21
NPS
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Spencer Stuart
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About Spencer Stuart's Brand
Spencer Stuart is a global executive search and leadership consulting firm based in Chicago, Illinois. Among its major competitors, Spencer Stuart is ranked in 3rd place for NPS while Heidrick & Struggles is 1st, and Russell Reynolds Associates is 2nd.
Brand at a Glance
64%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Spencer Stuart Ranking
- #1 / 4 of its competitors
Spencer Stuart NPS
Spencer Stuart's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Spencer Stuart's customers would recommend using the product based on a scale of -100 to 100.
Spencer Stuart Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
Spencer Stuart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 18 | Mar 2023 | 18 |
Apr 2023 26 | Apr 2023 | 26 |
May 2023 32 | May 2023 | 32 |
Jun 2023 30 | Jun 2023 | 30 |
Sep 2023 28 | Sep 2023 | 28 |
Apr 2024 32 | Apr 2024 | 32 |
Jul 2024 30 | Jul 2024 | 30 |
Feb 2025 25 | Feb 2025 | 25 |
Apr 2025 22 | Apr 2025 | 22 |
May 2025 24 | May 2025 | 24 |
Aug 2025 21 | Aug 2025 | 21 |
How Other Brands Compare
Spencer Stuart is ranked first for NPS among its competitors. Cornerstone OnDemand and Korn Ferry come in second and third, with Egon Zehnder coming in at #4.
Spencer Stuart |  Korn Ferry |  Egon Zehnder |  Cornerstone OnDemand | |
| Global Ranking | #- | #547 | #- | #- |
| NPS | 21 | 6 | 0 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.05B | $142.66B | $2.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spencer Stuart NPS by Gender
Spencer Stuart's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Spencer Stuart's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
0
Spencer Stuart's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Spencer Stuart NPS by Ethnicity
Spencer Stuart's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Spencer Stuart NPS by Age
Spencer Stuart's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Spencer Stuart NPS by Usage
Spencer Stuart's NPS was rated the highest by customers who have used Spencer Stuart's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Spencer Stuart NPS vs. Competitors
Compared to its competitors, Spencer Stuart's NPS is rated right above Cornerstone OnDemand, and is preceded by Russell Reynolds Associates.
| COMPANY | NPS Score | |
|---|---|---|
 | Heidrick & Struggles | 30 |
 | Russell Reynolds Associates | 25 |
| Spencer Stuart | 21 |
| Cornerstone OnDemand | 17 |
| Korn Ferry | 6 |
| Egon Zehnder | 0 |
Spencer Stuart Customer Reviews
Out of the 2 Spencer Stuart customer reviews 2 were positive and 0 were constructive. Spencer Stuart customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Spencer Stuart Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Spencer Stuart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spencer Stuart Customer Loyalty Score by Gender
Male customers rated Spencer Stuart's Customer Loyalty score 23% higher than Female customers.
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Male
78%
Yes
Female
55%
Yes
Spencer Stuart Customer Loyalty Score by Ethnicity
Spencer Stuart's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Spencer Stuart Customer Loyalty Score by Age
Spencer Stuart's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 33% | 46-50 | 33% |
51-55 78% | 51-55 | 78% |
Spencer Stuart Customer Loyalty Score by Usage
Spencer Stuart's Customer Loyalty score was rated the highest by customers who have used Spencer Stuart's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Spencer Stuart Customer Loyalty Score by Industry
Spencer Stuart's Customer Loyalty score was rated 70% by Accounting industry customers.
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Spencer Stuart Customer Loyalty vs. Competitors
Compared to its competitors, Spencer Stuart's Customer Loyalty score is rated right below Korn Ferry.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Egon Zehnder | 100% |
| Cornerstone OnDemand | 74% |
| Russell Reynolds Associates | 72% |
| Heidrick & Struggles | 71% |
| Korn Ferry | 69% |
| Spencer Stuart | 64% |
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Spencer Stuart Product Quality
3.5/5
Spencer Stuart has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Spencer Stuart Product Information
Spencer Stuart’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Spencer Stuart's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Small Business Services
Quick Insights into Spencer Stuart Product Quality
Spencer Stuart's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 46-50.
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Ranked Spencer Stuart Product Quality the Highest
Ranked Spencer Stuart Product Quality the Lowest
Spencer Stuart Product Quality Score by Gender
Female customers rated Spencer Stuart's Product Quality score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
Spencer Stuart Product Quality Score by Ethnicity
Spencer Stuart's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Spencer Stuart Product Quality Score by Age
Spencer Stuart's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.7 | 46-50 | 2.7 |
51-55 3.2 | 51-55 | 3.2 |
Spencer Stuart Product Quality Score by Usage
Spencer Stuart's Product Quality score was rated the highest by customers who have used Spencer Stuart's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Spencer Stuart Product Quality Score by Industry
Spencer Stuart's Product Quality score was rated 4.3 stars by Accounting industry customers.
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Spencer Stuart Product Quality vs. Competitors
Compared to its competitors, Spencer Stuart's Product Quality score is rated right above Korn Ferry, and is preceded by Heidrick & Struggles.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cornerstone OnDemand | 4/5 |
| Heidrick & Struggles | 3.6/5 |
| Spencer Stuart | 3.5/5 |
| Korn Ferry | 3.5/5 |
| Russell Reynolds Associates | 3.3/5 |
| Egon Zehnder | 1.5/5 |
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Spencer Stuart Pricing
Spencer Stuart ROI & Value For Money
3.6/5
Spencer Stuart has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Spencer Stuart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Spencer Stuart ROI
Spencer Stuart's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Spencer Stuart ROI the Highest
Ranked Spencer Stuart ROI the Lowest
Spencer Stuart ROI Score by Gender
Female customers rated Spencer Stuart's ROI score 0.9 stars higher than Male customers.
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Male
2.7/5
Female
3.6/5
Spencer Stuart ROI Score by Ethnicity
Spencer Stuart's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spencer Stuart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Spencer Stuart ROI Score by Age
Spencer Stuart's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.9 | 46-50 | 2.9 |
51-55 3 | 51-55 | 3 |
Spencer Stuart ROI Score by Usage
Spencer Stuart's ROI score was rated the highest by customers who have used Spencer Stuart's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Spencer Stuart ROI Score by Industry
Spencer Stuart's ROI score was rated 3.3 stars by Accounting industry customers.
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Spencer Stuart Pricing vs. Competitors
Compared to its competitors, Spencer Stuart's ROI score is rated right above Cornerstone OnDemand, and is preceded by Heidrick & Struggles.
| COMPANY | Pricing Score | |
|---|---|---|
| Heidrick & Struggles | 4/5 |
| Spencer Stuart | 3.6/5 |
| Cornerstone OnDemand | 3.6/5 |
| Russell Reynolds Associates | 3.6/5 |
| Korn Ferry | 3.3/5 |
| Egon Zehnder | 1.5/5 |
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Spencer Stuart Customer Satisfaction (CSAT)
Spencer Stuart Customer Satisfaction (CSAT) Score
66 / 100
Spencer Stuart has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spencer Stuart Customer Satisfaction
Spencer Stuart's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Spencer Stuart Customer Satisfaction the Highest
Ranked Spencer Stuart Customer Satisfaction the Lowest
Spencer Stuart Customer Satisfaction Score by Gender
Female customers rated Spencer Stuart's Customer Satisfaction score 7 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
40 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Spencer Stuart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spencer Stuart's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Spencer Stuart Customer Satisfaction Score by Age
Spencer Stuart's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% | |||||||||||||||
| 51-55 | 33% |
Spencer Stuart Customer Satisfaction Score by Usage
Spencer Stuart's Customer Satisfaction score was rated 25 points by customers who have used Spencer Stuart's products/services for Less than 1 Year.
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Spencer Stuart Customer Satisfaction vs. Competitors
Compared to its competitors, Spencer Stuart's Customer Satisfaction score is rated right above Heidrick & Struggles, and is preceded by Korn Ferry.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Russell Reynolds Associates | 72% |
| Korn Ferry | 67% |
| Spencer Stuart | 66% |
| Heidrick & Struggles | 64% |
| Cornerstone OnDemand | 0% |
| Egon Zehnder | 0% |
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Spencer Stuart Customer Service
3.9/5
Spencer Stuart has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Spencer Stuart's Customer Service
Address
353 North Clark Suite 2400, Chicago, IL 60654
Website
https://www.spencerstuart.com/
Phone Number
312-822-0080
Quick Insights into Spencer Stuart Customer Service
Spencer Stuart's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Spencer Stuart Customer Service the Highest
Ranked Spencer Stuart Customer Service the Lowest
Spencer Stuart Customer Service Score by Gender
Female customers rated Spencer Stuart's Customer Service score 0.9 stars higher than Male customers.
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Male
3.4/5
Female
4.3/5
Spencer Stuart Customer Service Score by Ethnicity
Spencer Stuart's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Spencer Stuart Customer Service Score by Age
Spencer Stuart's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.1 | 46-50 | 4.1 |
51-55 3.4 | 51-55 | 3.4 |
Spencer Stuart Customer Service Score by Usage
Spencer Stuart's Customer Service score was rated the highest by customers who have used Spencer Stuart's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Spencer Stuart Customer Service Score by Industry
Spencer Stuart's Customer Service score was rated 4 stars by Accounting industry customers.
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Spencer Stuart Customer Service vs. Competitors
Compared to its competitors, Spencer Stuart's Customer Service score is rated right above Russell Reynolds Associates, and is preceded by Heidrick & Struggles.
| COMPANY | Customer Service Score | |
|---|---|---|
| Heidrick & Struggles | 4/5 |
| Spencer Stuart | 3.9/5 |
| Russell Reynolds Associates | 3.7/5 |
| Korn Ferry | 3.4/5 |
| Cornerstone OnDemand | 2.8/5 |
| Egon Zehnder | 1.5/5 |
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Spencer Stuart as an Employer
4.5/5
Spencer Stuart has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Spencer Stuart scored a 21 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Spencer Stuart would recommend the brand to a friend. ENPS measures how likely Spencer Stuart employees would recommend working at Spencer Stuart to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 46% | Promoters |
|---|---|
| 35% | Passive |
| 19% | Detractors |
