-46
NPS
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South State Corporation
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About South State Corporation's Brand
Brand at a Glance
66%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
South State Corporation NPS
South State Corporation's Net Promoter Score (NPS) is a -46 with 17% Promoters, 20% Passives, and 63% Detractors. Net Promoter Score tracks whether South State Corporation's customers would recommend using the product based on a scale of -100 to 100.
South State Corporation Overall NPS
| 17% | Promoters |
|---|---|
| 20% | Passives |
| 63% | Detractors |
South State Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -48 | Mar 2022 | -48 |
Apr 2022 -54 | Apr 2022 | -54 |
May 2022 -57 | May 2022 | -57 |
Jun 2022 -60 | Jun 2022 | -60 |
Jul 2022 -60 | Jul 2022 | -60 |
Aug 2022 -63 | Aug 2022 | -63 |
Nov 2022 -60 | Nov 2022 | -60 |
Mar 2023 -58 | Mar 2023 | -58 |
Jun 2023 -55 | Jun 2023 | -55 |
Aug 2023 -50 | Aug 2023 | -50 |
Jan 2025 -53 | Jan 2025 | -53 |
Mar 2025 -47 | Mar 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
South State Corporation NPS by Gender
Male customers rated South State Corporation's NPS 9 points higher than Female customers.
Male
-67
South State Corporation's NPS was rated -67 by Male customers on Comparably.
11%
Promoters
11%
Passives
78%
Detractors
Female
-76
South State Corporation's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
South State Corporation NPS by Ethnicity
South State Corporation's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
South State Corporation NPS by Age
South State Corporation's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
South State Corporation NPS by Usage
South State Corporation's NPS was rated the highest by customers who have used South State Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
South State Corporation Customer Reviews
Out of the 7 South State Corporation customer reviews 0 were positive and 7 were constructive. South State Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
South State Corporation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of South State Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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South State Corporation Customer Loyalty Score by Gender
Male customers rated South State Corporation's Customer Loyalty score 5% higher than Female customers.
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Male
60%
Yes
Female
55%
Yes
South State Corporation Customer Loyalty Score by Ethnicity
South State Corporation's Customer Loyalty score was rated 63% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of South State Corporation.
63
out of 100
Caucasian
South State Corporation Customer Loyalty Score by Age
South State Corporation's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of South State Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
51-55 70% | 51-55 | 70% |
61-65 10% | 61-65 | 10% |
66+ 100% | 66+ | 100% |
South State Corporation Customer Loyalty Score by Usage
South State Corporation's Customer Loyalty score was rated the highest by customers who have used South State Corporation's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
South State Corporation Product Quality
2.3/5
South State Corporation has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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South State Corporation Product Information
South State Corporation’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into South State Corporation Product Quality
South State Corporation's Product Quality score was rated highest by customers who have used South State Corporation's products/services for 5 to 10 Years, and rated lowest by customers who have used South State Corporation's products/services for Over 10 Years.
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Ranked South State Corporation Product Quality the Highest
Ranked South State Corporation Product Quality the Lowest
South State Corporation Product Quality Score by Gender
Male customers rated South State Corporation's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
South State Corporation Product Quality Score by Ethnicity
South State Corporation's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of South State Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
South State Corporation Product Quality Score by Age
South State Corporation's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of South State Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 2.6 | 51-55 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
South State Corporation Product Quality Score by Usage
South State Corporation's Product Quality score was rated the highest by customers who have used South State Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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South State Corporation Pricing
South State Corporation ROI & Value For Money
2.5/5
South State Corporation has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into South State Corporation ROI
South State Corporation's ROI score was rated highest by customers who have used South State Corporation's products/services for 5 to 10 Years, and rated lowest by customers who have used South State Corporation's products/services for Over 10 Years.
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Ranked South State Corporation ROI the Highest
Ranked South State Corporation ROI the Lowest
South State Corporation ROI Score by Gender
Male customers rated South State Corporation's ROI score 0.4 stars higher than Female customers.
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Male
2.1/5
Female
1.7/5
South State Corporation ROI Score by Ethnicity
South State Corporation's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of South State Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
South State Corporation ROI Score by Age
South State Corporation's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of South State Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 2.5 | 51-55 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
South State Corporation ROI Score by Usage
South State Corporation's ROI score was rated the highest by customers who have used South State Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
South State Corporation Customer Satisfaction (CSAT)
South State Corporation Customer Satisfaction (CSAT) Score
26 / 100
South State Corporation has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
16%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into South State Corporation Customer Satisfaction
South State Corporation's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers who have used South State Corporation's products/services for Over 10 Years.
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Ranked South State Corporation Customer Satisfaction the Highest
Ranked South State Corporation Customer Satisfaction the Lowest
South State Corporation Customer Satisfaction Score by Gender
Male customers rated South State Corporation's Customer Satisfaction score 0 points higher than Female customers.
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28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 44% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 83% |
South State Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
South State Corporation's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
South State Corporation Customer Satisfaction Score by Age
South State Corporation's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of South State Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 33% |
South State Corporation Customer Satisfaction Score by Usage
South State Corporation's Customer Satisfaction score was rated the highest by customers who have used South State Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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South State Corporation Customer Service
2.3/5
South State Corporation has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About South State Corporation's Customer Service
Website
http://www.southstatebank.com
Quick Insights into South State Corporation Customer Service
South State Corporation's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers who have used South State Corporation's products/services for Over 10 Years.
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Ranked South State Corporation Customer Service the Highest
Ranked South State Corporation Customer Service the Lowest
South State Corporation Customer Service Score by Gender
Male customers rated South State Corporation's Customer Service score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
South State Corporation Customer Service Score by Ethnicity
South State Corporation's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of South State Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
South State Corporation Customer Service Score by Age
South State Corporation's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of South State Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 1.8 | 51-55 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.3 | 66+ | 3.3 |
South State Corporation Customer Service Score by Usage
South State Corporation's Customer Service score was rated the highest by customers who have used South State Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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South State Corporation as an Employer
3.7/5
South State Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
CEO of South State Corporation
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
South State Corporation scored a -46 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of South State Corporation would recommend the brand to a friend. ENPS measures how likely South State Corporation employees would recommend working at South State Corporation to a friend.
Net Promoter Score
-46
NPS Score
| 17% | Promoters |
|---|---|
| 20% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
