100
NPS
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Chicago Stock Exchange
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About Chicago Stock Exchange's Brand
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Chicago Stock Exchange NPS
Chicago Stock Exchange's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Chicago Stock Exchange's customers would recommend using the product based on a scale of -100 to 100.
Chicago Stock Exchange Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Chicago Stock Exchange NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chicago Stock Exchange Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Chicago Stock Exchange users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chicago Stock Exchange Product Quality
4/5
Chicago Stock Exchange has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Chicago Stock Exchange Product Information
Chicago Stock Exchange’s product quality score is a 4 out of 5 as rated by its users and customers.
Chicago Stock Exchange Pricing
Chicago Stock Exchange ROI & Value For Money
5/5
Chicago Stock Exchange has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Chicago Stock Exchange Customer Satisfaction (CSAT)
Chicago Stock Exchange Customer Satisfaction (CSAT) Score
100 / 100
Chicago Stock Exchange has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chicago Stock Exchange Customer Service
5/5
Chicago Stock Exchange has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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Consumer vs. Employees
Chicago Stock Exchange scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Chicago Stock Exchange would recommend the brand to a friend. ENPS measures how likely Chicago Stock Exchange employees would recommend working at Chicago Stock Exchange to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
