-81
NPS
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Regus
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About Regus' Brand
Regus is the largest flexible workspace provider in the world. It is our mission to help millions of people have a great day at work – every day. Among its major competitors, Regus is ranked in 2nd place for NPS while WeWork is 1st, and Servcorp is 3rd.
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Regus Ranking
- #2 / 4 of its competitors
Regus NPS
Regus's Net Promoter Score (NPS) is a -81 with 7% Promoters, 5% Passives, and 88% Detractors. Net Promoter Score tracks whether Regus's customers would recommend using the product based on a scale of -100 to 100.
Regus Overall NPS
| 7% | Promoters |
|---|---|
| 5% | Passives |
| 88% | Detractors |
Regus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -81 | Feb 2025 | -81 |
Mar 2025 -81 | Mar 2025 | -81 |
Apr 2025 -81 | Apr 2025 | -81 |
May 2025 -81 | May 2025 | -81 |
Jun 2025 -81 | Jun 2025 | -81 |
Jul 2025 -81 | Jul 2025 | -81 |
Aug 2025 -81 | Aug 2025 | -81 |
Sep 2025 -81 | Sep 2025 | -81 |
Oct 2025 -81 | Oct 2025 | -81 |
Nov 2025 -81 | Nov 2025 | -81 |
Dec 2025 -81 | Dec 2025 | -81 |
Jan 2026 -81 | Jan 2026 | -81 |
How Other Brands Compare
Regus is ranked second for NPS among its competitors. WeWork and Servcorp come in first and third, with The Business Corners coming in at #4.
Regus |  WeWork |  Servcorp |  The Business Corners | |
| Global Ranking | #- | #541 | #- | #- |
| NPS | -81 | 6 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Regus NPS by Gender
Male customers rated Regus's NPS 6 points higher than Female customers.
Male
-84
Regus's NPS was rated -84 by Male customers on Comparably.
7%
Promoters
2%
Passives
91%
Detractors
Female
-90
Regus's NPS was rated -90 by Female customers on Comparably.
3%
Promoters
4%
Passives
93%
Detractors
Regus NPS by Ethnicity
Regus's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
Hispanic or Latino -84 | Hispanic or Latino | -84 |
African American/Black -73 | African American/Black | -73 |
Asian or Pacific Islander -88 | Asian or Pacific Islander | -88 |
Other -85 | Other | -85 |
Regus NPS by Age
Regus's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Regus NPS by Usage
Regus's NPS was rated the highest by customers who have used Regus's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -92 | 1 to 2 Years | -92 |
2 to 5 Years -85 | 2 to 5 Years | -85 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -86 | Over 10 Years | -86 |
Regus Customer Reviews
Out of the 80 Regus customer reviews 10 were positive and 70 were constructive. Regus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Regus Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Regus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Regus Customer Loyalty Score by Gender
Male customers rated Regus's Customer Loyalty score 3% higher than Female customers.
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Male
67%
Yes
Female
64%
Yes
Regus Customer Loyalty Score by Ethnicity
Regus's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Regus.
61
out of 100
Caucasian
85
out of 100
Hispanic or Latino
67
out of 100
African American/Black
65
out of 100
Asian or Pacific Islander
67
out of 100
Other
Regus Customer Loyalty Score by Age
Regus's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
26-30 79% | 26-30 | 79% |
31-35 66% | 31-35 | 66% |
36-40 71% | 36-40 | 71% |
41-45 59% | 41-45 | 59% |
46-50 58% | 46-50 | 58% |
51-55 69% | 51-55 | 69% |
56-60 70% | 56-60 | 70% |
61-65 63% | 61-65 | 63% |
66+ 57% | 66+ | 57% |
Regus Customer Loyalty Score by Usage
Regus's Customer Loyalty score was rated the highest by customers who have used Regus's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Regus Customer Loyalty Score by Industry
Regus's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Regus Customer Loyalty vs. Competitors
Compared to its competitors, Regus's Customer Loyalty score is rated right above Servcorp, and is preceded by WeWork.
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Regus Product Quality
1.5/5
Regus has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Regus Product Information
Regus’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Regus's product the highest. Reviewers from the Tech industry rated Regus the lowest at 1.5.
- Website
- http://www.regus.com
- Company Size
- 1,001-5,000 Employees
Industry
Commercial Real Estate
Real Estate
Quick Insights into Regus Product Quality
Regus's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Regus Product Quality the Highest
Ranked Regus Product Quality the Lowest
Regus Product Quality Score by Gender
Regus's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Regus Product Quality Score by Ethnicity
Regus's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Regus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Regus Product Quality Score by Age
Regus's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2.1 | 26-30 | 2.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Regus Product Quality Score by Usage
Regus's Product Quality score was rated 1.5 stars by customers who have used Regus's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Regus Product Quality Score by Industry
Regus's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.
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Regus Product Quality vs. Competitors
Compared to its competitors, Regus's Product Quality score is rated right below Servcorp.
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Regus Pricing
Regus ROI & Value For Money
1.5/5
Regus has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Regus Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Accounting industry think that they had the lowest ROI from Regus.
Quick Insights into Regus ROI
Regus's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Regus ROI the Highest
Ranked Regus ROI the Lowest
Regus ROI Score by Gender
Regus's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Regus.
Male
1.5/5
Female
1.5/5
Regus ROI Score by Ethnicity
Regus's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Regus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Regus ROI Score by Age
Regus's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Regus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Regus ROI Score by Usage
Regus's ROI score was rated 1.5 stars by customers who have used Regus's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Regus ROI Score by Industry
Regus's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.
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Regus Pricing vs. Competitors
Compared to its competitors, Regus's ROI score is rated right above Servcorp, and is preceded by WeWork.
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Regus Customer Satisfaction (CSAT)
Regus Customer Satisfaction (CSAT) Score
12 / 100
Regus has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Regus Customer Satisfaction
Regus's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.
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Ranked Regus Customer Satisfaction the Highest
Ranked Regus Customer Satisfaction the Lowest
Regus Customer Satisfaction Score by Gender
Female customers rated Regus's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Regus.
8 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 10% | |
Very Dissatisfied | 78% |
9 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 12% | |
Very Dissatisfied | 75% |
Regus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Regus' Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
4%
Satisfied
5%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
80%
CSAT according to Hispanic or Latino
Regus' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to African American/Black
Regus' Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
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14 / 100
Very Satisfied
6%
Satisfied
8%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
15%
Very Dissatisfied
62%
CSAT according to Asian or Pacific Islander
Regus' Customer Satisfaction (CSAT) score was rated 8% according to Asian or Pacific Islander users and customers.
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8 / 100
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
67%
CSAT according to Other
Regus' Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Regus.
8 / 100
Very Satisfied
5%
Satisfied
3%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
13%
Very Dissatisfied
78%
Regus Customer Satisfaction Score by Age
Regus's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Regus.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 20% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 10% | |||||||||||||||
| 36-40 | 3% | |||||||||||||||
| 41-45 | 8% | |||||||||||||||
| 46-50 | 4% | |||||||||||||||
| 51-55 | 8% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 6% |
Regus Customer Satisfaction Score by Usage
Regus's Customer Satisfaction score was rated the highest by customers who have used Regus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Regus Customer Satisfaction Score by Industry
Regus's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Professional Services industry customers.
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{
"title": "Regus Customer Satisfaction Score by Industry",
"text": "Regus's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Regus's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Accounting",
"groupId": 495,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Regus's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Regus's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Commercial Real Estate",
"groupId": 508,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Commercial Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Regus's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Consulting",
"groupId": 511,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Regus's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Regus's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Regus's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Luxury Goods and Jewelry",
"groupId": 532,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Luxury Goods and Jewelry customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Regus's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Regus's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regus's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Regus's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
}
]
}Regus Customer Satisfaction vs. Competitors
Compared to its competitors, Regus's Customer Satisfaction score is rated right above Servcorp, and is preceded by WeWork.
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Regus Customer Service
1.5/5
Regus has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Regus's Customer Service
Address
15305 Dallas Pkwy, Addison, TX 75001
Website
http://www.regus.com
Phone Number
972-361-8100
Regus's Social Links
Quick Insights into Regus Customer Service
Regus's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Regus' Customer Service score.
Ranked Regus Customer Service the Highest
Ranked Regus Customer Service the Lowest
Regus Customer Service Score by Gender
Regus's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Regus.
Male
1.5/5
Female
1.5/5
Regus Customer Service Score by Ethnicity
Regus's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Regus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Regus Customer Service Score by Age
Regus's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Regus Customer Service Score by Usage
Regus's Customer Service score was rated 1.5 stars by customers who have used Regus's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Regus Customer Service Score by Industry
Regus's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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Regus Customer Service vs. Competitors
Compared to its competitors, Regus's Customer Service score is rated right above Servcorp, and is preceded by WeWork.
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VS
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Regus as an Employer
2.4/5
Regus has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Regus scored a -81 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Regus would recommend the brand to a friend. ENPS measures how likely Regus employees would recommend working at Regus to a friend.
Net Promoter Score
-81
NPS Score
| 7% | Promoters |
|---|---|
| 5% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 30% | Promoters |
|---|---|
| 12% | Passive |
| 58% | Detractors |
