9
NPS
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GLG (Gerson Lehrman Group)
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About GLG (Gerson Lehrman Group) Brand
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Brand at a Glance
70%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
GLG (Gerson Lehrman Group) NPS
GLG (Gerson Lehrman Group)'s Net Promoter Score (NPS) is a 9 with 40% Promoters, 29% Passives, and 31% Detractors. Net Promoter Score tracks whether GLG (Gerson Lehrman Group)'s customers would recommend using the product based on a scale of -100 to 100.
GLG (Gerson Lehrman Group) Overall NPS
| 40% | Promoters |
|---|---|
| 29% | Passives |
| 31% | Detractors |
GLG (Gerson Lehrman Group) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 11 | Jun 2022 | 11 |
Jul 2022 6 | Jul 2022 | 6 |
Aug 2022 10 | Aug 2022 | 10 |
Sep 2022 12 | Sep 2022 | 12 |
Apr 2023 11 | Apr 2023 | 11 |
May 2023 15 | May 2023 | 15 |
Jun 2023 12 | Jun 2023 | 12 |
Aug 2023 10 | Aug 2023 | 10 |
Nov 2023 7 | Nov 2023 | 7 |
Jul 2024 10 | Jul 2024 | 10 |
Aug 2024 10 | Aug 2024 | 10 |
Oct 2024 10 | Oct 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GLG (Gerson Lehrman Group) NPS by Gender
Male customers rated GLG (Gerson Lehrman Group)'s NPS 19 points higher than Female customers.
Male
39
GLG (Gerson Lehrman Group)'s NPS was rated 39 by Male customers on Comparably.
62%
Promoters
15%
Passives
23%
Detractors
Female
20
GLG (Gerson Lehrman Group)'s NPS was rated 20 by Female customers on Comparably.
30%
Promoters
60%
Passives
10%
Detractors
GLG (Gerson Lehrman Group) NPS by Ethnicity
GLG (Gerson Lehrman Group)'s NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Asian or Pacific Islander 55 | Asian or Pacific Islander | 55 |
GLG (Gerson Lehrman Group) NPS by Age
GLG (Gerson Lehrman Group)'s NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
GLG (Gerson Lehrman Group) NPS by Usage
GLG (Gerson Lehrman Group)'s NPS was rated the highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
Over 10 Years 33 | Over 10 Years | 33 |
GLG (Gerson Lehrman Group) Customer Reviews
Out of the 3 GLG (Gerson Lehrman Group) customer reviews 2 were positive and 1 was constructive. GLG (Gerson Lehrman Group) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
GLG (Gerson Lehrman Group) Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of GLG (Gerson Lehrman Group) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GLG (Gerson Lehrman Group) Customer Loyalty Score by Gender
Male customers rated GLG (Gerson Lehrman Group)'s Customer Loyalty score 26% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GLG (Gerson Lehrman Group).
Male
86%
Yes
Female
60%
Yes
GLG (Gerson Lehrman Group) Customer Loyalty Score by Ethnicity
GLG (Gerson Lehrman Group)'s Customer Loyalty score was rated 84% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GLG (Gerson Lehrman Group).
84
out of 100
Asian or Pacific Islander
GLG (Gerson Lehrman Group) Customer Loyalty Score by Age
GLG (Gerson Lehrman Group)'s Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GLG (Gerson Lehrman Group).
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
36-40 55% | 36-40 | 55% |
46-50 78% | 46-50 | 78% |
GLG (Gerson Lehrman Group) Customer Loyalty Score by Usage
GLG (Gerson Lehrman Group)'s Customer Loyalty score was rated the highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GLG (Gerson Lehrman Group) Customer Loyalty Score by Industry
GLG (Gerson Lehrman Group)'s Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
GLG (Gerson Lehrman Group) Product Quality
4/5
GLG (Gerson Lehrman Group) has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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GLG (Gerson Lehrman Group) Product Information
GLG (Gerson Lehrman Group)’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GLG (Gerson Lehrman Group)'s product the highest. Reviewers from the Accounting industry rated GLG (Gerson Lehrman Group) the lowest at 3.9.
- Website
- https://glg.it/
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into GLG (Gerson Lehrman Group) Product Quality
GLG (Gerson Lehrman Group)'s Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.
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Ranked GLG (Gerson Lehrman Group) Product Quality the Highest
Ranked GLG (Gerson Lehrman Group) Product Quality the Lowest
GLG (Gerson Lehrman Group) Product Quality Score by Gender
Male customers rated GLG (Gerson Lehrman Group)'s Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GLG (Gerson Lehrman Group).
Male
4.4/5
Female
3.8/5
GLG (Gerson Lehrman Group) Product Quality Score by Ethnicity
GLG (Gerson Lehrman Group)'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GLG (Gerson Lehrman Group).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
GLG (Gerson Lehrman Group) Product Quality Score by Age
GLG (Gerson Lehrman Group)'s Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GLG (Gerson Lehrman Group).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.1 | 26-30 | 4.1 |
36-40 3.3 | 36-40 | 3.3 |
46-50 4.7 | 46-50 | 4.7 |
GLG (Gerson Lehrman Group) Product Quality Score by Usage
GLG (Gerson Lehrman Group)'s Product Quality score was rated the highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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GLG (Gerson Lehrman Group) Product Quality Score by Industry
GLG (Gerson Lehrman Group)'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
GLG (Gerson Lehrman Group) Pricing
GLG (Gerson Lehrman Group) ROI & Value For Money
3.8/5
GLG (Gerson Lehrman Group) has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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GLG (Gerson Lehrman Group) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from GLG (Gerson Lehrman Group).
Quick Insights into GLG (Gerson Lehrman Group) ROI
GLG (Gerson Lehrman Group)'s ROI score was rated highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.
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Ranked GLG (Gerson Lehrman Group) ROI the Highest
Ranked GLG (Gerson Lehrman Group) ROI the Lowest
GLG (Gerson Lehrman Group) ROI Score by Gender
Male customers rated GLG (Gerson Lehrman Group)'s ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GLG (Gerson Lehrman Group).
Male
4.2/5
Female
3.8/5
GLG (Gerson Lehrman Group) ROI Score by Ethnicity
GLG (Gerson Lehrman Group)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GLG (Gerson Lehrman Group).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
GLG (Gerson Lehrman Group) ROI Score by Age
GLG (Gerson Lehrman Group)'s ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GLG (Gerson Lehrman Group).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.6 | 26-30 | 3.6 |
36-40 3.9 | 36-40 | 3.9 |
46-50 4.1 | 46-50 | 4.1 |
GLG (Gerson Lehrman Group) ROI Score by Usage
GLG (Gerson Lehrman Group)'s ROI score was rated the highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GLG (Gerson Lehrman Group) ROI Score by Industry
GLG (Gerson Lehrman Group)'s ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
GLG (Gerson Lehrman Group) Customer Satisfaction (CSAT)
GLG (Gerson Lehrman Group) Customer Satisfaction (CSAT) Score
84 / 100
GLG (Gerson Lehrman Group) has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
42%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GLG (Gerson Lehrman Group) Customer Satisfaction
GLG (Gerson Lehrman Group)'s Customer Satisfaction score was rated highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 1 to 2 Years, and rated lowest by customers who have used GLG (Gerson Lehrman Group)'s products/services for Less than 1 Year.
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Ranked GLG (Gerson Lehrman Group) Customer Satisfaction the Highest
Ranked GLG (Gerson Lehrman Group) Customer Satisfaction the Lowest
GLG (Gerson Lehrman Group) Customer Satisfaction Score by Gender
Male customers rated GLG (Gerson Lehrman Group)'s Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GLG (Gerson Lehrman Group).
87 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
GLG (Gerson Lehrman Group) Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
GLG (Gerson Lehrman Group) Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GLG (Gerson Lehrman Group).
87 / 100
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
GLG (Gerson Lehrman Group) Customer Satisfaction Score by Age
GLG (Gerson Lehrman Group)'s Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GLG (Gerson Lehrman Group).
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 46-50 | 100% |
GLG (Gerson Lehrman Group) Customer Satisfaction Score by Usage
GLG (Gerson Lehrman Group)'s Customer Satisfaction score was rated the highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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GLG (Gerson Lehrman Group) Customer Satisfaction Score by Industry
GLG (Gerson Lehrman Group)'s Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}GLG (Gerson Lehrman Group) Customer Service
4/5
GLG (Gerson Lehrman Group) has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About GLG (Gerson Lehrman Group)'s Customer Service
Address
60 E 42nd St, 3rd Floor, New York City, NY 10165
Website
https://glg.it/
Phone Number
(212) 984-8500
GLG (Gerson Lehrman Group)'s Social Links
Quick Insights into GLG (Gerson Lehrman Group) Customer Service
GLG (Gerson Lehrman Group)'s Customer Service score was rated highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 2 to 5 Years, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked GLG (Gerson Lehrman Group) Customer Service score.
Ranked GLG (Gerson Lehrman Group) Customer Service the Highest
Ranked GLG (Gerson Lehrman Group) Customer Service the Lowest
GLG (Gerson Lehrman Group) Customer Service Score by Gender
Male customers rated GLG (Gerson Lehrman Group)'s Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GLG (Gerson Lehrman Group).
Male
4.3/5
Female
3.8/5
GLG (Gerson Lehrman Group) Customer Service Score by Ethnicity
GLG (Gerson Lehrman Group)'s Customer Service score was rated 4.3 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GLG (Gerson Lehrman Group).
0
20
40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
GLG (Gerson Lehrman Group) Customer Service Score by Age
GLG (Gerson Lehrman Group)'s Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GLG (Gerson Lehrman Group).
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.4 | 26-30 | 3.4 |
36-40 3.9 | 36-40 | 3.9 |
46-50 4.5 | 46-50 | 4.5 |
GLG (Gerson Lehrman Group) Customer Service Score by Usage
GLG (Gerson Lehrman Group)'s Customer Service score was rated the highest by customers who have used GLG (Gerson Lehrman Group)'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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GLG (Gerson Lehrman Group) Customer Service Score by Industry
GLG (Gerson Lehrman Group)'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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GLG (Gerson Lehrman Group) as an Employer
3.9/5
GLG (Gerson Lehrman Group) has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
GLG (Gerson Lehrman Group) scored a 9 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of GLG (Gerson Lehrman Group) would recommend the brand to a friend. ENPS measures how likely GLG (Gerson Lehrman Group) employees would recommend working at GLG (Gerson Lehrman Group) to a friend.
Net Promoter Score
9
NPS Score
| 40% | Promoters |
|---|---|
| 29% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 45% | Promoters |
|---|---|
| 22% | Passive |
| 33% | Detractors |
