22
NPS
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New York Stock Exchange
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About New York Stock Exchange's Brand
Among its major competitors, New York Stock Exchange is ranked in 4th place for NPS while Chicago Stock Exchange is 1st, and London Stock Exchange Group is 2nd.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
New York Stock Exchange Ranking
- #4 / 4 of its competitors
New York Stock Exchange NPS
New York Stock Exchange's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether New York Stock Exchange's customers would recommend using the product based on a scale of -100 to 100.
New York Stock Exchange Overall NPS
| 53% | Promoters |
|---|---|
| 16% | Passives |
| 31% | Detractors |
New York Stock Exchange NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 21 | Jun 2024 | 21 |
Jul 2024 26 | Jul 2024 | 26 |
Aug 2024 24 | Aug 2024 | 24 |
Sep 2024 26 | Sep 2024 | 26 |
Oct 2024 26 | Oct 2024 | 26 |
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 27 | Jan 2025 | 27 |
Feb 2025 23 | Feb 2025 | 23 |
Mar 2025 23 | Mar 2025 | 23 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 22 | Aug 2025 | 22 |
How Other Brands Compare
New York Stock Exchange is ranked #4 for NPS among its competitors. Chicago Stock Exchange and London Stock Exchange Group come in first and second, with CME Group coming in at third.
New York Stock Exchange |  CME Group |  Chicago Stock Exchange |  London Stock Exchange Group | |
| Global Ranking | #- | #480 | #- | #- |
| NPS | 22 | 29 | 100 | 34 |
| Valuation Updated every 24 hours for public companies | - | $70.03B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York Stock Exchange NPS by Gender
New York Stock Exchange's NPS was rated 60 by Male customers on Comparably.
Male
60
New York Stock Exchange's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
N/A
New York Stock Exchange's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
New York Stock Exchange NPS vs. Competitors
Compared to its competitors, New York Stock Exchange's NPS is rated right below CME Group.
| COMPANY | NPS Score | |
|---|---|---|
| Chicago Stock Exchange | 100 |
| London Stock Exchange Group | 34 |
| CME Group | 29 |
| New York Stock Exchange | 22 |
New York Stock Exchange Customer Reviews
Out of the 3 New York Stock Exchange customer reviews 3 were positive and 0 were constructive. New York Stock Exchange customer reviews reflect that all customers have a favorable experience using the products/services of the company.
New York Stock Exchange Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of New York Stock Exchange users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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New York Stock Exchange Customer Loyalty Score by Gender
New York Stock Exchange's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
New York Stock Exchange Customer Loyalty vs. Competitors
Compared to its competitors, New York Stock Exchange's Customer Loyalty score is rated right above London Stock Exchange Group, and is preceded by CME Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CME Group | 87% |
| New York Stock Exchange | 73% |
| London Stock Exchange Group | 62% |
| Chicago Stock Exchange | 10% |
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New York Stock Exchange Product Quality
4/5
New York Stock Exchange has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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New York Stock Exchange Product Information
New York Stock Exchange’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.nyse.com/index
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Quick Insights into New York Stock Exchange Product Quality
New York Stock Exchange's Product Quality score was rated highest by Male customers.
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Ranked New York Stock Exchange Product Quality the Highest
New York Stock Exchange Product Quality Score by Gender
New York Stock Exchange's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
New York Stock Exchange Product Quality vs. Competitors
Compared to its competitors, New York Stock Exchange's Product Quality score is rated right above Chicago Stock Exchange, and is preceded by CME Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| CME Group | 4.1/5 |
| New York Stock Exchange | 4/5 |
| Chicago Stock Exchange | 4/5 |
| London Stock Exchange Group | 3.6/5 |
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New York Stock Exchange Pricing
New York Stock Exchange ROI & Value For Money
4/5
New York Stock Exchange has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into New York Stock Exchange ROI
New York Stock Exchange's ROI score was rated highest by Male customers.
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Ranked New York Stock Exchange ROI the Highest
New York Stock Exchange ROI Score by Gender
New York Stock Exchange's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
New York Stock Exchange Pricing vs. Competitors
Compared to its competitors, New York Stock Exchange's ROI score is rated right above CME Group, and is preceded by Chicago Stock Exchange.
| COMPANY | Pricing Score | |
|---|---|---|
| Chicago Stock Exchange | 5/5 |
| New York Stock Exchange | 4/5 |
| CME Group | 3.8/5 |
| London Stock Exchange Group | 3.6/5 |
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New York Stock Exchange Customer Satisfaction (CSAT)
New York Stock Exchange Customer Satisfaction (CSAT) Score
77 / 100
New York Stock Exchange has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
40%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New York Stock Exchange Customer Satisfaction vs. Competitors
Compared to its competitors, New York Stock Exchange's Customer Satisfaction score is rated right above CME Group, and is preceded by London Stock Exchange Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chicago Stock Exchange | 100% |
| London Stock Exchange Group | 80% |
| New York Stock Exchange | 77% |
| CME Group | 71% |
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New York Stock Exchange Customer Service
3.8/5
New York Stock Exchange has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About New York Stock Exchange's Customer Service
Website
https://www.nyse.com/index
Phone Number
(212) 656-5846
Quick Insights into New York Stock Exchange Customer Service
New York Stock Exchange's Customer Service score was rated highest by Male customers.
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Ranked New York Stock Exchange Customer Service the Highest
New York Stock Exchange Customer Service Score by Gender
New York Stock Exchange's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
New York Stock Exchange Customer Service vs. Competitors
Compared to its competitors, New York Stock Exchange's Customer Service score is rated right above London Stock Exchange Group, and is preceded by CME Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chicago Stock Exchange | 5/5 |
| CME Group | 4.1/5 |
| New York Stock Exchange | 3.8/5 |
| London Stock Exchange Group | 3.6/5 |
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New York Stock Exchange as an Employer
3.0/5
New York Stock Exchange has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of New York Stock Exchange
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
New York Stock Exchange scored a 22 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of New York Stock Exchange would recommend the brand to a friend. ENPS measures how likely New York Stock Exchange employees would recommend working at New York Stock Exchange to a friend.
Net Promoter Score
22
NPS Score
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 48% | Promoters |
|---|---|
| 14% | Passive |
| 38% | Detractors |
