30
NPS
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Heidrick & Struggles
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About Heidrick & Struggles' Brand
Heidrick and Struggles International provides executive search and leadership consulting services worldwide.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
4/5
Customer Service
Heidrick & Struggles NPS
Heidrick & Struggles's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether Heidrick & Struggles's customers would recommend using the product based on a scale of -100 to 100.
Heidrick & Struggles Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
Heidrick & Struggles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 37 | Nov 2021 | 37 |
Jan 2022 44 | Jan 2022 | 44 |
Jun 2022 30 | Jun 2022 | 30 |
Jan 2023 25 | Jan 2023 | 25 |
Apr 2023 22 | Apr 2023 | 22 |
Jul 2023 29 | Jul 2023 | 29 |
Nov 2023 34 | Nov 2023 | 34 |
Dec 2023 37 | Dec 2023 | 37 |
Apr 2024 34 | Apr 2024 | 34 |
Jul 2024 33 | Jul 2024 | 33 |
Oct 2024 36 | Oct 2024 | 36 |
Mar 2025 30 | Mar 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heidrick & Struggles NPS by Gender
Heidrick & Struggles's NPS was rated 75 by Male customers on Comparably.
Male
75
Heidrick & Struggles's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Heidrick & Struggles's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Heidrick & Struggles NPS by Usage
Heidrick & Struggles's NPS was rated 34 points by customers who have used Heidrick & Struggles's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Heidrick & Struggles Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Heidrick & Struggles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Heidrick & Struggles Customer Loyalty Score by Gender
Heidrick & Struggles's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Heidrick & Struggles Customer Loyalty Score by Usage
Heidrick & Struggles's Customer Loyalty score was rated 40% by customers who have used Heidrick & Struggles's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Heidrick & Struggles Customer Loyalty Score by Industry
Heidrick & Struggles's Customer Loyalty score was rated 70% by Tech industry customers.
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Heidrick & Struggles Product Quality
3.6/5
Heidrick & Struggles has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Heidrick & Struggles Product Information
Heidrick & Struggles’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Heidrick & Struggles's product the highest.
- Website
- www.heidrick.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Business Services
Quick Insights into Heidrick & Struggles Product Quality
Heidrick & Struggles's Product Quality score was rated highest by Male customers.
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Ranked Heidrick & Struggles Product Quality the Highest
Heidrick & Struggles Product Quality Score by Gender
Heidrick & Struggles's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Heidrick & Struggles.
Male
4.7/5
Female
N/A
Heidrick & Struggles Product Quality Score by Usage
Heidrick & Struggles's Product Quality score was rated 3.8 stars by customers who have used Heidrick & Struggles's products/services for Less than 1 Year.
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Heidrick & Struggles Product Quality Score by Industry
Heidrick & Struggles's Product Quality score was rated 4.6 stars by Tech industry customers.
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Heidrick & Struggles Pricing
Heidrick & Struggles ROI & Value For Money
4/5
Heidrick & Struggles has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Heidrick & Struggles Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Heidrick & Struggles ROI
Heidrick & Struggles's ROI score was rated highest by Male customers.
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Ranked Heidrick & Struggles ROI the Highest
Heidrick & Struggles ROI Score by Gender
Heidrick & Struggles's ROI score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Heidrick & Struggles.
Male
4.7/5
Female
N/A
Heidrick & Struggles ROI Score by Usage
Heidrick & Struggles's ROI score was rated 4.3 stars by customers who have used Heidrick & Struggles's products/services for Less than 1 Year.
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Heidrick & Struggles ROI Score by Industry
Heidrick & Struggles's ROI score was rated 4.6 stars by Tech industry customers.
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Heidrick & Struggles Customer Satisfaction (CSAT)
Heidrick & Struggles Customer Satisfaction (CSAT) Score
64 / 100
Heidrick & Struggles has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Heidrick & Struggles Customer Satisfaction
Heidrick & Struggles's Customer Satisfaction score was rated highest by Male customers.
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Ranked Heidrick & Struggles Customer Satisfaction the Highest
Heidrick & Struggles Customer Satisfaction Score by Gender
Heidrick & Struggles's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Heidrick & Struggles Customer Service
4/5
Heidrick & Struggles has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Heidrick & Struggles's Customer Service
Address
Chicago, IL
Website
www.heidrick.com
Quick Insights into Heidrick & Struggles Customer Service
Heidrick & Struggles's Customer Service score was rated highest by Male customers.
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Ranked Heidrick & Struggles Customer Service the Highest
Heidrick & Struggles Customer Service Score by Gender
Heidrick & Struggles's Customer Service score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Heidrick & Struggles.
Male
4.7/5
Female
N/A
Heidrick & Struggles Customer Service Score by Usage
Heidrick & Struggles's Customer Service score was rated 4.3 stars by customers who have used Heidrick & Struggles's products/services for Less than 1 Year.
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Heidrick & Struggles Customer Service Score by Industry
Heidrick & Struggles's Customer Service score was rated 4.6 stars by Tech industry customers.
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Heidrick & Struggles as an Employer
4.2/5
Heidrick & Struggles has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
CEO of Heidrick & Struggles
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Heidrick & Struggles scored a 30 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Heidrick & Struggles would recommend the brand to a friend. ENPS measures how likely Heidrick & Struggles employees would recommend working at Heidrick & Struggles to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 20% | Promoters |
|---|---|
| 55% | Passive |
| 25% | Detractors |
