18
NPS
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Tailored Brands
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About Tailored Brands' Brand
Among its major competitors, Tailored Brands is ranked in 4th place for NPS while Destination Maternity is 1st, and Destination XL Group is 2nd.Their current market cap is $14.82M
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Tailored Brands Ranking
- #2 / 4 of its competitors
Tailored Brands NPS
Tailored Brands's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether Tailored Brands's customers would recommend using the product based on a scale of -100 to 100.
Tailored Brands Overall NPS
| 50% | Promoters |
|---|---|
| 18% | Passives |
| 32% | Detractors |
Tailored Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 46 | Mar 2023 | 46 |
May 2023 41 | May 2023 | 41 |
Aug 2023 40 | Aug 2023 | 40 |
Sep 2023 38 | Sep 2023 | 38 |
Oct 2023 37 | Oct 2023 | 37 |
Jan 2024 40 | Jan 2024 | 40 |
Feb 2024 34 | Feb 2024 | 34 |
Jun 2024 30 | Jun 2024 | 30 |
Jul 2024 25 | Jul 2024 | 25 |
Nov 2024 29 | Nov 2024 | 29 |
Apr 2025 24 | Apr 2025 | 24 |
May 2025 19 | May 2025 | 19 |
How Other Brands Compare
Tailored Brands is ranked second for NPS among its competitors. H&M and Tilly's come in first and third, with Macy's coming in at #4. Among those competitors, it is the lowest valued company behind H&M.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tailored Brands NPS by Gender
Tailored Brands's NPS was rated 60 by Male customers on Comparably.
Male
60
Tailored Brands's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
N/A
Tailored Brands's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tailored Brands NPS by Ethnicity
Tailored Brands's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Tailored Brands NPS by Usage
Tailored Brands's NPS was rated -34 points by customers who have used Tailored Brands's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Tailored Brands NPS vs. Competitors
Compared to its competitors, Tailored Brands's NPS is rated right above Tilly's, and is preceded by H&M.
| COMPANY | NPS Score | |
|---|---|---|
 | Destination Maternity | 100 |
 | Destination XL Group | 60 |
 | H&M | 19 |
| Tailored Brands | 18 |
 | Tilly's | 13 |
 | Pacsun | 12 |
 | Ross Stores | 8 |
 | The Astor | N/A |
 | Moss Bros | N/A |
 | Macy's | -11 |
Tailored Brands Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Tailored Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tailored Brands Customer Loyalty Score by Gender
Tailored Brands's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Tailored Brands Customer Loyalty Score by Ethnicity
Tailored Brands's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Tailored Brands Customer Loyalty Score by Usage
Tailored Brands's Customer Loyalty score was rated 40% by customers who have used Tailored Brands's products/services for Over 10 Years.
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Tailored Brands Customer Loyalty Score by Industry
Tailored Brands's Customer Loyalty score was rated 70% by Accounting industry customers.
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Tailored Brands Customer Loyalty vs. Competitors
Compared to its competitors, Tailored Brands's Customer Loyalty score is rated right above Ross Stores, and is preceded by Destination Maternity.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Destination Maternity | 100% |
| Tailored Brands | 81% |
| Ross Stores | 79% |
| H&M | 77% |
| Macy's | 77% |
| Tilly's | 76% |
| Pacsun | 76% |
| Destination XL Group | 68% |
| The Astor | N/A |
| Moss Bros | N/A |
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Tailored Brands Product Quality
3.9/5
Tailored Brands has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Tailored Brands Product Information
Tailored Brands’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Tailored Brands's product the highest.
- Company Size
- 10,000+ Employees
Quick Insights into Tailored Brands Product Quality
Tailored Brands's Product Quality score was rated highest by Male customers.
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Ranked Tailored Brands Product Quality the Highest
Tailored Brands Product Quality Score by Gender
Tailored Brands's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Tailored Brands Product Quality Score by Ethnicity
Tailored Brands's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Tailored Brands Product Quality Score by Usage
Tailored Brands's Product Quality score was rated 3.3 stars by customers who have used Tailored Brands's products/services for Over 10 Years.
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Tailored Brands Product Quality Score by Industry
Tailored Brands's Product Quality score was rated 4.1 stars by Accounting industry customers.
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Tailored Brands Product Quality vs. Competitors
Compared to its competitors, Tailored Brands's Product Quality score is rated right above Tilly's, and is preceded by H&M.
| COMPANY | Product Quality Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Destination XL Group | 4/5 |
| H&M | 3.9/5 |
| Tailored Brands | 3.9/5 |
| Tilly's | 3.6/5 |
| Pacsun | 3.6/5 |
| Ross Stores | 3.4/5 |
| Macy's | 3.1/5 |
| The Astor | N/A |
| Moss Bros | N/A |
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Tailored Brands Pricing
Tailored Brands ROI & Value For Money
3.6/5
Tailored Brands has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Tailored Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Tailored Brands ROI
Tailored Brands's ROI score was rated highest by customers from the Accounting industry.
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Ranked Tailored Brands ROI the Highest
Tailored Brands ROI Score by Gender
Tailored Brands's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Tailored Brands ROI Score by Ethnicity
Tailored Brands's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tailored Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Tailored Brands ROI Score by Usage
Tailored Brands's ROI score was rated 3.8 stars by customers who have used Tailored Brands's products/services for Over 10 Years.
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Tailored Brands ROI Score by Industry
Tailored Brands's ROI score was rated 4.6 stars by Accounting industry customers.
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Tailored Brands Pricing vs. Competitors
Compared to its competitors, Tailored Brands's ROI score is rated right above Ross Stores, and is preceded by H&M.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Destination XL Group | 4/5 |
| H&M | 3.7/5 |
| Tailored Brands | 3.6/5 |
| Ross Stores | 3.5/5 |
| Tilly's | 3.3/5 |
| Pacsun | 3.2/5 |
| Macy's | 3.1/5 |
| The Astor | N/A |
| Moss Bros | N/A |
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Tailored Brands Customer Satisfaction (CSAT)
Tailored Brands Customer Satisfaction (CSAT) Score
73 / 100
Tailored Brands has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
37%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tailored Brands Customer Satisfaction
Tailored Brands's Customer Satisfaction score was rated highest by Male customers.
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Ranked Tailored Brands Customer Satisfaction the Highest
Tailored Brands Customer Satisfaction Score by Gender
Tailored Brands's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tailored Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tailored Brands' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Tailored Brands Customer Satisfaction vs. Competitors
Compared to its competitors, Tailored Brands's Customer Satisfaction score is rated right above Tilly's, and is preceded by H&M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination Maternity | 100% |
| Destination XL Group | 100% |
| H&M | 78% |
| Tailored Brands | 73% |
| Tilly's | 68% |
| Pacsun | 67% |
| Ross Stores | 60% |
| Macy's | 52% |
| The Astor | 0% |
| Moss Bros | 0% |
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Tailored Brands Customer Service
3.9/5
Tailored Brands has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Tailored Brands's Customer Service
Website
http://www.tailoredbrands.com
Quick Insights into Tailored Brands Customer Service
Tailored Brands's Customer Service score was rated highest by customers from the Accounting industry.
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Ranked Tailored Brands Customer Service the Highest
Tailored Brands Customer Service Score by Gender
Tailored Brands's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Tailored Brands Customer Service Score by Ethnicity
Tailored Brands's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Tailored Brands Customer Service Score by Usage
Tailored Brands's Customer Service score was rated 3.8 stars by customers who have used Tailored Brands's products/services for Over 10 Years.
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Tailored Brands Customer Service Score by Industry
Tailored Brands's Customer Service score was rated 4.5 stars by Accounting industry customers.
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Tailored Brands Customer Service vs. Competitors
Compared to its competitors, Tailored Brands's Customer Service score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Customer Service Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Tailored Brands | 3.9/5 |
| H&M | 3.8/5 |
| Tilly's | 3.4/5 |
| Destination XL Group | 3.4/5 |
| Pacsun | 3.3/5 |
| Ross Stores | 3.2/5 |
| Macy's | 2.9/5 |
| The Astor | N/A |
| Moss Bros | N/A |
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Tailored Brands as an Employer
2.8/5
Tailored Brands has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Tailored Brands scored a 18 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Tailored Brands would recommend the brand to a friend. ENPS measures how likely Tailored Brands employees would recommend working at Tailored Brands to a friend.
Net Promoter Score
18
NPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 32% | Promoters |
|---|---|
| 19% | Passive |
| 49% | Detractors |
