-8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Elevate
Marketing or Exec? Claim Your Free Account
About Elevate's Brand
Elevate develops credit products that get people money today and guide them to be better with it tomorrow
Brand at a Glance
51%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Elevate NPS
Elevate's Net Promoter Score (NPS) is a -8 with 40% Promoters, 12% Passives, and 48% Detractors. Net Promoter Score tracks whether Elevate's customers would recommend using the product based on a scale of -100 to 100.
Elevate Overall NPS
| 40% | Promoters |
|---|---|
| 12% | Passives |
| 48% | Detractors |
Elevate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 13 | Dec 2021 | 13 |
Mar 2022 -10 | Mar 2022 | -10 |
Apr 2022 -9 | Apr 2022 | -9 |
Oct 2022 -8 | Oct 2022 | -8 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -7 | Dec 2022 | -7 |
Jan 2023 -15 | Jan 2023 | -15 |
Feb 2023 -9 | Feb 2023 | -9 |
Mar 2023 -6 | Mar 2023 | -6 |
Apr 2023 -8 | Apr 2023 | -8 |
Oct 2023 -13 | Oct 2023 | -13 |
Feb 2025 -8 | Feb 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elevate NPS by Gender
Elevate's NPS was rated 17 by Female customers on Comparably.
Female
17
Elevate's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Male
N/A
Elevate's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Elevate NPS by Ethnicity
Elevate's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Elevate NPS by Usage
Elevate's NPS was rated 0 points by customers who have used Elevate's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Elevate Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Elevate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elevate Customer Loyalty Score by Gender
Elevate's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Elevate.
Female
55%
Yes
Male
N/A
Yes
Elevate Customer Loyalty Score by Ethnicity
Elevate's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Elevate.
40
out of 100
Caucasian
Elevate Customer Loyalty Score by Usage
Elevate's Customer Loyalty score was rated 70% by customers who have used Elevate's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Elevate Customer Loyalty Score by Industry
Elevate's Customer Loyalty score was rated 40% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Elevate Product Quality
3.6/5
Elevate has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Elevate's overall Product Quality score rated by its users and customers.
Elevate Product Information
Elevate’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Elevate's product the highest.
- Website
- http://www.elevate.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Government & Legal
Quick Insights into Elevate Product Quality
Elevate's Product Quality score was rated highest by customers who have used Elevate's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Elevate's Product Quality.
Ranked Elevate Product Quality the Highest
Elevate Product Quality Score by Gender
Elevate's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Elevate.
Female
3.9/5
Male
N/A
Elevate Product Quality Score by Ethnicity
Elevate's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Elevate.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Elevate Product Quality Score by Usage
Elevate's Product Quality score was rated 4.6 stars by customers who have used Elevate's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Elevate Product Quality Score by Industry
Elevate's Product Quality score was rated 3.1 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Elevate Pricing
Elevate ROI & Value For Money
3.4/5
Elevate has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Elevate's overall ROI score rated by its users and customers.
Elevate Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Elevate ROI
Elevate's ROI score was rated highest by customers who have used Elevate's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Elevate's ROI score.
Ranked Elevate ROI the Highest
Elevate ROI Score by Gender
Elevate's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Elevate.
Female
3.8/5
Male
N/A
Elevate ROI Score by Ethnicity
Elevate's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Elevate.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Elevate ROI Score by Usage
Elevate's ROI score was rated 4.5 stars by customers who have used Elevate's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Elevate ROI Score by Industry
Elevate's ROI score was rated 3.1 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Elevate Customer Satisfaction (CSAT)
Elevate Customer Satisfaction (CSAT) Score
83 / 100
Elevate has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Elevate Customer Satisfaction
Elevate's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Elevate's Customer Satisfaction.
Ranked Elevate Customer Satisfaction the Highest
Elevate Customer Satisfaction Score by Gender
Elevate's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Elevate.
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Elevate Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Elevate's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Elevate.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Elevate Customer Satisfaction Score by Industry
Elevate's Customer Satisfaction score was rated 67 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Elevate Customer Satisfaction Score by Industry",
"text": "Elevate's Customer Satisfaction score was rated 67 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Elevate's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Elevate Customer Service
3.4/5
Elevate has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Elevate's overall Customer Service score rated by its users and customers.
About Elevate's Customer Service
Address
Room D, 20 Floor, Eton Building, 288 Des Voeux Road, Central, Indianapolis, IN
Website
http://www.elevate.com
Quick Insights into Elevate Customer Service
Elevate's Customer Service score was rated highest by customers who have used Elevate's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Elevate's Customer Service score.
Ranked Elevate Customer Service the Highest
Elevate Customer Service Score by Gender
Elevate's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Elevate.
Female
3.8/5
Male
N/A
Elevate Customer Service Score by Ethnicity
Elevate's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Elevate.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Elevate Customer Service Score by Usage
Elevate's Customer Service score was rated 4.6 stars by customers who have used Elevate's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Elevate Customer Service Score by Industry
Elevate's Customer Service score was rated 3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Elevate scored a -8 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Elevate would recommend the brand to a friend. ENPS measures how likely Elevate employees would recommend working at Elevate to a friend.
Net Promoter Score
-8
NPS Score
| 40% | Promoters |
|---|---|
| 12% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
