score was rated 2.6 stars by customers who have used Moody's Analytics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	2.6

Moody's Analytics Customer Service Score by Industry

Moody's Analytics's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.7
Accounting	2.5

Moody's Analytics Customer Service vs. Competitors

Compared to its competitors, Moody's Analytics's Customer Service score is rated right above Elevate.

COMPANY		Customer Service Score
	Moody's Analytics	3.7/5
	Elevate	3.4/5
	Oportun	3.2/5
	Moody's Corporation	3.1/5
	Virtu Financial	3/5
	Standard & Poor's	1.5/5
	S&P Ratings	N/A

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Moody's Analytics's Customer Service score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Moody's Analytics	3.7/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

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Moody's Analytics as an Employer

3.8/5

Moody's Analytics has a 3.8/5 stars for its overall company culture rated by their employees

top

30%

CEO of Moody's Analytics

Mark Almeida

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Moody's Analytics scored a 5 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Moody's Analytics would recommend the brand to a friend. ENPS measures how likely Moody's Analytics employees would recommend working at Moody's Analytics to a friend.

Net Promoter Score

NPS Score

40%	Promoters
25%	Passive
35%	Detractors

Employee Net Promoter Score

-15

eNPS Score

28%	Promoters
29%	Passive
43%	Detractors

Global Ranking Snapshot

Moody's Analytics is ranked #545 in the Global Top 100 Brands. It ranks just behind Chegg and just ahead of Medtronic.

RANK			INDUSTRY
543	Pure Storage	Charlie Giancarlo	Tech
544	Chegg	Nathan Schultz	Tech
545	Moody's Analytics	Mark Almeida	Banking and Financial Services
546	Medtronic	Geoff Martha	Health and Wellness
547	Korn Ferry	Gary Burnison	Business and Consumer Services
548	Philip Morris International	Jack Olczak	Consumer Goods
549	AppDynamics	David Wadhwani	Tech

Banking and Financial Services Ranking Snapshot

Moody's Analytics is ranked #43 in the Banking and Financial Services Industry. It ranks just behind New York Life Insurance Company and just ahead of Merrill Lynch.

RANK		Location
41	Netsuite	San Mateo, CA
42	New York Life Insurance Company
43	Moody's Analytics	New York City, NY
44	Merrill Lynch	New York City, NY
45	Deutsche Bank	New York City, NY
46	Carta	San Francisco, CA
47	BlackRock	New York City, NY