60
NPS
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Destination XL Group
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About Destination XL Group's Brand
Destination XL Group, Inc., together with its subsidiaries Among its major competitors, Destination XL Group is ranked in 1st place for NPS while Ralph Lauren Corporation is 2nd, and Zumiez is 3rd.Their current market cap is $80.81M
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.4/5
Customer Service
Destination XL Group CMO
Jim Davey
Jim Davey serves as the EVP and Chief Marketing Officer of DestinationXL Group. Jim started at DestinationXL Group in March of 2018. Jim currently resides in Greater Boston Area.
Destination XL Group Ranking
- #1 / 4 of its competitors
Destination XL Group NPS
Destination XL Group's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Destination XL Group's customers would recommend using the product based on a scale of -100 to 100.
Destination XL Group Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Destination XL Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Mar 2024 50 | Mar 2024 | 50 |
Jan 2026 60 | Jan 2026 | 60 |
How Other Brands Compare
Destination XL Group is ranked first for NPS among its competitors. Ralph Lauren Corporation and Zumiez come in second and third, with EXPRESS coming in at #4. Among those competitors, it is the lowest valued company behind Ralph Lauren Corporation.
Destination XL Group |  Zumiez |  Ralph Lauren Corporation |  EXPRESS | |
| Global Ranking | #- | #221 | #416 | #- |
| NPS | 60 | 39 | 44 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $80.81M | $1.11B | $8.77B | $257.95M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Destination XL Group NPS vs. Competitors
Compared to its competitors, Destination XL Group's NPS is rated right above Ralph Lauren Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Destination XL Group | 60 |
| Ralph Lauren Corporation | 44 |
| Zumiez | 39 |
 | Tailored Brands | 18 |
 | Wool and the Gang | N/A |
 | Aeropostale | -3 |
| EXPRESS | -4 |
 | J. C. Penney | -39 |
 | KingSize Direct | -100 |
Destination XL Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Destination XL Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Destination XL Group Customer Loyalty vs. Competitors
Compared to its competitors, Destination XL Group's Customer Loyalty score is rated right above KingSize Direct, and is preceded by Aeropostale.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ralph Lauren Corporation | 84% |
| Tailored Brands | 81% |
| Zumiez | 79% |
| J. C. Penney | 78% |
| EXPRESS | 72% |
| Aeropostale | 71% |
| Destination XL Group | 68% |
| KingSize Direct | 60% |
| Wool and the Gang | N/A |
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Destination XL Group Product Quality
4/5
Destination XL Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Destination XL Group Product Information
Destination XL Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Destination XL Group Product Quality vs. Competitors
Compared to its competitors, Destination XL Group's Product Quality score is rated right above Tailored Brands, and is preceded by Zumiez.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ralph Lauren Corporation | 4.3/5 |
| Zumiez | 4/5 |
| Destination XL Group | 4/5 |
| Tailored Brands | 3.9/5 |
| EXPRESS | 3.6/5 |
| Aeropostale | 3.1/5 |
| J. C. Penney | 2.5/5 |
| KingSize Direct | 2.1/5 |
| Wool and the Gang | N/A |
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Destination XL Group Pricing
Destination XL Group ROI & Value For Money
4/5
Destination XL Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Destination XL Group Pricing vs. Competitors
Compared to its competitors, Destination XL Group's ROI score is rated right above Ralph Lauren Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination XL Group | 4/5 |
| Ralph Lauren Corporation | 4/5 |
| Tailored Brands | 3.6/5 |
| Zumiez | 3.6/5 |
| EXPRESS | 3.4/5 |
| Aeropostale | 3.1/5 |
| J. C. Penney | 2.6/5 |
| KingSize Direct | 2.5/5 |
| Wool and the Gang | N/A |
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Destination XL Group Customer Satisfaction (CSAT)
Destination XL Group Customer Satisfaction (CSAT) Score
100 / 100
Destination XL Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Destination XL Group Customer Satisfaction vs. Competitors
Compared to its competitors, Destination XL Group's Customer Satisfaction score is rated right above Ralph Lauren Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination XL Group | 100% |
| Ralph Lauren Corporation | 84% |
| Zumiez | 82% |
| Tailored Brands | 73% |
| EXPRESS | 69% |
| Aeropostale | 58% |
| J. C. Penney | 37% |
| KingSize Direct | 0% |
| Wool and the Gang | 0% |
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Destination XL Group Customer Service
3.4/5
Destination XL Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Destination XL Group's Customer Service
Address
Canton, MA
Website
http://investor.destinationxl.com/
Phone Number
+855 8557467395
Destination XL Group Customer Service vs. Competitors
Compared to its competitors, Destination XL Group's Customer Service score is rated right above Aeropostale, and is preceded by EXPRESS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ralph Lauren Corporation | 4.2/5 |
| Zumiez | 4/5 |
| Tailored Brands | 3.9/5 |
| EXPRESS | 3.5/5 |
| Destination XL Group | 3.4/5 |
| Aeropostale | 2.9/5 |
| J. C. Penney | 2.3/5 |
| KingSize Direct | 1.7/5 |
| Wool and the Gang | N/A |
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Destination XL Group as an Employer
3.4/5
Destination XL Group has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Destination XL Group scored a 60 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Destination XL Group would recommend the brand to a friend. ENPS measures how likely Destination XL Group employees would recommend working at Destination XL Group to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
