100
NPS
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Brand Page
WeWork Labs
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About WeWork Labs' Brand
The best home for early stage tech startups all over the world.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
WeWork Labs NPS
WeWork Labs's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WeWork Labs's customers would recommend using the product based on a scale of -100 to 100.
WeWork Labs Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WeWork Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WeWork Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WeWork Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WeWork Labs Product Quality
5/5
WeWork Labs has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WeWork Labs' overall Product Quality score rated by its users and customers.
WeWork Labs Product Information
WeWork Labs’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.wework.com/labs
WeWork Labs Pricing
WeWork Labs ROI & Value For Money
5/5
WeWork Labs has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WeWork Labs' overall ROI score rated by its users and customers.
WeWork Labs Customer Service
5/5
WeWork Labs has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WeWork Labs' overall Customer Service score rated by its users and customers.
About WeWork Labs's Customer Service
Website
https://www.wework.com/labs
Consumer vs. Employees
WeWork Labs scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of WeWork Labs would recommend the brand to a friend. ENPS measures how likely WeWork Labs employees would recommend working at WeWork Labs to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
