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Korn Ferry is

Ranked

#91

Business and Consumer Services Brands

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Korn Ferry

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Korn Ferry

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Korn Ferry is ranked #91 in Business and Consumer Services Brands

About Korn Ferry's Brand

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry’s brand is ranked #547 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Korn Ferry. When compared to other organizations within the Business and Consumer Services industry, Korn Ferry is ranked #91. Among its major competitors, Korn Ferry is ranked in 10th place for NPS while Franklin Covey Company is 1st, and BCG & Co. is 2nd.Their current market cap is $3.05B

Brand at a Glance

69%

Customer Loyalty

3.5/5

Product Quality

3.3/5

Pricing

3.4/5

Customer Service

Korn Ferry Ranking

Korn Ferry NPS

Korn Ferry's Net Promoter Score (NPS) is a 7 with 46% Promoters, 15% Passives, and 39% Detractors. Net Promoter Score tracks whether Korn Ferry's customers would recommend using the product based on a scale of -100 to 100.

Korn Ferry Overall NPS

NPS

46%	Promoters
15%	Passives
39%	Detractors

Korn Ferry NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 5	Aug 2024	5
Sep 2024 5	Sep 2024	5
Oct 2024 5	Oct 2024	5
Dec 2024 7	Dec 2024	7
Jan 2025 5	Jan 2025	5
Feb 2025 5	Feb 2025	5
Apr 2025 6	Apr 2025	6
Oct 2025 6	Oct 2025	6
Nov 2025 6	Nov 2025	6
Feb 2026 6	Feb 2026	6
Mar 2026 7	Mar 2026	7
Apr 2026 5	Apr 2026	5

How Other Brands Compare

Korn Ferry is ranked #4 for NPS among its competitors. Deloitte (US) and Ernst & Young (EY) come in first and second, with McKinsey & Company coming in at third. Among those competitors, it is the third most valued company behind Deloitte (US).

	Korn Ferry	Deloitte (US)	Ernst & Young (EY)	McKinsey & Company
Global Ranking	#547	#154	#273	#400
NPS	7	28	21	20
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$3.05B	$4.87B	-	$244.24M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Korn Ferry NPS by Gender

Korn Ferry's NPS was rated 8 by both Female and Male customers on Comparably.

Male

Korn Ferry's NPS was rated 8 by Male customers on Comparably.

50%

Promoters

Passives

42%

Detractors

Female

Korn Ferry's NPS was rated 8 by Female customers on Comparably.

46%

Promoters

16%

Passives

38%

Detractors

Korn Ferry NPS by Ethnicity

Korn Ferry's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 12	Caucasian	12
African American/Black -23	African American/Black	-23
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 25	Other	25

Korn Ferry NPS by Age

Korn Ferry's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

26-30

56%

11%

33%

31-35

40%

60%

36-40

43%

14%

43%

41-45

64%

27%

46-50

17%

33%

50%

51-55

37%

13%

50%

56-60

33%

34%

33%

Korn Ferry NPS by Usage

Korn Ferry's NPS was rated the highest by customers who have used Korn Ferry's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -16	Less than 1 Year	-16
1 to 2 Years 17	1 to 2 Years	17
2 to 5 Years 14	2 to 5 Years	14
5 to 10 Years 0	5 to 10 Years	0

Korn Ferry NPS vs. Competitors

Compared to its competitors, Korn Ferry's NPS is rated right above Mercer, and is preceded by GLG (Gerson Lehrman Group).

COMPANY		NPS Score
	Franklin Covey Company	49
	BCG & Co.	49
	Heidrick & Struggles	30
	Deloitte (US)	28
	Ernst & Young (EY)	21
	Spencer Stuart	21
	McKinsey & Company	20
	Bain & Company	15
	GLG (Gerson Lehrman Group)	9
	Korn Ferry	7
	Mercer	1
	Egon Zehnder	0
	Russell Reynolds	N/A
	Willis Towers Watson	-12
	Development Dimensions International	-100

Korn Ferry NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Korn Ferry's NPS is rated right above USAA, and is preceded by Accenture.

COMPANY		NPS Score
	Visa	32
	Bloomberg	30
	FedEx	19
	Accenture	18
	Korn Ferry	7
	USAA	7
	Verizon	0
	T-Mobile	-4
	Allstate	-32

Korn Ferry Customer Reviews

Out of the 15 Korn Ferry customer reviews 10 were positive and 5 were constructive. Korn Ferry customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Korn Ferry Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Korn Ferry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

69%

31%

Korn Ferry Customer Loyalty Score by Gender

Female customers rated Korn Ferry's Customer Loyalty score 1% higher than Male customers.

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Male

64%

Yes

Female

65%

Yes

Korn Ferry Customer Loyalty Score by Ethnicity

Korn Ferry's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Korn Ferry Customer Loyalty Score by Age

Korn Ferry's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 60%	26-30	60%
31-35 82%	31-35	82%
36-40 74%	36-40	74%
41-45 75%	41-45	75%
46-50 55%	46-50	55%
51-55 66%	51-55	66%
56-60 40%	56-60	40%

Korn Ferry Customer Loyalty Score by Usage

Korn Ferry's Customer Loyalty score was rated the highest by customers who have used Korn Ferry's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	48%
1 to 2 Years	78%
2 to 5 Years	74%
5 to 10 Years	100%

Korn Ferry Customer Loyalty Score by Industry

Korn Ferry's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	75%
Accounting	100%
Architecture and Planning	100%
Automotive and Transportation	70%
Banking and Financial Services	46%
Business and Consumer Services	100%
Consulting	55%

Korn Ferry Customer Loyalty vs. Competitors

Compared to its competitors, Korn Ferry's Customer Loyalty score is rated right above Willis Towers Watson, and is preceded by GLG (Gerson Lehrman Group).

COMPANY		Customer Loyalty Score
	Egon Zehnder	100%
	Franklin Covey Company	84%
	Mercer	77%
	Ernst & Young (EY)	76%
	Bain & Company	76%
	McKinsey & Company	74%
	Deloitte (US)	73%
	Heidrick & Struggles	71%
	GLG (Gerson Lehrman Group)	70%
	Korn Ferry	69%
	Willis Towers Watson	67%
	BCG & Co.	65%
	Spencer Stuart	64%
	Development Dimensions International	N/A
	Russell Reynolds	N/A

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Korn Ferry's Customer Loyalty score is rated right below Accenture.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	76%
	Allstate	75%
	FedEx	74%
	Accenture	71%
	Korn Ferry	69%

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Korn Ferry Product Quality

3.5/5

Korn Ferry has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Korn Ferry Product Information

Korn Ferry’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Korn Ferry's product the highest. Reviewers from the Banking and Financial Services industry rated Korn Ferry the lowest at 1.5.

Website: http://www.kornferry.com/

Company Size: 5,001-10,000 Employees

Industry

Professional Services

Quick Insights into Korn Ferry Product Quality

Korn Ferry's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Korn Ferry Product Quality the Highest

Automotive and Transportation	4.6
26-30	4
2 to 5 Years	3.9

Ranked Korn Ferry Product Quality the Lowest

Less than 1 Year	3.2
46-50	2.2
Banking and Financial Services	1.5

Korn Ferry Product Quality Score by Gender

Female customers rated Korn Ferry's Product Quality score 0.1 stars higher than Male customers.

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Male

3.5/5

Female

3.6/5

Korn Ferry Product Quality Score by Ethnicity

Korn Ferry's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.6	Other	3.6

Korn Ferry Product Quality Score by Age

Korn Ferry's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 4	26-30	4
31-35 3	31-35	3
36-40 3.6	36-40	3.6
41-45 3.9	41-45	3.9
46-50 2.2	46-50	2.2
51-55 3.6	51-55	3.6
56-60 3.1	56-60	3.1

Korn Ferry Product Quality Score by Usage

Korn Ferry's Product Quality score was rated the highest by customers who have used Korn Ferry's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.6
2 to 5 Years	3.9
5 to 10 Years	3.4

Korn Ferry Product Quality Score by Industry

Korn Ferry's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.9
Accounting	4
Architecture and Planning	3
Automotive and Transportation	4.6
Banking and Financial Services	1.5
Business and Consumer Services	4.6
Consulting	4.3

Korn Ferry Product Quality vs. Competitors

Compared to its competitors, Korn Ferry's Product Quality score is rated right above Mercer, and is preceded by Spencer Stuart.

COMPANY		Product Quality Score
	Bain & Company	4.3/5
	BCG & Co.	4.2/5
	McKinsey & Company	4/5
	GLG (Gerson Lehrman Group)	4/5
	Deloitte (US)	3.9/5
	Ernst & Young (EY)	3.9/5
	Franklin Covey Company	3.7/5
	Heidrick & Struggles	3.6/5
	Spencer Stuart	3.5/5
	Korn Ferry	3.5/5
	Mercer	3.4/5
	Willis Towers Watson	3.2/5
	Egon Zehnder	1.5/5
	Development Dimensions International	N/A
	Russell Reynolds	N/A

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Korn Ferry's Product Quality score is rated right above USAA, and is preceded by FedEx.

COMPANY		Product Quality Score
	Visa	4/5
	Bloomberg	3.9/5
	Accenture	3.7/5
	FedEx	3.6/5
	Korn Ferry	3.5/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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Korn Ferry Pricing

Korn Ferry ROI & Value For Money

3.3/5

Korn Ferry has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Korn Ferry Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Korn Ferry.

Quick Insights into Korn Ferry ROI

Korn Ferry's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Korn Ferry ROI the Highest

Automotive and Transportation	4.8
26-30	3.7
1 to 2 Years	3.6

Ranked Korn Ferry ROI the Lowest

Less than 1 Year	2.9
46-50	2.3
Banking and Financial Services	1.5

Korn Ferry ROI Score by Gender

Male customers rated Korn Ferry's ROI score 0.3 stars higher than Female customers.

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Male

3.4/5

Female

3.1/5

Korn Ferry ROI Score by Ethnicity

Korn Ferry's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 3	Other	3

Korn Ferry ROI Score by Age

Korn Ferry's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 3.7	26-30	3.7
31-35 2.6	31-35	2.6
36-40 3.2	36-40	3.2
41-45 3.6	41-45	3.6
46-50 2.3	46-50	2.3
51-55 3.4	51-55	3.4
56-60 2.6	56-60	2.6

Korn Ferry ROI Score by Usage

Korn Ferry's ROI score was rated the highest by customers who have used Korn Ferry's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.6
2 to 5 Years	3.3
5 to 10 Years	3.2

Korn Ferry ROI Score by Industry

Korn Ferry's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.4
Accounting	3.6
Architecture and Planning	2.6
Automotive and Transportation	4.8
Banking and Financial Services	1.5
Business and Consumer Services	4.3
Consulting	3.9

Korn Ferry Pricing vs. Competitors

Compared to its competitors, Korn Ferry's ROI score is rated right above Willis Towers Watson, and is preceded by Mercer.

COMPANY		Pricing Score
	Heidrick & Struggles	4/5
	Franklin Covey Company	3.9/5
	Deloitte (US)	3.9/5
	Bain & Company	3.9/5
	GLG (Gerson Lehrman Group)	3.8/5
	Ernst & Young (EY)	3.8/5
	McKinsey & Company	3.8/5
	BCG & Co.	3.7/5
	Spencer Stuart	3.6/5
	Mercer	3.5/5
	Korn Ferry	3.3/5
	Willis Towers Watson	3/5
	Egon Zehnder	1.5/5
	Development Dimensions International	N/A
	Russell Reynolds	N/A

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Korn Ferry's ROI score is rated right above USAA, and is preceded by FedEx.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	Accenture	3.6/5
	FedEx	3.4/5
	Korn Ferry	3.3/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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Korn Ferry Customer Satisfaction (CSAT)

Korn Ferry Customer Satisfaction (CSAT) Score

68 / 100

Korn Ferry has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied	34%
Satisfied	34%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

34%

Satisfied

34%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

10%

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Korn Ferry Customer Satisfaction

Korn Ferry's Customer Satisfaction score was rated highest by customers who have used Korn Ferry's products/services for 5 to 10 Years, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Korn Ferry Customer Satisfaction the Highest

5 to 10 Years	100%
Accounting	100%
26-30	88%

Ranked Korn Ferry Customer Satisfaction the Lowest

36-40	58%
African American/Black	56%
Banking and Financial Services	33%

Korn Ferry Customer Satisfaction Score by Gender

Male customers rated Korn Ferry's Customer Satisfaction score 2 points higher than Female customers.

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69 / 100

Male

	Very Satisfied	39%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	9%
	Very Dissatisfied	9%

67 / 100

Female

	Very Satisfied	29%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	4%
	Very Dissatisfied	17%

Korn Ferry Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Korn Ferry's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.

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69 / 100

Very Satisfied	39%
Satisfied	30%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	13%

Very Satisfied

39%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to African American/Black

Korn Ferry's Customer Satisfaction (CSAT) score was rated 56% according to African American/Black users and customers.

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56 / 100

Very Satisfied	34%
Satisfied	22%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	0%
Very Dissatisfied	22%

Very Satisfied

34%

Satisfied

22%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

Very Dissatisfied

22%

CSAT according to Asian or Pacific Islander

Korn Ferry's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.

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72 / 100

Very Satisfied	29%
Satisfied	43%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

14%

CSAT according to Other

Korn Ferry's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100

Very Satisfied	29%
Satisfied	57%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

29%

Satisfied

57%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

Korn Ferry Customer Satisfaction Score by Age

Korn Ferry's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

26-30

88%

31-35

67%

36-40

58%

41-45

73%

46-50

75%

51-55

63%

56-60

67%

Korn Ferry Customer Satisfaction Score by Usage

Korn Ferry's Customer Satisfaction score was rated the highest by customers who have used Korn Ferry's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	60
1 to 2 Years	64
2 to 5 Years	79
5 to 10 Years	100

Korn Ferry Customer Satisfaction Score by Industry

Korn Ferry's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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			"groupId": 500,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Korn Ferry's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "",
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			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
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			"scoreClassName": "",
			"scoreLabel": 83
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}

Tech	67
Accounting	100
Architecture and Planning	34
Automotive and Transportation	100
Banking and Financial Services	33
Business and Consumer Services	100
Consulting	83

Korn Ferry Customer Satisfaction vs. Competitors

Compared to its competitors, Korn Ferry's Customer Satisfaction score is rated right above Spencer Stuart, and is preceded by Franklin Covey Company.

COMPANY		Customer Satisfaction (CSAT) Score
	BCG & Co.	86%
	GLG (Gerson Lehrman Group)	84%
	Bain & Company	82%
	McKinsey & Company	78%
	Deloitte (US)	74%
	Ernst & Young (EY)	74%
	Franklin Covey Company	70%
	Korn Ferry	67%
	Spencer Stuart	66%
	Heidrick & Struggles	64%
	Mercer	64%
	Willis Towers Watson	54%
	Egon Zehnder	0%
	Development Dimensions International	0%
	Russell Reynolds	0%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Korn Ferry's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	81%
	Bloomberg	76%
	Accenture	74%
	Korn Ferry	67%
	FedEx	65%
	Verizon	54%
	T-Mobile	50%
	Allstate	32%
	USAA	31%

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Korn Ferry Customer Service

3.4/5

Korn Ferry has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Korn Ferry's Customer Service

Address

1900 Avenue of the Stars, Suite 1900, Los Angeles, CA 90067

Website

http://www.kornferry.com/

Phone Number

310-552-1834

Korn Ferry's Social Links

Quick Insights into Korn Ferry Customer Service

Korn Ferry's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Korn Ferry Customer Service the Highest

Automotive and Transportation	4.8
26-30	3.9
2 to 5 Years	3.7

Ranked Korn Ferry Customer Service the Lowest

Less than 1 Year	2.9
46-50	2.5
Banking and Financial Services	1.5

Korn Ferry Customer Service Score by Gender

Female customers rated Korn Ferry's Customer Service score 0.2 stars higher than Male customers.

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Male

3.2/5

Female

3.4/5

Korn Ferry Customer Service Score by Ethnicity

Korn Ferry's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.3	Other	3.3

Korn Ferry Customer Service Score by Age

Korn Ferry's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
26-30 3.9	26-30	3.9
31-35 2.9	31-35	2.9
36-40 3.2	36-40	3.2
41-45 3.5	41-45	3.5
46-50 2.5	46-50	2.5
51-55 3.4	51-55	3.4
56-60 2.6	56-60	2.6

Korn Ferry Customer Service Score by Usage

Korn Ferry's Customer Service score was rated the highest by customers who have used Korn Ferry's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.4
2 to 5 Years	3.7
5 to 10 Years	3.4

Korn Ferry Customer Service Score by Industry

Korn Ferry's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.5
Accounting	3.5
Architecture and Planning	3
Automotive and Transportation	4.8
Banking and Financial Services	1.5
Business and Consumer Services	4.6
Consulting	3.7

Korn Ferry Customer Service vs. Competitors

Compared to its competitors, Korn Ferry's Customer Service score is rated right above Willis Towers Watson, and is preceded by Mercer.

COMPANY		Customer Service Score
	Bain & Company	4.1/5
	Heidrick & Struggles	4/5
	Deloitte (US)	4/5
	GLG (Gerson Lehrman Group)	4/5
	Ernst & Young (EY)	3.9/5
	Spencer Stuart	3.9/5
	Franklin Covey Company	3.9/5
	McKinsey & Company	3.9/5
	BCG & Co.	3.8/5
	Mercer	3.7/5
	Korn Ferry	3.4/5
	Willis Towers Watson	3.1/5
	Egon Zehnder	1.5/5
	Development Dimensions International	N/A
	Russell Reynolds	N/A

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Korn Ferry's Customer Service score is rated right above USAA, and is preceded by FedEx.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	Accenture	3.8/5
	FedEx	3.5/5
	Korn Ferry	3.4/5
	USAA	3.3/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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Korn Ferry as an Employer

3.8/5

Korn Ferry has a 3.8/5 stars for its overall company culture rated by their employees

top

40%

CEO of Korn Ferry

Gary Burnison

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Korn Ferry scored a 7 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Korn Ferry would recommend the brand to a friend. ENPS measures how likely Korn Ferry employees would recommend working at Korn Ferry to a friend.

Net Promoter Score

NPS Score

46%	Promoters
15%	Passive
39%	Detractors

Employee Net Promoter Score

-1

eNPS Score

38%	Promoters
23%	Passive
39%	Detractors

Global Ranking Snapshot

Korn Ferry is ranked #547 in the Global Top 100 Brands. It ranks just behind Medtronic and just ahead of Philip Morris International.

RANK			INDUSTRY
545	Moody's Analytics	Mark Almeida	Banking and Financial Services
546	Medtronic	Geoff Martha	Health and Wellness
547	Korn Ferry	Gary Burnison	Business and Consumer Services
548	Philip Morris International	Jack Olczak	Consumer Goods
549	AppDynamics	David Wadhwani	Tech
550	Toptal	Taso Val	Tech
551	Confluent	Jay Kreps	Tech

Business and Consumer Services Ranking Snapshot

Korn Ferry is ranked #91 in the Business and Consumer Services Industry. It ranks just behind Rapid7 and just ahead of AppDynamics.

RANK		Location
89	WeWork	New York City, NY
90	Rapid7	Boston, MA
91	Korn Ferry	Los Angeles, CA
92	AppDynamics	San Francisco, CA
93	Toptal
94	Owens Corning	Toledo, OH
95	BambooHR	Draper, UT