0
NPS
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Egon Zehnder
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About Egon Zehnder's Brand
Egon Zehnder is a true professional services firm, passionately devoted to your success, ethical in our actions
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Egon Zehnder CMO
Egon Zehnder NPS
Egon Zehnder's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Egon Zehnder's customers would recommend using the product based on a scale of -100 to 100.
Egon Zehnder Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Egon Zehnder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Egon Zehnder Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Egon Zehnder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Egon Zehnder Product Quality
1.5/5
Egon Zehnder has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Egon Zehnder's overall Product Quality score rated by its users and customers.
Egon Zehnder Product Information
Egon Zehnder’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.egonzehnder.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Egon Zehnder Pricing
Egon Zehnder ROI & Value For Money
1.5/5
Egon Zehnder has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Egon Zehnder's overall ROI score rated by its users and customers.
Egon Zehnder Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Egon Zehnder Customer Service
1.5/5
Egon Zehnder has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Egon Zehnder's overall Customer Service score rated by its users and customers.
About Egon Zehnder's Customer Service
Address
Cours de Rive 10, Zurich, KS
Website
http://www.egonzehnder.com/
Phone Number
41228496868
Consumer vs. Employees
Egon Zehnder scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Egon Zehnder would recommend the brand to a friend. ENPS measures how likely Egon Zehnder employees would recommend working at Egon Zehnder to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
