100
NPS
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Brand Page
Virtu Financial
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About Virtu Financial's Brand
Virtu is the global leader in electronic market making.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Virtu Financial NPS
Virtu Financial's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Virtu Financial's customers would recommend using the product based on a scale of -100 to 100.
Virtu Financial Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Virtu Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virtu Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Virtu Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Virtu Financial Product Quality
4/5
Virtu Financial has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtu Financial's overall Product Quality score rated by its users and customers.
Virtu Financial Product Information
Virtu Financial’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.virtu.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Virtu Financial Pricing
Virtu Financial ROI & Value For Money
2.5/5
Virtu Financial has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtu Financial's overall ROI score rated by its users and customers.
Virtu Financial Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Virtu Financial Customer Service
3/5
Virtu Financial has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtu Financial's overall Customer Service score rated by its users and customers.
About Virtu Financial's Customer Service
Address
900 Third Avenue, 29th Floor, New York City, NY
Website
http://www.virtu.com/
Phone Number
212-418-0100
Virtu Financial as an Employer
2.6/5
Virtu Financial has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Virtu Financial scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Virtu Financial would recommend the brand to a friend. ENPS measures how likely Virtu Financial employees would recommend working at Virtu Financial to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
