34
NPS
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London Stock Exchange Group
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About London Stock Exchange Group's Brand
London Stock Exchange Group is a diversified international market infrastructure & capital markets business at the heart of the world's fina
Brand at a Glance
62%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
London Stock Exchange Group NPS
London Stock Exchange Group's Net Promoter Score (NPS) is a 34 with 62% Promoters, 10% Passives, and 28% Detractors. Net Promoter Score tracks whether London Stock Exchange Group's customers would recommend using the product based on a scale of -100 to 100.
London Stock Exchange Group Overall NPS
| 62% | Promoters |
|---|---|
| 10% | Passives |
| 28% | Detractors |
London Stock Exchange Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 36 | Aug 2022 | 36 |
Sep 2022 34 | Sep 2022 | 34 |
Oct 2022 27 | Oct 2022 | 27 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 19 | Jan 2023 | 19 |
Feb 2023 22 | Feb 2023 | 22 |
Aug 2023 29 | Aug 2023 | 29 |
Sep 2023 32 | Sep 2023 | 32 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 30 | Jan 2024 | 30 |
Apr 2024 31 | Apr 2024 | 31 |
Jan 2025 35 | Jan 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
London Stock Exchange Group NPS by Gender
London Stock Exchange Group's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
London Stock Exchange Group's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
0
London Stock Exchange Group's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
London Stock Exchange Group NPS by Ethnicity
London Stock Exchange Group's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
London Stock Exchange Group NPS by Age
London Stock Exchange Group's NPS was rated -25 points by customers ages 31-35 on Comparably.
London Stock Exchange Group NPS by Usage
London Stock Exchange Group's NPS was rated -25 points by customers who have used London Stock Exchange Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
London Stock Exchange Group Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of London Stock Exchange Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
London Stock Exchange Group Customer Loyalty Score by Gender
Male customers rated London Stock Exchange Group's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
London Stock Exchange Group Customer Loyalty Score by Ethnicity
London Stock Exchange Group's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of London Stock Exchange Group.
33
out of 100
Caucasian
London Stock Exchange Group Customer Loyalty Score by Age
London Stock Exchange Group's Customer Loyalty score was rated 33% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of London Stock Exchange Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 33% | 31-35 | 33% |
London Stock Exchange Group Customer Loyalty Score by Usage
London Stock Exchange Group's Customer Loyalty score was rated 55% by customers who have used London Stock Exchange Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
London Stock Exchange Group Product Quality
3.6/5
London Stock Exchange Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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London Stock Exchange Group Product Information
London Stock Exchange Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.lseg.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into London Stock Exchange Group Product Quality
London Stock Exchange Group's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked London Stock Exchange Group Product Quality the Highest
Ranked London Stock Exchange Group Product Quality the Lowest
London Stock Exchange Group Product Quality Score by Gender
Female customers rated London Stock Exchange Group's Product Quality score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
London Stock Exchange Group Product Quality Score by Ethnicity
London Stock Exchange Group's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of London Stock Exchange Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
London Stock Exchange Group Product Quality Score by Age
London Stock Exchange Group's Product Quality score was rated 3.2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of London Stock Exchange Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
London Stock Exchange Group Product Quality Score by Usage
London Stock Exchange Group's Product Quality score was rated 3.2 stars by customers who have used London Stock Exchange Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
London Stock Exchange Group Pricing
London Stock Exchange Group ROI & Value For Money
3.6/5
London Stock Exchange Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into London Stock Exchange Group ROI
London Stock Exchange Group's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked London Stock Exchange Group ROI the Highest
Ranked London Stock Exchange Group ROI the Lowest
London Stock Exchange Group ROI Score by Gender
Male customers rated London Stock Exchange Group's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of London Stock Exchange Group.
Male
3.6/5
Female
3.1/5
London Stock Exchange Group ROI Score by Ethnicity
London Stock Exchange Group's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of London Stock Exchange Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
London Stock Exchange Group ROI Score by Age
London Stock Exchange Group's ROI score was rated 2.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of London Stock Exchange Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
London Stock Exchange Group ROI Score by Usage
London Stock Exchange Group's ROI score was rated 3.1 stars by customers who have used London Stock Exchange Group's products/services for Less than 1 Year.
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London Stock Exchange Group Customer Satisfaction (CSAT)
London Stock Exchange Group Customer Satisfaction (CSAT) Score
80 / 100
London Stock Exchange Group has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
44%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into London Stock Exchange Group Customer Satisfaction
London Stock Exchange Group's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked London Stock Exchange Group Customer Satisfaction the Highest
Ranked London Stock Exchange Group Customer Satisfaction the Lowest
London Stock Exchange Group Customer Satisfaction Score by Gender
Female customers rated London Stock Exchange Group's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of London Stock Exchange Group.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
London Stock Exchange Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
London Stock Exchange Group's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of London Stock Exchange Group.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
London Stock Exchange Group Customer Satisfaction Score by Age
London Stock Exchange Group's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of London Stock Exchange Group.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
London Stock Exchange Group Customer Satisfaction Score by Usage
London Stock Exchange Group's Customer Satisfaction score was rated 75 points by customers who have used London Stock Exchange Group's products/services for Less than 1 Year.
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London Stock Exchange Group Customer Service
3.6/5
London Stock Exchange Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About London Stock Exchange Group's Customer Service
Website
http://www.lseg.com/
Phone Number
44 20 7797 1000
Quick Insights into London Stock Exchange Group Customer Service
London Stock Exchange Group's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked London Stock Exchange Group Customer Service the Highest
Ranked London Stock Exchange Group Customer Service the Lowest
London Stock Exchange Group Customer Service Score by Gender
Male customers rated London Stock Exchange Group's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of London Stock Exchange Group.
Male
3.8/5
Female
3/5
London Stock Exchange Group Customer Service Score by Ethnicity
London Stock Exchange Group's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of London Stock Exchange Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
London Stock Exchange Group Customer Service Score by Age
London Stock Exchange Group's Customer Service score was rated 2.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of London Stock Exchange Group.
0
20
40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
London Stock Exchange Group Customer Service Score by Usage
London Stock Exchange Group's Customer Service score was rated 3.2 stars by customers who have used London Stock Exchange Group's products/services for Less than 1 Year.
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London Stock Exchange Group as an Employer
4.2/5
London Stock Exchange Group has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of London Stock Exchange Group
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
London Stock Exchange Group scored a 34 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of London Stock Exchange Group would recommend the brand to a friend. ENPS measures how likely London Stock Exchange Group employees would recommend working at London Stock Exchange Group to a friend.
Net Promoter Score
34
NPS Score
| 62% | Promoters |
|---|---|
| 10% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 42% | Promoters |
|---|---|
| 23% | Passive |
| 35% | Detractors |
