4
NPS
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Moody's Corporation
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About Moody's Corporation's Brand
Brand at a Glance
72%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Moody's Corporation NPS
Moody's Corporation's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether Moody's Corporation's customers would recommend using the product based on a scale of -100 to 100.
Moody's Corporation Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
Moody's Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -1 | Feb 2022 | -1 |
Mar 2022 12 | Mar 2022 | 12 |
Jul 2022 22 | Jul 2022 | 22 |
Dec 2022 10 | Dec 2022 | 10 |
Feb 2023 18 | Feb 2023 | 18 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 30 | Jul 2023 | 30 |
Aug 2023 31 | Aug 2023 | 31 |
Feb 2024 34 | Feb 2024 | 34 |
Apr 2024 20 | Apr 2024 | 20 |
Feb 2025 15 | Feb 2025 | 15 |
May 2025 4 | May 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moody's Corporation NPS by Gender
Female customers rated Moody's Corporation's NPS 100 points higher than Male customers.
Male
-100
Moody's Corporation's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
0
Moody's Corporation's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Moody's Corporation NPS by Ethnicity
Moody's Corporation's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Moody's Corporation NPS by Usage
Moody's Corporation's NPS was rated the highest by customers who have used Moody's Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -34 | Over 10 Years | -34 |
Moody's Corporation Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Moody's Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moody's Corporation Customer Loyalty Score by Gender
Female customers rated Moody's Corporation's Customer Loyalty score 36% higher than Male customers.
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Male
64%
Yes
Female
100%
Yes
Moody's Corporation Customer Loyalty Score by Ethnicity
Moody's Corporation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Moody's Corporation.
78
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Moody's Corporation Customer Loyalty Score by Usage
Moody's Corporation's Customer Loyalty score was rated 70% by customers who have used Moody's Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Moody's Corporation Customer Loyalty Score by Industry
Moody's Corporation's Customer Loyalty score was rated 100% by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Moody's Corporation Product Quality
2.9/5
Moody's Corporation has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Moody's Corporation Product Information
Moody's Corporation’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Moody's Corporation's product the highest.
- Website
- http://www.moodys.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Big Data
FinTech
SaaS
Quick Insights into Moody's Corporation Product Quality
Moody's Corporation's Product Quality score was rated highest by customers who have used Moody's Corporation's products/services for 1 to 2 Years, and rated lowest by customers who have used Moody's Corporation's products/services for Over 10 Years.
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Ranked Moody's Corporation Product Quality the Highest
Ranked Moody's Corporation Product Quality the Lowest
Moody's Corporation Product Quality Score by Gender
Female customers rated Moody's Corporation's Product Quality score 0.5 stars higher than Male customers.
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Male
2/5
Female
2.5/5
Moody's Corporation Product Quality Score by Ethnicity
Moody's Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Moody's Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Moody's Corporation Product Quality Score by Usage
Moody's Corporation's Product Quality score was rated the highest by customers who have used Moody's Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Moody's Corporation Product Quality Score by Industry
Moody's Corporation's Product Quality score was rated 2.6 stars by Architecture and Planning industry customers.
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Moody's Corporation Pricing
Moody's Corporation ROI & Value For Money
3/5
Moody's Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Moody's Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.
Quick Insights into Moody's Corporation ROI
Moody's Corporation's ROI score was rated highest by Female customers, and rated lowest by customers who have used Moody's Corporation's products/services for Over 10 Years.
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Ranked Moody's Corporation ROI the Highest
Ranked Moody's Corporation ROI the Lowest
Moody's Corporation ROI Score by Gender
Female customers rated Moody's Corporation's ROI score 1.6 stars higher than Male customers.
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Male
1.5/5
Female
3.1/5
Moody's Corporation ROI Score by Ethnicity
Moody's Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Moody's Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Moody's Corporation ROI Score by Usage
Moody's Corporation's ROI score was rated the highest by customers who have used Moody's Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Moody's Corporation ROI Score by Industry
Moody's Corporation's ROI score was rated 3 stars by Architecture and Planning industry customers.
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Moody's Corporation Customer Satisfaction (CSAT)
Moody's Corporation Customer Satisfaction (CSAT) Score
50 / 100
Moody's Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moody's Corporation Customer Satisfaction
Moody's Corporation's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Moody's Corporation's products/services for Over 10 Years.
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Ranked Moody's Corporation Customer Satisfaction the Highest
Ranked Moody's Corporation Customer Satisfaction the Lowest
Moody's Corporation Customer Satisfaction Score by Gender
Female customers rated Moody's Corporation's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Moody's Corporation.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Moody's Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Moody's Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Moody's Corporation.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Moody's Corporation's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Moody's Corporation.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Moody's Corporation Customer Satisfaction Score by Usage
Moody's Corporation's Customer Satisfaction score was rated 0 points by customers who have used Moody's Corporation's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Moody's Corporation Customer Satisfaction Score by Industry
Moody's Corporation's Customer Satisfaction score was rated 25 points by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Moody's Corporation Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "max",
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}Moody's Corporation Customer Service
3.1/5
Moody's Corporation has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Moody's Corporation's Customer Service
Website
http://www.moodys.com
Quick Insights into Moody's Corporation Customer Service
Moody's Corporation's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Moody's Corporation's products/services for Over 10 Years.
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Ranked Moody's Corporation Customer Service the Highest
Ranked Moody's Corporation Customer Service the Lowest
Moody's Corporation Customer Service Score by Gender
Female customers rated Moody's Corporation's Customer Service score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Moody's Corporation.
Male
1.6/5
Female
3.1/5
Moody's Corporation Customer Service Score by Ethnicity
Moody's Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Moody's Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Moody's Corporation Customer Service Score by Usage
Moody's Corporation's Customer Service score was rated the highest by customers who have used Moody's Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Moody's Corporation Customer Service Score by Industry
Moody's Corporation's Customer Service score was rated 3 stars by Architecture and Planning industry customers.
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Moody's Corporation as an Employer
2.5/5
Moody's Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Moody's Corporation scored a 4 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Moody's Corporation would recommend the brand to a friend. ENPS measures how likely Moody's Corporation employees would recommend working at Moody's Corporation to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 25% | Promoters |
|---|---|
| 12% | Passive |
| 63% | Detractors |
