-100
NPS
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Servcorp
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About Servcorp's Brand
Servcorp USA provides executive suites and virtual offices to businesses. Among its major competitors, Servcorp is ranked in 4th place for NPS while WeWork Labs is 1st, and WeWork is 2nd.
Brand at a Glance
2.5/5
Product Quality
Servcorp Ranking
- #4 / 4 of its competitors
Servcorp NPS
Servcorp's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Servcorp's customers would recommend using the product based on a scale of -100 to 100.
Servcorp Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Servcorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Servcorp is ranked #4 for NPS among its competitors. WeWork Labs and WeWork come in first and second, with Regus coming in at third.
Servcorp |  WeWork |  WeWork Labs |  Regus | |
| Global Ranking | #- | #541 | #- | #- |
| NPS | -100 | 6 | 100 | -81 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Servcorp NPS vs. Competitors
Compared to its competitors, Servcorp's NPS is rated right below Regus.
| COMPANY | NPS Score | |
|---|---|---|
| WeWork Labs | 100 |
| WeWork | 6 |
| Regus | -81 |
| Servcorp | -100 |
Servcorp Product Quality
2.5/5
Servcorp has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Servcorp Product Information
Servcorp’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.servcorp.co.in
- Company Size
- 201-500 Employees
Industry
Tech
Real Estate
Servcorp Product Quality vs. Competitors
Compared to its competitors, Servcorp's Product Quality score is rated right above Regus, and is preceded by WeWork.
| COMPANY | Product Quality Score | |
|---|---|---|
| WeWork Labs | 5/5 |
| WeWork | 3.6/5 |
| Servcorp | 2.5/5 |
| Regus | 1.5/5 |
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VS
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Servcorp Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Servcorp Customer Satisfaction vs. Competitors
Compared to its competitors, Servcorp's Customer Satisfaction score is rated right below WeWork Labs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WeWork | 70% |
| Regus | 12% |
| WeWork Labs | 0% |
| Servcorp | 0% |
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Consumer vs. Employees
Servcorp scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Servcorp would recommend the brand to a friend. ENPS measures how likely Servcorp employees would recommend working at Servcorp to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
