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Merrill Lynch is

Ranked

#44

Banking and Financial Services Brands

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Merrill Lynch

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Merrill Lynch is ranked #44 in Banking and Financial Services Brands

About Merrill Lynch's Brand

Merrill Lynch is one of the world's premier providers of wealth management, securities trading and sales, corporate finance and investment Merrill Lynch’s brand is ranked #568 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Merrill Lynch. When compared to other organizations within the Banking and Financial Services industry, Merrill Lynch is ranked #44. Among its major competitors, Merrill Lynch is ranked in 6th place for NPS while JPMorgan Chase & Co is 1st, and Goldman Sachs is 2nd. Overall, Merrill Lynch has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

75%

Customer Loyalty

2.3/5

Product Quality

2.3/5

Pricing

2.2/5

Customer Service

Merrill Lynch Ranking

^#44 in Banking and Financial Services
^#4 / 4 of its competitors

Merrill Lynch NPS

Merrill Lynch's Net Promoter Score (NPS) is a -38 with 26% Promoters, 10% Passives, and 64% Detractors. Net Promoter Score tracks whether Merrill Lynch's customers would recommend using the product based on a scale of -100 to 100.

Merrill Lynch Overall NPS

-38

NPS

26%	Promoters
10%	Passives
64%	Detractors

Merrill Lynch NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -38	Feb 2025	-38
Mar 2025 -38	Mar 2025	-38
Apr 2025 -38	Apr 2025	-38
May 2025 -38	May 2025	-38
Jun 2025 -38	Jun 2025	-38
Jul 2025 -38	Jul 2025	-38
Aug 2025 -38	Aug 2025	-38
Sep 2025 -38	Sep 2025	-38
Oct 2025 -38	Oct 2025	-38
Nov 2025 -38	Nov 2025	-38
Dec 2025 -38	Dec 2025	-38
Jan 2026 -38	Jan 2026	-38

How Other Brands Compare

Merrill Lynch is ranked #4 for NPS among its competitors. JPMorgan Chase & Co and Goldman Sachs come in first and second, with Morgan Stanley coming in at third.

	Merrill Lynch	JPMorgan Chase & Co	Goldman Sachs	Morgan Stanley
Global Ranking	#568	#72	#145	#199
NPS	-38	31	27	-8
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$451.20B	$113.07B	$147.94B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Merrill Lynch NPS by Gender

Male customers rated Merrill Lynch's NPS 19 points higher than Female customers.

Male

-47

Merrill Lynch's NPS was rated -47 by Male customers on Comparably.

22%

Promoters

Passives

69%

Detractors

Female

-66

Merrill Lynch's NPS was rated -66 by Female customers on Comparably.

14%

Promoters

Passives

80%

Detractors

Merrill Lynch NPS by Ethnicity

Merrill Lynch's NPS was rated the highest by Native American customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -59	Caucasian	-59
Hispanic or Latino -50	Hispanic or Latino	-50
African American/Black -34	African American/Black	-34
Asian or Pacific Islander -39	Asian or Pacific Islander	-39
Native American -25	Native American	-25
Other -62	Other	-62

Merrill Lynch NPS by Age

Merrill Lynch's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

71%

29%

31-35

75%

25%

36-40

60%

40%

41-45

50%

46-50

15%

23%

62%

51-55

92%

56-60

85%

61-65

12%

82%

66+

16%

75%

Merrill Lynch NPS by Usage

Merrill Lynch's NPS was rated the highest by customers who have used Merrill Lynch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -40	Less than 1 Year	-40
1 to 2 Years -16	1 to 2 Years	-16
2 to 5 Years -40	2 to 5 Years	-40
5 to 10 Years -42	5 to 10 Years	-42
Over 10 Years -70	Over 10 Years	-70

Merrill Lynch NPS vs. Competitors

Compared to its competitors, Merrill Lynch's NPS is rated right above South State Corporation, and is preceded by Morgan Stanley.

COMPANY		NPS Score
	JPMorgan Chase & Co	31
	Goldman Sachs	27
	The Vanguard Group	5
	UBS	-6
	Morgan Stanley	-8
	Merrill Lynch	-38
	South State Corporation	-46

Merrill Lynch NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Merrill Lynch's NPS is rated right below USAA.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7
	Merrill Lynch	-38

Merrill Lynch Customer Reviews

Out of the 55 Merrill Lynch customer reviews 13 were positive and 42 were constructive. Merrill Lynch customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Merrill Lynch Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Merrill Lynch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

Merrill Lynch Customer Loyalty Score by Gender

Male customers rated Merrill Lynch's Customer Loyalty score 9% higher than Female customers.

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Male

79%

Yes

Female

70%

Yes

Merrill Lynch Customer Loyalty Score by Ethnicity

Merrill Lynch's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Merrill Lynch Customer Loyalty Score by Age

Merrill Lynch's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Merrill Lynch.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 87%	26-30	87%
31-35 100%	31-35	100%
36-40 82%	36-40	82%
41-45 55%	41-45	55%
46-50 79%	46-50	79%
51-55 63%	51-55	63%
56-60 73%	56-60	73%
61-65 66%	61-65	66%
66+ 82%	66+	82%

Merrill Lynch Customer Loyalty Score by Usage

Merrill Lynch's Customer Loyalty score was rated the highest by customers who have used Merrill Lynch's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	65%
1 to 2 Years	72%
2 to 5 Years	75%
5 to 10 Years	76%
Over 10 Years	78%

Merrill Lynch Customer Loyalty Score by Industry

Merrill Lynch's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Education industry customers.

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Tech	75%
Accounting	95%
Aerospace and Aviation	66%
Architecture and Planning	100%
Arts and Entertainment	55%
Automotive and Transportation	100%
Banking and Financial Services	55%
Business and Consumer Services	70%
Construction	100%
Consulting	85%
Education	55%
Healthcare, Hospitals and Medicine	67%
Hospitality	78%
Insurance	100%
Legal	90%
Manufacturing and Machinery	64%
Energy and Manufacturing	82%
Professional Services	100%
Real Estate	85%
Retail	74%
Telecommunications	70%

Merrill Lynch Customer Loyalty vs. Competitors

Compared to its competitors, Merrill Lynch's Customer Loyalty score is rated right above UBS, and is preceded by The Vanguard Group.

COMPANY		Customer Loyalty Score
	JPMorgan Chase & Co	83%
	The Vanguard Group	81%
	Merrill Lynch	75%
	UBS	70%
	Morgan Stanley	69%
	South State Corporation	66%
	Goldman Sachs	65%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Merrill Lynch's Customer Loyalty score is rated right below Block.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%
	Merrill Lynch	75%

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Merrill Lynch Product Quality

2.3/5

Merrill Lynch has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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Merrill Lynch Product Information

Merrill Lynch’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Merrill Lynch's product the highest. Reviewers from the Arts and Entertainment industry rated Merrill Lynch the lowest at 2.5.

Website: http://www.ml.com

Company Size: 10,000+ Employees

Industry

Tech

FinTech

Quick Insights into Merrill Lynch Product Quality

Merrill Lynch's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.

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Ranked Merrill Lynch Product Quality the Highest

31-35	4.1
Telecommunications	3.5
1 to 2 Years	3.1

Ranked Merrill Lynch Product Quality the Lowest

61-65	1.5
Asian or Pacific Islander	1.5
Tech	1.5

Merrill Lynch Product Quality Score by Gender

Male customers rated Merrill Lynch's Product Quality score 0.5 stars higher than Female customers.

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Male

2.2/5

Female

1.7/5

Merrill Lynch Product Quality Score by Ethnicity

Merrill Lynch's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 1.9	Caucasian	1.9
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 2.5	Native American	2.5
Other 2.3	Other	2.3

Merrill Lynch Product Quality Score by Age

Merrill Lynch's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.7	26-30	3.7
31-35 4.1	31-35	4.1
36-40 3.6	36-40	3.6
41-45 2.4	41-45	2.4
46-50 2.3	46-50	2.3
51-55 1.5	51-55	1.5
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 2.2	66+	2.2

Merrill Lynch Product Quality Score by Usage

Merrill Lynch's Product Quality score was rated the highest by customers who have used Merrill Lynch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.1
1 to 2 Years	3.1
2 to 5 Years	2.1
5 to 10 Years	2.2
Over 10 Years	1.8

Merrill Lynch Product Quality Score by Industry

Merrill Lynch's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	2.6
Aerospace and Aviation	2.4
Architecture and Planning	2.6
Arts and Entertainment	2.5
Automotive and Transportation	1.6
Banking and Financial Services	2.5
Business and Consumer Services	2.6
Construction	2.2
Consulting	2.1
Education	1.5
Healthcare, Hospitals and Medicine	1.8
Hospitality	1.5
Insurance	1.5
Legal	2.3
Manufacturing and Machinery	2.2
Energy and Manufacturing	3
Professional Services	3
Real Estate	2.9
Retail	1.5
Telecommunications	3.5

Merrill Lynch Product Quality vs. Competitors

Compared to its competitors, Merrill Lynch's Product Quality score is rated right above South State Corporation, and is preceded by The Vanguard Group.

COMPANY		Product Quality Score
	JPMorgan Chase & Co	4/5
	Goldman Sachs	3.5/5
	UBS	3.5/5
	Morgan Stanley	3.4/5
	The Vanguard Group	3.4/5
	Merrill Lynch	2.3/5
	South State Corporation	2.3/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Merrill Lynch's Product Quality score is rated right below USAA.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5
	Merrill Lynch	2.3/5

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Merrill Lynch Pricing

Merrill Lynch ROI & Value For Money

2.3/5

Merrill Lynch has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Merrill Lynch Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Education industry think that they had the lowest ROI from Merrill Lynch.

Quick Insights into Merrill Lynch ROI

Merrill Lynch's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.

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Ranked Merrill Lynch ROI the Highest

18-25	4.5
Telecommunications	3.5
1 to 2 Years	2.9

Ranked Merrill Lynch ROI the Lowest

Over 10 Years	2
51-55	1.5
Retail	1.5

Merrill Lynch ROI Score by Gender

Male customers rated Merrill Lynch's ROI score 0.3 stars higher than Female customers.

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Male

2.3/5

Female

2/5

Merrill Lynch ROI Score by Ethnicity

Merrill Lynch's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 2.3	Hispanic or Latino	2.3
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Native American 2.5	Native American	2.5
Other 2.1	Other	2.1

Merrill Lynch ROI Score by Age

Merrill Lynch's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 3.7	26-30	3.7
31-35 4.1	31-35	4.1
36-40 4.1	36-40	4.1
41-45 3.5	41-45	3.5
46-50 2.1	46-50	2.1
51-55 1.5	51-55	1.5
56-60 1.9	56-60	1.9
61-65 1.6	61-65	1.6
66+ 2.3	66+	2.3

Merrill Lynch ROI Score by Usage

Merrill Lynch's ROI score was rated the highest by customers who have used Merrill Lynch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.9
2 to 5 Years	2.2
5 to 10 Years	2.4
Over 10 Years	2

Merrill Lynch ROI Score by Industry

Merrill Lynch's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Retail industry customers.

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Tech	1.7
Accounting	3.1
Aerospace and Aviation	2.8
Architecture and Planning	3
Arts and Entertainment	2.6
Automotive and Transportation	1.8
Banking and Financial Services	2.8
Business and Consumer Services	3
Construction	1.8
Consulting	1.8
Education	1.5
Healthcare, Hospitals and Medicine	1.9
Hospitality	1.5
Insurance	2.6
Legal	1.9
Manufacturing and Machinery	1.8
Energy and Manufacturing	1.9
Professional Services	2.6
Real Estate	2.8
Retail	1.5
Telecommunications	3.5

Merrill Lynch Pricing vs. Competitors

Compared to its competitors, Merrill Lynch's ROI score is rated right below South State Corporation.

COMPANY		Pricing Score
	JPMorgan Chase & Co	3.9/5
	The Vanguard Group	3.5/5
	Goldman Sachs	3.5/5
	UBS	3.4/5
	Morgan Stanley	3.3/5
	South State Corporation	2.5/5
	Merrill Lynch	2.3/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Merrill Lynch's ROI score is rated right below USAA.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5
	Merrill Lynch	2.3/5

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Merrill Lynch Customer Satisfaction (CSAT)

Merrill Lynch Customer Satisfaction (CSAT) Score

31 / 100

Merrill Lynch has an overall Customer Satisfaction score of 31 rated by its users and customers.

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Very Satisfied	22%
Satisfied	9%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	11%
Very Dissatisfied	51%

Very Satisfied

22%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

51%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Merrill Lynch Customer Satisfaction

Merrill Lynch's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Merrill Lynch Customer Satisfaction the Highest

31-35	75%
Telecommunications	67%
1 to 2 Years	45%

Ranked Merrill Lynch Customer Satisfaction the Lowest

51-55	13%
Asian or Pacific Islander	0%
Manufacturing and Machinery	0%

Merrill Lynch Customer Satisfaction Score by Gender

Male customers rated Merrill Lynch's Customer Satisfaction score 8 points higher than Female customers.

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28 / 100

Male

	Very Satisfied	21%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	10%
	Very Dissatisfied	59%

20 / 100

Female

	Very Satisfied	15%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	9%
	Very Dissatisfied	63%

Merrill Lynch Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Merrill Lynch's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.

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24 / 100

Very Satisfied	19%
Satisfied	5%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	10%
Very Dissatisfied	62%

Very Satisfied

19%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

62%

CSAT according to Hispanic or Latino

Merrill Lynch's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.

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33 / 100

Very Satisfied	22%
Satisfied	11%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	56%

Very Satisfied

22%

Satisfied

11%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

56%

CSAT according to African American/Black

Merrill Lynch's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100

Very Satisfied	22%
Satisfied	11%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	34%

Very Satisfied

22%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

34%

CSAT according to Asian or Pacific Islander

Merrill Lynch's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	37%
Dissatisfied	0%
Very Dissatisfied	63%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

37%

Dissatisfied

Very Dissatisfied

63%

CSAT according to Native American

Merrill Lynch's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	75%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to Other

Merrill Lynch's Customer Satisfaction (CSAT) score was rated 38% according to Other users and customers.

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38 / 100

Very Satisfied	29%
Satisfied	9%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	57%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

57%

Merrill Lynch Customer Satisfaction Score by Age

Merrill Lynch's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

26-30

50%

31-35

75%

36-40

60%

41-45

25%

46-50

27%

51-55

13%

56-60

18%

61-65

16%

66+

26%

Merrill Lynch Customer Satisfaction Score by Usage

Merrill Lynch's Customer Satisfaction score was rated the highest by customers who have used Merrill Lynch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	29
1 to 2 Years	45
2 to 5 Years	39
5 to 10 Years	23
Over 10 Years	19

Merrill Lynch Customer Satisfaction Score by Industry

Merrill Lynch's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Manufacturing and Machinery industry customers.

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{
	"title": "Merrill Lynch Customer Satisfaction Score by Industry",
	"text": "Merrill Lynch's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Manufacturing and Machinery industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 41,
			"stars": 0,
			"csatScore": 41,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 41
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 37,
			"stars": 0,
			"csatScore": 37,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 37
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Merrill Lynch's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		}
	]
}

Tech	10
Accounting	41
Aerospace and Aviation	37
Architecture and Planning	33
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	50
Business and Consumer Services	66
Construction	20
Consulting	0
Education	0
Healthcare, Hospitals and Medicine	27
Hospitality	0
Insurance	0
Legal	24
Manufacturing and Machinery	0
Energy and Manufacturing	50
Professional Services	33
Real Estate	66
Retail	14
Telecommunications	67

Merrill Lynch Customer Satisfaction vs. Competitors

Compared to its competitors, Merrill Lynch's Customer Satisfaction score is rated right above South State Corporation, and is preceded by Morgan Stanley.

COMPANY		Customer Satisfaction (CSAT) Score
	JPMorgan Chase & Co	77%
	Goldman Sachs	72%
	UBS	65%
	The Vanguard Group	50%
	Morgan Stanley	45%
	Merrill Lynch	32%
	South State Corporation	26%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Merrill Lynch's Customer Satisfaction score is rated right above USAA, and is preceded by American Express.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	Merrill Lynch	32%
	USAA	30%

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Merrill Lynch Customer Service

2.2/5

Merrill Lynch has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.

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About Merrill Lynch's Customer Service

Address

New York City, NY 10080

Website

http://www.ml.com

Quick Insights into Merrill Lynch Customer Service

Merrill Lynch's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Retail industry.

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Ranked Merrill Lynch Customer Service the Highest

31-35	4.7
Energy and Manufacturing	3.2
African American/Black	3.1

Ranked Merrill Lynch Customer Service the Lowest

Over 10 Years	1.7
61-65	1.5
Retail	1.5

Merrill Lynch Customer Service Score by Gender

Male customers rated Merrill Lynch's Customer Service score 0.3 stars higher than Female customers.

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Male

2.1/5

Female

1.8/5

Merrill Lynch Customer Service Score by Ethnicity

Merrill Lynch's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Native American 2.5	Native American	2.5
Other 2.3	Other	2.3

Merrill Lynch Customer Service Score by Age

Merrill Lynch's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 3.7	26-30	3.7
31-35 4.7	31-35	4.7
36-40 4.1	36-40	4.1
41-45 2.7	41-45	2.7
46-50 2.3	46-50	2.3
51-55 1.5	51-55	1.5
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 1.9	66+	1.9

Merrill Lynch Customer Service Score by Usage

Merrill Lynch's Customer Service score was rated the highest by customers who have used Merrill Lynch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.7
2 to 5 Years	2.1
5 to 10 Years	2.2
Over 10 Years	1.7

Merrill Lynch Customer Service Score by Industry

Merrill Lynch's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Retail industry customers.

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Tech	1.9
Accounting	2.5
Aerospace and Aviation	2.4
Architecture and Planning	3
Arts and Entertainment	1.6
Automotive and Transportation	1.5
Banking and Financial Services	2.9
Business and Consumer Services	2.5
Construction	1.5
Consulting	1.9
Education	1.5
Healthcare, Hospitals and Medicine	2.5
Hospitality	1.5
Insurance	1.5
Legal	2
Manufacturing and Machinery	1.5
Energy and Manufacturing	3.2
Professional Services	2.3
Real Estate	2.6
Retail	1.5
Telecommunications	3.1

Merrill Lynch Customer Service vs. Competitors

Compared to its competitors, Merrill Lynch's Customer Service score is rated right below South State Corporation.

COMPANY		Customer Service Score
	JPMorgan Chase & Co	4/5
	Goldman Sachs	3.6/5
	UBS	3.5/5
	Morgan Stanley	3.4/5
	The Vanguard Group	3.2/5
	South State Corporation	2.3/5
	Merrill Lynch	2.2/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Merrill Lynch's Customer Service score is rated right below PayPal.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5
	Merrill Lynch	2.2/5

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Merrill Lynch as an Employer

4.3/5

Merrill Lynch has a 4.3/5 stars for its overall company culture rated by their employees

top

25%

CEO of Merrill Lynch

John Alexander Thain

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Merrill Lynch scored a -38 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Merrill Lynch would recommend the brand to a friend. ENPS measures how likely Merrill Lynch employees would recommend working at Merrill Lynch to a friend.

Net Promoter Score

-38

NPS Score

26%	Promoters
10%	Passive
64%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
20%	Passive
32%	Detractors

Global Ranking Snapshot

Merrill Lynch is ranked #568 in the Global Top 100 Brands. It ranks just behind Neiman Marcus and just ahead of Coursera.

RANK			INDUSTRY
566	Live Nation Entertainment	Michael Rapino	Media and Entertainment
567	Neiman Marcus	Geoffroy Raemdonck	Retail
568	Merrill Lynch	John Alexander Thain	Banking and Financial Services
569	Coursera	Jeff Maggioncalda	Tech
570	Deutsche Bank	Christian Sewing	Banking and Financial Services
571	Christie's	Guillaume Cerutti	Ecommerce and Marketplaces
572	HelloFresh	Uwe Voss	Retail

Banking and Financial Services Ranking Snapshot

Merrill Lynch is ranked #44 in the Banking and Financial Services Industry. It ranks just behind Moody's Analytics and just ahead of Deutsche Bank.

RANK		Location
42	New York Life Insurance Company
43	Moody's Analytics	New York City, NY
44	Merrill Lynch	New York City, NY
45	Deutsche Bank	New York City, NY
46	Carta	San Francisco, CA
47	BlackRock	New York City, NY
48	T. Rowe Price Group	Baltimore, MD