29
NPS
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Perry Ellis International
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About Perry Ellis International's Brand
Perry Ellis International is a supplier of casual apparel for men and women. Among its major competitors, Perry Ellis International is ranked in 3rd place for NPS while Reformation is 1st, and Billabong is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Perry Ellis International Ranking
- #2 / 4 of its competitors
Perry Ellis International NPS
Perry Ellis International's Net Promoter Score (NPS) is a 29 with 50% Promoters, 29% Passives, and 21% Detractors. Net Promoter Score tracks whether Perry Ellis International's customers would recommend using the product based on a scale of -100 to 100.
Perry Ellis International Overall NPS
| 50% | Promoters |
|---|---|
| 29% | Passives |
| 21% | Detractors |
Perry Ellis International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 20 | Jun 2023 | 20 |
Sep 2023 30 | Sep 2023 | 30 |
Oct 2023 26 | Oct 2023 | 26 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 36 | Jan 2024 | 36 |
Feb 2024 36 | Feb 2024 | 36 |
Mar 2024 39 | Mar 2024 | 39 |
May 2024 42 | May 2024 | 42 |
Aug 2024 37 | Aug 2024 | 37 |
Dec 2024 32 | Dec 2024 | 32 |
Jan 2025 35 | Jan 2025 | 35 |
Aug 2025 30 | Aug 2025 | 30 |
How Other Brands Compare
Perry Ellis International is ranked second for NPS among its competitors. Reformation and Tommy Hilfiger come in first and third, with Oxford Industries coming in at #4.
Perry Ellis International |  Tommy Hilfiger |  Oxford Industries |  Reformation | |
| Global Ranking | #- | #83 | #- | #- |
| NPS | 29 | 27 | - | 39 |
| Valuation Updated every 24 hours for public companies | - | $7.41B | $1.48B | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perry Ellis International NPS by Gender
Perry Ellis International's NPS was rated 34 by Male customers on Comparably.
Male
34
Perry Ellis International's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Perry Ellis International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Perry Ellis International NPS by Ethnicity
Perry Ellis International's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
Perry Ellis International NPS by Usage
Perry Ellis International's NPS was rated 0 points by customers who have used Perry Ellis International's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Perry Ellis International NPS vs. Competitors
Compared to its competitors, Perry Ellis International's NPS is rated right above Tommy Hilfiger, and is preceded by Billabong.
| COMPANY | NPS Score | |
|---|---|---|
| Reformation | 39 |
 | Billabong | 39 |
| Perry Ellis International | 29 |
| Tommy Hilfiger | 27 |
 | Inditex | 16 |
 | Prophet | N/A |
 | Saks Fifth Avenue | -4 |
Perry Ellis International Customer Reviews
Out of the 2 Perry Ellis International customer reviews 2 were positive and 0 were constructive. Perry Ellis International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Perry Ellis International Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Perry Ellis International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Perry Ellis International Customer Loyalty Score by Gender
Perry Ellis International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Perry Ellis International Customer Loyalty Score by Ethnicity
Perry Ellis International's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Perry Ellis International Customer Loyalty Score by Usage
Perry Ellis International's Customer Loyalty score was rated 100% by customers who have used Perry Ellis International's products/services for Over 10 Years.
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Perry Ellis International Customer Loyalty vs. Competitors
Compared to its competitors, Perry Ellis International's Customer Loyalty score is rated right above Reformation, and is preceded by Tommy Hilfiger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Billabong | 82% |
| Inditex | 81% |
| Tommy Hilfiger | 80% |
| Perry Ellis International | 74% |
| Reformation | 72% |
| Saks Fifth Avenue | 71% |
| Prophet | N/A |
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Perry Ellis International Product Quality
3.6/5
Perry Ellis International has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Perry Ellis International Product Information
Perry Ellis International’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.pery.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Perry Ellis International Product Quality
Perry Ellis International's Product Quality score was rated highest by Other customers.
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Ranked Perry Ellis International Product Quality the Highest
Perry Ellis International Product Quality Score by Gender
Perry Ellis International's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Perry Ellis International Product Quality Score by Ethnicity
Perry Ellis International's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Perry Ellis International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Perry Ellis International Product Quality Score by Usage
Perry Ellis International's Product Quality score was rated 2.8 stars by customers who have used Perry Ellis International's products/services for Over 10 Years.
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Perry Ellis International Product Quality vs. Competitors
Compared to its competitors, Perry Ellis International's Product Quality score is rated right above Saks Fifth Avenue, and is preceded by Inditex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tommy Hilfiger | 4.2/5 |
| Reformation | 4.1/5 |
| Billabong | 4.1/5 |
| Inditex | 4.1/5 |
| Perry Ellis International | 3.6/5 |
| Saks Fifth Avenue | 3.2/5 |
| Prophet | N/A |
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Perry Ellis International Pricing
Perry Ellis International ROI & Value For Money
3.9/5
Perry Ellis International has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Perry Ellis International ROI
Perry Ellis International's ROI score was rated highest by Other customers.
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Ranked Perry Ellis International ROI the Highest
Perry Ellis International ROI Score by Gender
Perry Ellis International's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Perry Ellis International ROI Score by Ethnicity
Perry Ellis International's ROI score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Perry Ellis International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Perry Ellis International ROI Score by Usage
Perry Ellis International's ROI score was rated 2.8 stars by customers who have used Perry Ellis International's products/services for Over 10 Years.
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Perry Ellis International Pricing vs. Competitors
Compared to its competitors, Perry Ellis International's ROI score is rated right above Billabong, and is preceded by Reformation.
| COMPANY | Pricing Score | |
|---|---|---|
| Tommy Hilfiger | 3.9/5 |
| Reformation | 3.9/5 |
| Perry Ellis International | 3.9/5 |
| Billabong | 3.8/5 |
| Inditex | 3.7/5 |
| Saks Fifth Avenue | 3/5 |
| Prophet | N/A |
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Perry Ellis International Customer Satisfaction (CSAT)
Perry Ellis International Customer Satisfaction (CSAT) Score
78 / 100
Perry Ellis International has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
39%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Perry Ellis International Customer Satisfaction
Perry Ellis International's Customer Satisfaction score was rated highest by Male customers.
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Ranked Perry Ellis International Customer Satisfaction the Highest
Perry Ellis International Customer Satisfaction Score by Gender
Perry Ellis International's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Perry Ellis International Customer Satisfaction vs. Competitors
Compared to its competitors, Perry Ellis International's Customer Satisfaction score is rated right above Saks Fifth Avenue, and is preceded by Billabong.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tommy Hilfiger | 84% |
| Reformation | 82% |
| Inditex | 81% |
| Billabong | 79% |
| Perry Ellis International | 78% |
| Saks Fifth Avenue | 59% |
| Prophet | 0% |
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Perry Ellis International Customer Service
3.9/5
Perry Ellis International has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Perry Ellis International's Customer Service
Address
Miami, FL
Website
http://www.pery.com
Phone Number
19999999999
Quick Insights into Perry Ellis International Customer Service
Perry Ellis International's Customer Service score was rated highest by Other customers.
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Ranked Perry Ellis International Customer Service the Highest
Perry Ellis International Customer Service Score by Gender
Perry Ellis International's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Perry Ellis International Customer Service Score by Ethnicity
Perry Ellis International's Customer Service score was rated 4.5 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Perry Ellis International Customer Service Score by Usage
Perry Ellis International's Customer Service score was rated 3 stars by customers who have used Perry Ellis International's products/services for Over 10 Years.
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Perry Ellis International Customer Service vs. Competitors
Compared to its competitors, Perry Ellis International's Customer Service score is rated right above Inditex, and is preceded by Billabong.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tommy Hilfiger | 4/5 |
| Reformation | 3.9/5 |
| Billabong | 3.9/5 |
| Perry Ellis International | 3.9/5 |
| Inditex | 3.6/5 |
| Saks Fifth Avenue | 3.1/5 |
| Prophet | N/A |
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Perry Ellis International as an Employer
2.9/5
Perry Ellis International has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Perry Ellis International
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Perry Ellis International scored a 29 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Perry Ellis International would recommend the brand to a friend. ENPS measures how likely Perry Ellis International employees would recommend working at Perry Ellis International to a friend.
Net Promoter Score
29
NPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 28% | Promoters |
|---|---|
| 15% | Passive |
| 57% | Detractors |
