13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Tilly's is ranked #68 in Retail Brands
Tilly's is ranked #68 in Retail Brands
About Tilly's' Brand
Tilly's is a leading specialty retailer in the action sports industry selling clothing, shoes, and accessories. Tilly's’s brand is ranked #407 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Tilly's. When compared to other organizations within the Retail industry, Tilly's is ranked #68. Among its major competitors, Tilly's is ranked in 5th place for NPS while Vans is 1st, and Zumiez is 2nd.Their current market cap is $239.13M
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Tilly's Ranking
- #407 in Global Best Brands
- #68 in Retail
- #4 / 4 of its competitors
Tilly's NPS
Tilly's's Net Promoter Score (NPS) is a 13 with 48% Promoters, 17% Passives, and 35% Detractors. Net Promoter Score tracks whether Tilly's's customers would recommend using the product based on a scale of -100 to 100.
Tilly's Overall NPS
| 48% | Promoters |
|---|---|
| 17% | Passives |
| 35% | Detractors |
Tilly's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 14 | Apr 2024 | 14 |
May 2024 14 | May 2024 | 14 |
Jun 2024 14 | Jun 2024 | 14 |
Jul 2024 14 | Jul 2024 | 14 |
Aug 2024 13 | Aug 2024 | 13 |
Sep 2024 13 | Sep 2024 | 13 |
Nov 2024 11 | Nov 2024 | 11 |
Dec 2024 11 | Dec 2024 | 11 |
Mar 2025 12 | Mar 2025 | 12 |
May 2025 12 | May 2025 | 12 |
Jun 2025 12 | Jun 2025 | 12 |
Jul 2025 13 | Jul 2025 | 13 |
How Other Brands Compare
Tilly's is ranked #4 for NPS among its competitors. Vans and Zumiez come in first and second, with Zappos coming in at third. Among those competitors, it is the lowest valued company behind Vans.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tilly's NPS by Gender
Female customers rated Tilly's's NPS 19 points higher than Male customers.
Male
-11
Tilly's's NPS was rated -11 by Male customers on Comparably.
39%
Promoters
11%
Passives
50%
Detractors
Female
8
Tilly's's NPS was rated 8 by Female customers on Comparably.
46%
Promoters
16%
Passives
38%
Detractors
Tilly's NPS by Ethnicity
Tilly's's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -40 | Other | -40 |
Tilly's NPS by Age
Tilly's's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Tilly's NPS by Usage
Tilly's's NPS was rated the highest by customers who have used Tilly's's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 47 | 2 to 5 Years | 47 |
5 to 10 Years -39 | 5 to 10 Years | -39 |
Over 10 Years -56 | Over 10 Years | -56 |
Tilly's NPS vs Companies in Retail
In the Retail industry, Tilly's's NPS is rated right below Chipotle.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
 | Chipotle | 16 |
 | Tilly's | 13 |
Tilly's Customer Reviews
Out of the 18 Tilly's customer reviews 11 were positive and 7 were constructive. Tilly's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tilly's Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Tilly's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tilly's Customer Loyalty Score by Gender
Female customers rated Tilly's's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tilly's.
Male
70%
Yes
Female
80%
Yes
Tilly's Customer Loyalty Score by Ethnicity
Tilly's's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tilly's.
80
out of 100
Caucasian
66
out of 100
Hispanic or Latino
82
out of 100
Asian or Pacific Islander
73
out of 100
Other
Tilly's Customer Loyalty Score by Age
Tilly's's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tilly's.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
31-35 100% | 31-35 | 100% |
36-40 49% | 36-40 | 49% |
46-50 74% | 46-50 | 74% |
51-55 82% | 51-55 | 82% |
66+ 40% | 66+ | 40% |
Tilly's Customer Loyalty Score by Usage
Tilly's's Customer Loyalty score was rated the highest by customers who have used Tilly's's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tilly's Customer Loyalty Score by Industry
Tilly's's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tilly's Customer Loyalty vs. Competitors
Compared to its competitors, Tilly's's Customer Loyalty score is rated right above Pacsun, and is preceded by Zappos.
Unlock Tilly's Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Retail Brands
In the Retail industry, Tilly's's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Tilly's | 76% |
| Chipotle | 76% |
Unlock Tilly's Customer Loyalty vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's Customer Loyalty vs. Companies in Retail data and gain insights into your customers today.
Tilly's Product Quality
3.6/5
Tilly's has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Tilly's' overall Product Quality score rated by its users and customers.
Tilly's Product Information
Tilly's’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Tilly's's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Tilly's the lowest at 1.6.
- Company Size
- 5,001-10,000 Employees
Industry
Ecommerce and Marketplaces
Quick Insights into Tilly's Product Quality
Tilly's's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Tilly's' Product Quality.
Ranked Tilly's Product Quality the Highest
Ranked Tilly's Product Quality the Lowest
Tilly's Product Quality Score by Gender
Female customers rated Tilly's's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tilly's.
Male
2.8/5
Female
3.4/5
Tilly's Product Quality Score by Ethnicity
Tilly's's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tilly's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2 | Other | 2 |
Tilly's Product Quality Score by Age
Tilly's's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tilly's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.3 | 36-40 | 2.3 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2.3 | 51-55 | 2.3 |
66+ 2 | 66+ | 2 |
Tilly's Product Quality Score by Usage
Tilly's's Product Quality score was rated the highest by customers who have used Tilly's's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tilly's Product Quality Score by Industry
Tilly's's Product Quality score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tilly's Product Quality vs. Competitors
Compared to its competitors, Tilly's's Product Quality score is rated right above Pacsun, and is preceded by Tailored Brands.
Unlock Tilly's Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Retail Brands
In the Retail industry, Tilly's's Product Quality score is rated right below Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
| Tilly's | 3.6/5 |
Unlock Tilly's Product Quality vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's Product Quality vs. Companies in Retail data and gain insights into your customers today.
Tilly's Pricing
Tilly's ROI & Value For Money
3.3/5
Tilly's has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tilly's' overall ROI score rated by its users and customers.
Tilly's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Tilly's.
Quick Insights into Tilly's ROI
Tilly's's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers who have used Tilly's's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Tilly's' ROI score.
Ranked Tilly's ROI the Highest
Ranked Tilly's ROI the Lowest
Tilly's ROI Score by Gender
Female customers rated Tilly's's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tilly's.
Male
2.7/5
Female
3.1/5
Tilly's ROI Score by Ethnicity
Tilly's's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tilly's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2 | Other | 2 |
Tilly's ROI Score by Age
Tilly's's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tilly's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2 | 36-40 | 2 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2.3 | 51-55 | 2.3 |
66+ 2.8 | 66+ | 2.8 |
Tilly's ROI Score by Usage
Tilly's's ROI score was rated the highest by customers who have used Tilly's's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tilly's ROI Score by Industry
Tilly's's ROI score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tilly's Pricing vs. Competitors
Compared to its competitors, Tilly's's ROI score is rated right above Pacsun, and is preceded by Zumiez.
Unlock Tilly's ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Retail Brands
In the Retail industry, Tilly's's ROI score is rated right below Chipotle.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
| Tilly's | 3.3/5 |
Unlock Tilly's ROI vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's ROI vs. Companies in Retail data and gain insights into your customers today.
Tilly's Customer Satisfaction (CSAT)
Tilly's Customer Satisfaction (CSAT) Score
68 / 100
Tilly's has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
28%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tilly's Customer Satisfaction
Tilly's's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Tilly's' Customer Satisfaction.
Ranked Tilly's Customer Satisfaction the Highest
Ranked Tilly's Customer Satisfaction the Lowest
Tilly's Customer Satisfaction Score by Gender
Female customers rated Tilly's's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tilly's.
50 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 12% | |
Very Dissatisfied | 25% |
65 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 31% |
Tilly's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tilly's' Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tilly's.
61 / 100
Very Satisfied
39%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Tilly's' Customer Satisfaction (CSAT) score was rated 62% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tilly's.
62 / 100
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
19%
CSAT according to Asian or Pacific Islander
Tilly's' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tilly's.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Tilly's' Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tilly's.
22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
67%
Tilly's Customer Satisfaction Score by Age
Tilly's's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tilly's.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 85% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 46-50 | 57% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 66+ | 0% |
Tilly's Customer Satisfaction Score by Usage
Tilly's's Customer Satisfaction score was rated the highest by customers who have used Tilly's's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tilly's Customer Satisfaction Score by Industry
Tilly's's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Tilly's Customer Satisfaction Score by Industry",
"text": "Tilly's's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Tilly's's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Tilly's's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Tilly's's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Tilly's's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tilly's's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Tilly's's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Tilly's Customer Satisfaction vs. Competitors
Compared to its competitors, Tilly's's Customer Satisfaction score is rated right above Pacsun, and is preceded by Tailored Brands.
Unlock Tilly's Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Retail Brands
In the Retail industry, Tilly's's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Tilly's | 68% |
| Chipotle | 62% |
Unlock Tilly's Customer Satisfaction vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's Customer Satisfaction vs. Companies in Retail data and gain insights into your customers today.
Tilly's Customer Service
3.4/5
Tilly's has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tilly's' overall Customer Service score rated by its users and customers.
About Tilly's's Customer Service
Address
Irvine, CA 92618
Website
http://www.tillys.com/intl/default.aspx/?intl=1
Phone Number
+1 949-609-5599
Quick Insights into Tilly's Customer Service
Tilly's's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Tilly's' Customer Service score.
Ranked Tilly's Customer Service the Highest
Ranked Tilly's Customer Service the Lowest
Tilly's Customer Service Score by Gender
Female customers rated Tilly's's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tilly's.
Male
2.7/5
Female
3.3/5
Tilly's Customer Service Score by Ethnicity
Tilly's's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tilly's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.7 | Other | 1.7 |
Tilly's Customer Service Score by Age
Tilly's's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tilly's.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.3 | 36-40 | 2.3 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.3 | 51-55 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Tilly's Customer Service Score by Usage
Tilly's's Customer Service score was rated the highest by customers who have used Tilly's's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tilly's Customer Service Score by Industry
Tilly's's Customer Service score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tilly's Customer Service vs. Competitors
Compared to its competitors, Tilly's's Customer Service score is rated right above Pacsun, and is preceded by Next.
Unlock Tilly's Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Retail Brands
In the Retail industry, Tilly's's Customer Service score is rated right below Chipotle.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
| Tilly's | 3.4/5 |
Unlock Tilly's Customer Service vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Tilly's Customer Service vs. Companies in Retail data and gain insights into your customers today.
Tilly's as an Employer
2.9/5
Tilly's has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Tilly's scored a 13 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Tilly's would recommend the brand to a friend. ENPS measures how likely Tilly's employees would recommend working at Tilly's to a friend.
Net Promoter Score
13
NPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
Global Ranking Snapshot
Tilly's is ranked #407 in the Global Top 100 Brands. It ranks just behind Motorola and just ahead of AutoZone.
Retail Ranking Snapshot
Tilly's is ranked #68 in the Retail Industry. It ranks just behind Casper and just ahead of AutoZone.
