25
NPS
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Russell Reynolds Associates
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About Russell Reynolds Associates' Brand
Russell Reynolds Associates is a consultancy firm that recruits and assesses senior-level executives for commercial enterprises.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Russell Reynolds Associates NPS
Russell Reynolds Associates's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Russell Reynolds Associates's customers would recommend using the product based on a scale of -100 to 100.
Russell Reynolds Associates Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Russell Reynolds Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 17 | Aug 2022 | 17 |
Oct 2022 14 | Oct 2022 | 14 |
Feb 2023 25 | Feb 2023 | 25 |
May 2023 33 | May 2023 | 33 |
Jun 2023 40 | Jun 2023 | 40 |
Sep 2023 27 | Sep 2023 | 27 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 23 | Jan 2024 | 23 |
Jun 2024 29 | Jun 2024 | 29 |
Dec 2024 33 | Dec 2024 | 33 |
Feb 2025 25 | Feb 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Russell Reynolds Associates NPS by Gender
Russell Reynolds Associates's NPS was rated 67 by Male customers on Comparably.
Male
67
Russell Reynolds Associates's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Russell Reynolds Associates's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Russell Reynolds Associates Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Russell Reynolds Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Russell Reynolds Associates Customer Loyalty Score by Gender
Russell Reynolds Associates's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Russell Reynolds Associates Product Quality
3.3/5
Russell Reynolds Associates has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Russell Reynolds Associates Product Information
Russell Reynolds Associates’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Small Business Services
Quick Insights into Russell Reynolds Associates Product Quality
Russell Reynolds Associates's Product Quality score was rated highest by Male customers.
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Ranked Russell Reynolds Associates Product Quality the Highest
Russell Reynolds Associates Product Quality Score by Gender
Russell Reynolds Associates's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Russell Reynolds Associates.
Male
4.3/5
Female
N/A
Russell Reynolds Associates Pricing
Russell Reynolds Associates ROI & Value For Money
3.6/5
Russell Reynolds Associates has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Russell Reynolds Associates ROI
Russell Reynolds Associates's ROI score was rated highest by Male customers.
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Ranked Russell Reynolds Associates ROI the Highest
Russell Reynolds Associates ROI Score by Gender
Russell Reynolds Associates's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Russell Reynolds Associates Customer Satisfaction (CSAT)
Russell Reynolds Associates Customer Satisfaction (CSAT) Score
72 / 100
Russell Reynolds Associates has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Russell Reynolds Associates Customer Satisfaction
Russell Reynolds Associates's Customer Satisfaction score was rated highest by Male customers.
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Ranked Russell Reynolds Associates Customer Satisfaction the Highest
Russell Reynolds Associates Customer Satisfaction Score by Gender
Russell Reynolds Associates's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Russell Reynolds Associates.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Russell Reynolds Associates Customer Service
3.7/5
Russell Reynolds Associates has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Russell Reynolds Associates's Customer Service
Address
1180 Peachtree Street, NE, Suite 2250, Atlanta, GA
Website
http://www.russellreynolds.com/
Phone Number
+49 69 7560900
Quick Insights into Russell Reynolds Associates Customer Service
Russell Reynolds Associates's Customer Service score was rated highest by Male customers.
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Ranked Russell Reynolds Associates Customer Service the Highest
Russell Reynolds Associates Customer Service Score by Gender
Russell Reynolds Associates's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Russell Reynolds Associates.
Male
4.3/5
Female
N/A
Russell Reynolds Associates as an Employer
3.8/5
Russell Reynolds Associates has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
CEO of Russell Reynolds Associates
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Russell Reynolds Associates scored a 25 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Russell Reynolds Associates would recommend the brand to a friend. ENPS measures how likely Russell Reynolds Associates employees would recommend working at Russell Reynolds Associates to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 31% | Promoters |
|---|---|
| 32% | Passive |
| 37% | Detractors |
