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NPS
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Ross Stores
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About Ross Stores' Brand
Everyone wants a career that’s engaging, exciting and exceptional in every way. That’s exactly what you’ll enjoy when you join Ross Stores, Inc. Among its major competitors, Ross Stores is ranked in 7th place for NPS while Target is 1st, and Stage Stores is 2nd.Their current market cap is $35.03B
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Ross Stores Ranking
- #3 / 4 of its competitors
Ross Stores NPS
Ross Stores's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Ross Stores's customers would recommend using the product based on a scale of -100 to 100.
Ross Stores Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Ross Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 8 | Dec 2024 | 8 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 8 | Feb 2025 | 8 |
Mar 2025 7 | Mar 2025 | 7 |
Apr 2025 8 | Apr 2025 | 8 |
May 2025 8 | May 2025 | 8 |
Jun 2025 7 | Jun 2025 | 7 |
Aug 2025 8 | Aug 2025 | 8 |
Sep 2025 7 | Sep 2025 | 7 |
Oct 2025 8 | Oct 2025 | 8 |
Dec 2025 8 | Dec 2025 | 8 |
Jan 2026 8 | Jan 2026 | 8 |
How Other Brands Compare
Ross Stores is ranked third for NPS among its competitors. Target and Nordstrom come in first and second, with Walmart coming in at #4. Among those competitors, it is the third most valued company behind Walmart.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ross Stores NPS by Gender
Female customers rated Ross Stores's NPS 8 points higher than Male customers.
Male
-2
Ross Stores's NPS was rated -2 by Male customers on Comparably.
45%
Promoters
8%
Passives
47%
Detractors
Female
6
Ross Stores's NPS was rated 6 by Female customers on Comparably.
46%
Promoters
14%
Passives
40%
Detractors
Ross Stores NPS by Ethnicity
Ross Stores's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1 | Caucasian | 1 |
Hispanic or Latino 29 | Hispanic or Latino | 29 |
African American/Black -20 | African American/Black | -20 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Native American 28 | Native American | 28 |
Other -24 | Other | -24 |
Ross Stores NPS by Age
Ross Stores's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Ross Stores NPS by Usage
Ross Stores's NPS was rated the highest by customers who have used Ross Stores's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 24 | Less than 1 Year | 24 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years 19 | 2 to 5 Years | 19 |
5 to 10 Years -8 | 5 to 10 Years | -8 |
Over 10 Years -7 | Over 10 Years | -7 |
Ross Stores NPS vs. Competitors
Compared to its competitors, Ross Stores's NPS is rated right above Walmart, and is preceded by Burlington Coat Factory.
| COMPANY | NPS Score | |
|---|---|---|
 | Target | 36 |
 | Stage Stores | 34 |
 | Perry Ellis International | 29 |
 | TJX Companies | 24 |
 | Nordstrom | 20 |
 | Burlington Coat Factory | 11 |
| Ross Stores | 8 |
 | Walmart | 7 |
 | Kohl's | -1 |
 | Macy's | -11 |
 | Footasylum | -100 |
Ross Stores Customer Reviews
Out of the 64 Ross Stores customer reviews 47 were positive and 17 were constructive. Ross Stores customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ross Stores Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Ross Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ross Stores Customer Loyalty Score by Gender
Female customers rated Ross Stores's Customer Loyalty score 11% higher than Male customers.
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Male
74%
Yes
Female
85%
Yes
Ross Stores Customer Loyalty Score by Ethnicity
Ross Stores's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ross Stores.
78
out of 100
Caucasian
89
out of 100
Hispanic or Latino
79
out of 100
African American/Black
96
out of 100
Asian or Pacific Islander
87
out of 100
Native American
83
out of 100
Other
Ross Stores Customer Loyalty Score by Age
Ross Stores's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ross Stores.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 86% | 18-25 | 86% |
26-30 84% | 26-30 | 84% |
31-35 85% | 31-35 | 85% |
36-40 86% | 36-40 | 86% |
41-45 78% | 41-45 | 78% |
46-50 74% | 46-50 | 74% |
51-55 86% | 51-55 | 86% |
56-60 70% | 56-60 | 70% |
61-65 72% | 61-65 | 72% |
66+ 89% | 66+ | 89% |
Ross Stores Customer Loyalty Score by Usage
Ross Stores's Customer Loyalty score was rated the highest by customers who have used Ross Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Ross Stores Customer Loyalty Score by Industry
Ross Stores's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Warehousing industry customers.
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Ross Stores Customer Loyalty vs. Competitors
Compared to its competitors, Ross Stores's Customer Loyalty score is rated right above Macy's, and is preceded by Nordstrom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Target | 82% |
| TJX Companies | 81% |
| Nordstrom | 79% |
| Ross Stores | 79% |
| Macy's | 77% |
| Walmart | 76% |
| Burlington Coat Factory | 75% |
| Perry Ellis International | 74% |
| Kohl's | 74% |
| Stage Stores | 60% |
| Footasylum | 10% |
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Ross Stores Product Quality
3.4/5
Ross Stores has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Ross Stores Product Information
Ross Stores’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Ross Stores's product the highest. Reviewers from the Retail industry rated Ross Stores the lowest at 3.5.
- Website
- https://www.rossstores.com/
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Ross Stores Product Quality
Ross Stores's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Civic and Social Organization industry.
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Ranked Ross Stores Product Quality the Highest
Ranked Ross Stores Product Quality the Lowest
Ross Stores Product Quality Score by Gender
Ross Stores's Product Quality score was rated 3.3 by both Female and Male customers on Comparably.
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Male
3.3/5
Female
3.3/5
Ross Stores Product Quality Score by Ethnicity
Ross Stores's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ross Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 4.2 | Native American | 4.2 |
Other 2.6 | Other | 2.6 |
Ross Stores Product Quality Score by Age
Ross Stores's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 3.7 | 66+ | 3.7 |
Ross Stores Product Quality Score by Usage
Ross Stores's Product Quality score was rated the highest by customers who have used Ross Stores's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Ross Stores Product Quality Score by Industry
Ross Stores's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Civic and Social Organization industry customers.
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Ross Stores Product Quality vs. Competitors
Compared to its competitors, Ross Stores's Product Quality score is rated right above Kohl's, and is preceded by Walmart.
| COMPANY | Product Quality Score | |
|---|---|---|
| Target | 4.1/5 |
| Nordstrom | 3.8/5 |
| TJX Companies | 3.7/5 |
| Perry Ellis International | 3.6/5 |
| Burlington Coat Factory | 3.6/5 |
| Walmart | 3.5/5 |
| Ross Stores | 3.4/5 |
| Kohl's | 3.4/5 |
| Macy's | 3.1/5 |
| Stage Stores | 2.6/5 |
| Footasylum | 1.5/5 |
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Ross Stores Pricing
Ross Stores ROI & Value For Money
3.5/5
Ross Stores has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ross Stores Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Wholesale industry think that they had the lowest ROI from Ross Stores.
Quick Insights into Ross Stores ROI
Ross Stores's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Wholesale industry.
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Ranked Ross Stores ROI the Highest
Ranked Ross Stores ROI the Lowest
Ross Stores ROI Score by Gender
Female customers rated Ross Stores's ROI score 0.1 stars higher than Male customers.
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Male
3.4/5
Female
3.5/5
Ross Stores ROI Score by Ethnicity
Ross Stores's ROI score was rated the highest by Native American customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 4.3 | Native American | 4.3 |
Other 2.9 | Other | 2.9 |
Ross Stores ROI Score by Age
Ross Stores's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ross Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3 | 41-45 | 3 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.2 | 51-55 | 3.2 |
56-60 2.8 | 56-60 | 2.8 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.8 | 66+ | 3.8 |
Ross Stores ROI Score by Usage
Ross Stores's ROI score was rated the highest by customers who have used Ross Stores's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Ross Stores ROI Score by Industry
Ross Stores's ROI score was rated the highest by Consulting industry customers, and the lowest by Wholesale industry customers.
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Ross Stores Pricing vs. Competitors
Compared to its competitors, Ross Stores's ROI score is rated right above Walmart, and is preceded by Nordstrom.
| COMPANY | Pricing Score | |
|---|---|---|
| Footasylum | 4/5 |
| Target | 3.9/5 |
| Perry Ellis International | 3.9/5 |
| Burlington Coat Factory | 3.8/5 |
| TJX Companies | 3.7/5 |
| Nordstrom | 3.6/5 |
| Ross Stores | 3.5/5 |
| Walmart | 3.5/5 |
| Kohl's | 3.4/5 |
| Macy's | 3.1/5 |
| Stage Stores | 3/5 |
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Ross Stores Customer Satisfaction (CSAT)
Ross Stores Customer Satisfaction (CSAT) Score
60 / 100
Ross Stores has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
27%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ross Stores Customer Satisfaction
Ross Stores's Customer Satisfaction score was rated highest by customers from the Consulting industry, and rated lowest by customers ages 61-65.
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Ranked Ross Stores Customer Satisfaction the Highest
Ranked Ross Stores Customer Satisfaction the Lowest
Ross Stores Customer Satisfaction Score by Gender
Ross Stores's Customer Satisfaction score was rated 56 by both Female and Male customers on Comparably.
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56 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 1% | |
Very Dissatisfied | 25% |
56 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 7% | |
Very Dissatisfied | 28% |
Ross Stores Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ross Stores' Customer Satisfaction (CSAT) score was rated 49% according to Caucasian users and customers.
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49 / 100
Very Satisfied
34%
Satisfied
15%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
7%
Very Dissatisfied
28%
CSAT according to Hispanic or Latino
Ross Stores' Customer Satisfaction (CSAT) score was rated 77% according to Hispanic or Latino users and customers.
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77 / 100
Very Satisfied
52%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to African American/Black
Ross Stores' Customer Satisfaction (CSAT) score was rated 49% according to African American/Black users and customers.
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49 / 100
Very Satisfied
22%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
32%
CSAT according to Asian or Pacific Islander
Ross Stores' Customer Satisfaction (CSAT) score was rated 77% according to Asian or Pacific Islander users and customers.
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77 / 100
Very Satisfied
41%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
5%
CSAT according to Native American
Ross Stores' Customer Satisfaction (CSAT) score was rated 43% according to Native American users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Other
Ross Stores' Customer Satisfaction (CSAT) score was rated 49% according to Other users and customers.
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49 / 100
Very Satisfied
26%
Satisfied
23%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
40%
Ross Stores Customer Satisfaction Score by Age
Ross Stores's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ross Stores.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 81% | |||||||||||||||
| 26-30 | 73% | |||||||||||||||
| 31-35 | 71% | |||||||||||||||
| 36-40 | 58% | |||||||||||||||
| 41-45 | 49% | |||||||||||||||
| 46-50 | 65% | |||||||||||||||
| 51-55 | 31% | |||||||||||||||
| 56-60 | 27% | |||||||||||||||
| 61-65 | 15% | |||||||||||||||
| 66+ | 62% |
Ross Stores Customer Satisfaction Score by Usage
Ross Stores's Customer Satisfaction score was rated the highest by customers who have used Ross Stores's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Ross Stores Customer Satisfaction Score by Industry
Ross Stores's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Civic and Social Organization industry customers.
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{
"title": "Ross Stores Customer Satisfaction Score by Industry",
"text": "Ross Stores's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Civic and Social Organization industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 70,
"stars": 0,
"csatScore": 70,
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"scoreClassName": "",
"scoreLabel": 70
},
{
"label": "Accounting",
"groupId": 495,
"score": 55,
"stars": 0,
"csatScore": 55,
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"scoreClassName": "",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 75,
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"csatScore": 75,
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"scoreClassName": "",
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},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 80,
"stars": 0,
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},
{
"label": "Architecture and Planning",
"groupId": 498,
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"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 70,
"stars": 0,
"csatScore": 70,
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"scoreClassName": "",
"scoreLabel": 70
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 50,
"stars": 0,
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"scoreClassName": "",
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},
{
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"groupId": 504,
"score": 70,
"stars": 0,
"csatScore": 70,
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"scoreClassName": "",
"scoreLabel": 70
},
{
"label": "Civic and Social Organization",
"groupId": 507,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Ross Stores's Customer Satisfaction score is rated by Civic and Social Organization customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Consulting",
"groupId": 511,
"score": 100,
"stars": 0,
"csatScore": 100,
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},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Ross Stores's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
},
{
"label": "Education",
"groupId": 515,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Ross Stores's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 71
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Ross Stores's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 53,
"stars": 0,
"csatScore": 53,
"text": "Ross Stores's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 53
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Ross Stores's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Legal",
"groupId": 529,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Ross Stores's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Ross Stores's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Ross Stores's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Professional Services",
"groupId": 549,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Ross Stores's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Retail",
"groupId": 559,
"score": 53,
"stars": 0,
"csatScore": 53,
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}Ross Stores Customer Satisfaction vs. Competitors
Compared to its competitors, Ross Stores's Customer Satisfaction score is rated right above Macy's, and is preceded by Burlington Coat Factory.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Target | 79% |
| Perry Ellis International | 78% |
| Nordstrom | 68% |
| TJX Companies | 66% |
| Walmart | 66% |
| Kohl's | 64% |
| Burlington Coat Factory | 63% |
| Ross Stores | 60% |
| Macy's | 52% |
| Stage Stores | 0% |
| Footasylum | 0% |
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Ross Stores Customer Service
3.2/5
Ross Stores has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Ross Stores's Customer Service
Address
5130 HACIENDA DRIVE, Dublin, CA 94568
Website
https://www.rossstores.com/
Phone Number
925-965-4400
Ross Stores's Social Links
Quick Insights into Ross Stores Customer Service
Ross Stores's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Civic and Social Organization industry.
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Ranked Ross Stores Customer Service the Highest
Ranked Ross Stores Customer Service the Lowest
Ross Stores Customer Service Score by Gender
Male customers rated Ross Stores's Customer Service score 0.1 stars higher than Female customers.
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Male
3.1/5
Female
3/5
Ross Stores Customer Service Score by Ethnicity
Ross Stores's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 2.8 | Native American | 2.8 |
Other 2.5 | Other | 2.5 |
Ross Stores Customer Service Score by Age
Ross Stores's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.8 | 41-45 | 2.8 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
Ross Stores Customer Service Score by Usage
Ross Stores's Customer Service score was rated the highest by customers who have used Ross Stores's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Ross Stores Customer Service Score by Industry
Ross Stores's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Civic and Social Organization industry customers.
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Ross Stores Customer Service vs. Competitors
Compared to its competitors, Ross Stores's Customer Service score is rated right above Macy's, and is preceded by Stage Stores.
| COMPANY | Customer Service Score | |
|---|---|---|
| Target | 4/5 |
| Perry Ellis International | 3.9/5 |
| Nordstrom | 3.7/5 |
| Burlington Coat Factory | 3.6/5 |
| TJX Companies | 3.5/5 |
| Kohl's | 3.4/5 |
| Walmart | 3.3/5 |
| Stage Stores | 3.2/5 |
| Ross Stores | 3.2/5 |
| Macy's | 2.9/5 |
| Footasylum | 1.5/5 |
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Ross Stores as an Employer
2.9/5
Ross Stores has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Ross Stores scored a 8 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Ross Stores would recommend the brand to a friend. ENPS measures how likely Ross Stores employees would recommend working at Ross Stores to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
