100
NPS
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Destination Maternity
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About Destination Maternity's Brand
Destination Maternity designs and retails maternity apparels. Among its major competitors, Destination Maternity is ranked in 1st place for NPS while Pacsun is 2nd, and Old Navy is 3rd.Their current market cap is $249k
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Destination Maternity Ranking
- #1 / 4 of its competitors
Destination Maternity NPS
Destination Maternity's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Destination Maternity's customers would recommend using the product based on a scale of -100 to 100.
Destination Maternity Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Destination Maternity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Destination Maternity is ranked first for NPS among its competitors. Old Navy and Macy's come in second and third, with Ascena Retail Group coming in at #4. Among those competitors, it is the lowest valued company behind Old Navy.
Destination Maternity |  Old Navy |  Macy's |  Ascena Retail Group | |
| Global Ranking | #- | #240 | #254 | #- |
| NPS | 100 | -4 | -11 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $249k | $9.03B | $4.88B | $6.05M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Destination Maternity NPS vs. Competitors
Compared to its competitors, Destination Maternity's NPS is rated right above Pacsun.
| COMPANY | NPS Score | |
|---|---|---|
| Destination Maternity | 100 |
 | Pacsun | 12 |
 | Roman | N/A |
| Old Navy | -4 |
| Macy's | -11 |
| Ascena Retail Group | -20 |
Destination Maternity Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Destination Maternity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Destination Maternity Customer Loyalty vs. Competitors
Compared to its competitors, Destination Maternity's Customer Loyalty score is rated right above Macy's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Destination Maternity | 100% |
| Macy's | 77% |
| Ascena Retail Group | 77% |
| Pacsun | 76% |
| Old Navy | 71% |
| Roman | N/A |
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Destination Maternity Product Quality
5/5
Destination Maternity has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Destination Maternity Product Information
Destination Maternity’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Destination Maternity Product Quality vs. Competitors
Compared to its competitors, Destination Maternity's Product Quality score is rated right above Pacsun.
| COMPANY | Product Quality Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Pacsun | 3.6/5 |
| Ascena Retail Group | 3.5/5 |
| Old Navy | 3.3/5 |
| Macy's | 3.1/5 |
| Roman | N/A |
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Destination Maternity Pricing
Destination Maternity ROI & Value For Money
5/5
Destination Maternity has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Destination Maternity Pricing vs. Competitors
Compared to its competitors, Destination Maternity's ROI score is rated right above Pacsun.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Pacsun | 3.2/5 |
| Old Navy | 3.2/5 |
| Macy's | 3.1/5 |
| Ascena Retail Group | 2.8/5 |
| Roman | N/A |
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Destination Maternity Customer Satisfaction (CSAT)
Destination Maternity Customer Satisfaction (CSAT) Score
100 / 100
Destination Maternity has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Destination Maternity Customer Satisfaction vs. Competitors
Compared to its competitors, Destination Maternity's Customer Satisfaction score is rated right above Pacsun.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination Maternity | 100% |
| Pacsun | 67% |
| Old Navy | 61% |
| Ascena Retail Group | 54% |
| Macy's | 52% |
| Roman | 0% |
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Destination Maternity Customer Service
5/5
Destination Maternity has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Destination Maternity's Customer Service
Address
Philadelphia, PA
Website
http://www.destinationmaternitycorp.com/
Destination Maternity Customer Service vs. Competitors
Compared to its competitors, Destination Maternity's Customer Service score is rated right above Pacsun.
| COMPANY | Customer Service Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Pacsun | 3.3/5 |
| Old Navy | 3.1/5 |
| Macy's | 2.9/5 |
| Ascena Retail Group | 2.9/5 |
| Roman | N/A |
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Destination Maternity as an Employer
2.9/5
Destination Maternity has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Destination Maternity
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Destination Maternity scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Destination Maternity would recommend the brand to a friend. ENPS measures how likely Destination Maternity employees would recommend working at Destination Maternity to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
