6
NPS
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Ranked
#89
Business and Consumer Services Brands
Brand Page
WeWork
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WeWork is ranked #89 in Business and Consumer Services Brands
WeWork is ranked #89 in Business and Consumer Services Brands
About WeWork's Brand
WeWork’s brand is ranked #541 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of WeWork. When compared to other organizations within the Business and Consumer Services industry, WeWork is ranked #89. Among its major competitors, WeWork is ranked in 2nd place for NPS while CBRE is 1st, and Regus is 3rd. Overall, WeWork has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
WeWork CMO
WeWork Ranking
- #541 in Global Best Brands
- #89 in Business and Consumer Services
- #2 / 4 of its competitors
WeWork NPS
WeWork's Net Promoter Score (NPS) is a 6 with 41% Promoters, 24% Passives, and 35% Detractors. Net Promoter Score tracks whether WeWork's customers would recommend using the product based on a scale of -100 to 100.
WeWork Overall NPS
| 41% | Promoters |
|---|---|
| 24% | Passives |
| 35% | Detractors |
WeWork NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 5 | Sep 2024 | 5 |
Oct 2024 6 | Oct 2024 | 6 |
Dec 2024 6 | Dec 2024 | 6 |
Jan 2025 5 | Jan 2025 | 5 |
Feb 2025 5 | Feb 2025 | 5 |
Mar 2025 5 | Mar 2025 | 5 |
Apr 2025 5 | Apr 2025 | 5 |
May 2025 5 | May 2025 | 5 |
Jul 2025 6 | Jul 2025 | 6 |
Nov 2025 6 | Nov 2025 | 6 |
Dec 2025 6 | Dec 2025 | 6 |
Jan 2026 6 | Jan 2026 | 6 |
How Other Brands Compare
WeWork is ranked second for NPS among its competitors. CBRE and Regus come in first and third, with RocketSpace coming in at #4.
WeWork |  CBRE |  RocketSpace |  Regus | |
| Global Ranking | #541 | #267 | #- | #- |
| NPS | 6 | 17 | - | -81 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $24.40B | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WeWork NPS by Gender
Male customers rated WeWork's NPS 9 points higher than Female customers.
Male
5
WeWork's NPS was rated 5 by Male customers on Comparably.
43%
Promoters
19%
Passives
38%
Detractors
Female
-4
WeWork's NPS was rated -4 by Female customers on Comparably.
33%
Promoters
30%
Passives
37%
Detractors
WeWork NPS by Ethnicity
WeWork's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -5 | Caucasian | -5 |
Hispanic or Latino 39 | Hispanic or Latino | 39 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -11 | Asian or Pacific Islander | -11 |
Native American 0 | Native American | 0 |
Other -45 | Other | -45 |
WeWork NPS by Age
WeWork's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
WeWork NPS by Usage
WeWork's NPS was rated the highest by customers who have used WeWork's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 4 | Less than 1 Year | 4 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -7 | 2 to 5 Years | -7 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
WeWork NPS vs. Competitors
Compared to its competitors, WeWork's NPS is rated right above RocketSpace, and is preceded by CBRE.
| COMPANY | NPS Score | |
|---|---|---|
| CBRE | 17 |
| WeWork | 6 |
| RocketSpace | N/A |
| Regus | -81 |
 | Servcorp | -100 |
WeWork Customer Reviews
Out of the 11 WeWork customer reviews 8 were positive and 3 were constructive. WeWork customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
WeWork Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of WeWork users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WeWork Customer Loyalty Score by Gender
Male customers rated WeWork's Customer Loyalty score 4% higher than Female customers.
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Male
66%
Yes
Female
62%
Yes
WeWork Customer Loyalty Score by Ethnicity
WeWork's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WeWork.
75
out of 100
Caucasian
78
out of 100
Hispanic or Latino
82
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
40
out of 100
Native American
60
out of 100
Other
WeWork Customer Loyalty Score by Age
WeWork's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 63% | 18-25 | 63% |
26-30 62% | 26-30 | 62% |
31-35 72% | 31-35 | 72% |
36-40 60% | 36-40 | 60% |
41-45 19% | 41-45 | 19% |
46-50 74% | 46-50 | 74% |
51-55 100% | 51-55 | 100% |
WeWork Customer Loyalty Score by Usage
WeWork's Customer Loyalty score was rated the highest by customers who have used WeWork's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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WeWork Customer Loyalty Score by Industry
WeWork's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.
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WeWork Customer Loyalty vs. Competitors
Compared to its competitors, WeWork's Customer Loyalty score is rated right above Regus, and is preceded by CBRE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CBRE | 72% |
| WeWork | 66% |
| Regus | 64% |
| Servcorp | N/A |
| RocketSpace | N/A |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, WeWork's Customer Loyalty score is rated right below Accenture.
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WeWork Product Quality
3.6/5
WeWork has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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WeWork Product Information
WeWork’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated WeWork's product the highest. Reviewers from the Architecture and Planning industry rated WeWork the lowest at 1.5.
- Website
- http://www.wework.com
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into WeWork Product Quality
WeWork's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Architecture and Planning industry.
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Ranked WeWork Product Quality the Highest
Ranked WeWork Product Quality the Lowest
WeWork Product Quality Score by Gender
Female customers rated WeWork's Product Quality score 0.3 stars higher than Male customers.
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Male
3.3/5
Female
3.6/5
WeWork Product Quality Score by Ethnicity
WeWork's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 2.6 | Native American | 2.6 |
Other 2.9 | Other | 2.9 |
WeWork Product Quality Score by Age
WeWork's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.9 | 36-40 | 3.9 |
41-45 2 | 41-45 | 2 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.5 | 51-55 | 3.5 |
WeWork Product Quality Score by Usage
WeWork's Product Quality score was rated the highest by customers who have used WeWork's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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WeWork Product Quality Score by Industry
WeWork's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Architecture and Planning industry customers.
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WeWork Product Quality vs. Competitors
Compared to its competitors, WeWork's Product Quality score is rated right above Servcorp, and is preceded by CBRE.
| COMPANY | Product Quality Score | |
|---|---|---|
| CBRE | 3.6/5 |
| WeWork | 3.6/5 |
| Servcorp | 2.5/5 |
| Regus | 1.5/5 |
| RocketSpace | N/A |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, WeWork's Product Quality score is rated right above FedEx, and is preceded by Accenture.
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WeWork Pricing
WeWork ROI & Value For Money
3.5/5
WeWork has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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WeWork Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from WeWork.
Quick Insights into WeWork ROI
WeWork's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Architecture and Planning industry.
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Ranked WeWork ROI the Highest
Ranked WeWork ROI the Lowest
WeWork ROI Score by Gender
Female customers rated WeWork's ROI score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
WeWork ROI Score by Ethnicity
WeWork's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 3.3 | Native American | 3.3 |
Other 3 | Other | 3 |
WeWork ROI Score by Age
WeWork's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4 | 36-40 | 4 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.9 | 46-50 | 1.9 |
51-55 3.5 | 51-55 | 3.5 |
WeWork ROI Score by Usage
WeWork's ROI score was rated the highest by customers who have used WeWork's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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WeWork ROI Score by Industry
WeWork's ROI score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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WeWork Pricing vs. Competitors
Compared to its competitors, WeWork's ROI score is rated right above Regus, and is preceded by CBRE.
| COMPANY | Pricing Score | |
|---|---|---|
| CBRE | 3.5/5 |
| WeWork | 3.5/5 |
| Regus | 1.5/5 |
| Servcorp | N/A |
| RocketSpace | N/A |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, WeWork's ROI score is rated right above FedEx, and is preceded by Accenture.
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WeWork Customer Satisfaction (CSAT)
WeWork Customer Satisfaction (CSAT) Score
70 / 100
WeWork has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
38%
Satisfied
32%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WeWork Customer Satisfaction
WeWork's Customer Satisfaction score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Architecture and Planning industry.
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Ranked WeWork Customer Satisfaction the Highest
Ranked WeWork Customer Satisfaction the Lowest
WeWork Customer Satisfaction Score by Gender
Female customers rated WeWork's Customer Satisfaction score 12 points higher than Male customers.
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61 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 6% | |
Very Dissatisfied | 21% |
73 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
WeWork Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WeWork's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
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57 / 100
Very Satisfied
38%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
31%
CSAT according to Hispanic or Latino
WeWork's Customer Satisfaction (CSAT) score was rated 92% according to Hispanic or Latino users and customers.
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92 / 100
Very Satisfied
50%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
0%
CSAT according to African American/Black
WeWork's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
WeWork's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
44%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
19%
CSAT according to Native American
WeWork's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
WeWork's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
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72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
WeWork Customer Satisfaction Score by Age
WeWork's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 58% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 86% | |||||||||||||||
| 41-45 | 26% | |||||||||||||||
| 46-50 | 51% | |||||||||||||||
| 51-55 | 67% |
WeWork Customer Satisfaction Score by Usage
WeWork's Customer Satisfaction score was rated the highest by customers who have used WeWork's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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WeWork Customer Satisfaction Score by Industry
WeWork's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Architecture and Planning industry customers.
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{
"title": "WeWork Customer Satisfaction Score by Industry",
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}WeWork Customer Satisfaction vs. Competitors
Compared to its competitors, WeWork's Customer Satisfaction score is rated right above CBRE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WeWork | 70% |
| CBRE | 67% |
| Regus | 12% |
| Servcorp | 0% |
| RocketSpace | 0% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, WeWork's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.
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WeWork Customer Service
3.6/5
WeWork has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About WeWork's Customer Service
Address
115 W 18th St, New York City, NY 10011
Website
http://www.wework.com
Phone Number
(855) 593-9675
WeWork's Social Links
Quick Insights into WeWork Customer Service
WeWork's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Architecture and Planning industry.
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Ranked WeWork Customer Service the Highest
Ranked WeWork Customer Service the Lowest
WeWork Customer Service Score by Gender
Female customers rated WeWork's Customer Service score 0.3 stars higher than Male customers.
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Male
3.3/5
Female
3.6/5
WeWork Customer Service Score by Ethnicity
WeWork's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 3.5 | Native American | 3.5 |
Other 3.1 | Other | 3.1 |
WeWork Customer Service Score by Age
WeWork's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.1 | 36-40 | 4.1 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.8 | 46-50 | 1.8 |
51-55 3.3 | 51-55 | 3.3 |
WeWork Customer Service Score by Usage
WeWork's Customer Service score was rated the highest by customers who have used WeWork's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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WeWork Customer Service Score by Industry
WeWork's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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WeWork Customer Service vs. Competitors
Compared to its competitors, WeWork's Customer Service score is rated right above Regus, and is preceded by CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| CBRE | 3.7/5 |
| WeWork | 3.6/5 |
| Regus | 1.5/5 |
| Servcorp | N/A |
| RocketSpace | N/A |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, WeWork's Customer Service score is rated right above FedEx, and is preceded by Accenture.
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WeWork as an Employer
3.7/5
WeWork has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
WeWork scored a 6 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of WeWork would recommend the brand to a friend. ENPS measures how likely WeWork employees would recommend working at WeWork to a friend.
Net Promoter Score
6
NPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 38% | Promoters |
|---|---|
| 29% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
WeWork is ranked #541 in the Global Top 100 Brands. It ranks just behind BAE Systems and just ahead of Rapid7.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
539 |  | Skullcandy |  | Consumer Goods | |
540 |  | BAE Systems |  | Tom Arseneault | Automotive and Transportation |
541 | | WeWork | | Sandeep Mathrani | Business and Consumer Services |
542 |  | Rapid7 |  | Corey Thomas | Tech |
543 |  | Pure Storage |  | Charlie Giancarlo | Tech |
544 |  | Chegg |  | Nathan Schultz | Tech |
545 |  | Moody's Analytics |  | Mark Almeida | Banking and Financial Services |
Business and Consumer Services Ranking Snapshot
WeWork is ranked #89 in the Business and Consumer Services Industry. It ranks just behind Sprinklr and just ahead of Rapid7.
| RANK | COMPANY | Location | |
|---|---|---|---|
87 |  | Amdocs | Saint Louis, MO |
88 |  | Sprinklr | New York City, NY |
89 | | WeWork | New York City, NY |
90 | | Rapid7 | Boston, MA |
91 |  | Korn Ferry | Los Angeles, CA |
92 |  | AppDynamics | San Francisco, CA |
93 |  | Toptal |
