49
NPS
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BCG & Co.
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About BCG & Co. Brand
BCG & Co. serves companies across industries, including manufacturing and distribution, construction and real estate. Among its major competitors, BCG & Co. is ranked in 2nd place for NPS while Accenture Technology Labs is 1st, and Deloitte (US) is 3rd.
Brand at a Glance
65%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
BCG & Co. Ranking
- #1 / 4 of its competitors
BCG & Co. NPS
BCG & Co.'s Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether BCG & Co.'s customers would recommend using the product based on a scale of -100 to 100.
BCG & Co. Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
BCG & Co. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2023 25 | Sep 2023 | 25 |
Jul 2024 40 | Jul 2024 | 40 |
Feb 2025 49 | Feb 2025 | 49 |
May 2025 57 | May 2025 | 57 |
Oct 2025 50 | Oct 2025 | 50 |
How Other Brands Compare
BCG & Co. is ranked first for NPS among its competitors. Deloitte (US) and PwC come in second and third, with McKinsey & Company coming in at #4.
BCG & Co. |  Deloitte (US) |  PwC |  McKinsey & Company | |
| Global Ranking | #- | #154 | #184 | #400 |
| NPS | 49 | 27 | 25 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $129.97M | $244.24M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCG & Co. NPS vs. Competitors
Compared to its competitors, BCG & Co.'s NPS is rated right above Deloitte (US), and is preceded by Accenture Technology Labs.
| COMPANY | NPS Score | |
|---|---|---|
 | Accenture Technology Labs | 50 |
| BCG & Co. | 49 |
| Deloitte (US) | 27 |
| PwC | 25 |
| McKinsey & Company | 20 |
 | Bain & Company | 15 |
BCG & Co. Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of BCG & Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BCG & Co. Customer Loyalty vs. Competitors
Compared to its competitors, BCG & Co.'s Customer Loyalty score is rated right below PwC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Accenture Technology Labs | 100% |
| Bain & Company | 76% |
| McKinsey & Company | 74% |
| Deloitte (US) | 72% |
| PwC | 68% |
| BCG & Co. | 65% |
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BCG & Co. Product Quality
4.2/5
BCG & Co. has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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BCG & Co. Product Information
BCG & Co.’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.bcgcompany.com/
Industry
Tech
Business Services
FinTech
BCG & Co. Product Quality vs. Competitors
Compared to its competitors, BCG & Co.'s Product Quality score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Accenture Technology Labs | 4.5/5 |
| Bain & Company | 4.3/5 |
| BCG & Co. | 4.2/5 |
| McKinsey & Company | 4/5 |
| Deloitte (US) | 3.9/5 |
| PwC | 3.8/5 |
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BCG & Co. Pricing
BCG & Co. ROI & Value For Money
3.7/5
BCG & Co. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BCG & Co. Pricing vs. Competitors
Compared to its competitors, BCG & Co.'s ROI score is rated right below PwC.
| COMPANY | Pricing Score | |
|---|---|---|
| Accenture Technology Labs | 4.5/5 |
| Deloitte (US) | 3.9/5 |
| Bain & Company | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| PwC | 3.7/5 |
| BCG & Co. | 3.7/5 |
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BCG & Co. Customer Satisfaction (CSAT)
BCG & Co. Customer Satisfaction (CSAT) Score
86 / 100
BCG & Co. has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BCG & Co. Customer Satisfaction vs. Competitors
Compared to its competitors, BCG & Co.'s Customer Satisfaction score is rated right above Bain & Company, and is preceded by Accenture Technology Labs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accenture Technology Labs | 100% |
| BCG & Co. | 86% |
| Bain & Company | 82% |
| McKinsey & Company | 78% |
| Deloitte (US) | 73% |
| PwC | 60% |
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BCG & Co. Customer Service
3.8/5
BCG & Co. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About BCG & Co.'s Customer Service
Address
1735 Merriman Road, Akron, OH 44313
Website
http://www.bcgcompany.com/
BCG & Co. Customer Service vs. Competitors
Compared to its competitors, BCG & Co.'s Customer Service score is rated right below McKinsey & Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accenture Technology Labs | 4.5/5 |
| Bain & Company | 4.1/5 |
| Deloitte (US) | 3.9/5 |
| PwC | 3.9/5 |
| McKinsey & Company | 3.9/5 |
| BCG & Co. | 3.8/5 |
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BCG & Co. as an Employer
4.2/5
BCG & Co. has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
BCG & Co. scored a 49 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of BCG & Co. would recommend the brand to a friend. ENPS measures how likely BCG & Co. employees would recommend working at BCG & Co. to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
