-3
NPS
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Aeropostale
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About Aeropostale's Brand
A ropostale, Inc. is a mall-based company. Among its major competitors, Aeropostale is ranked in 8th place for NPS while Destination XL Group is 1st, and American Eagle Outfitters is 2nd.
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Aeropostale Ranking
- #4 / 4 of its competitors
Aeropostale NPS
Aeropostale's Net Promoter Score (NPS) is a -3 with 43% Promoters, 11% Passives, and 46% Detractors. Net Promoter Score tracks whether Aeropostale's customers would recommend using the product based on a scale of -100 to 100.
Aeropostale Overall NPS
| 43% | Promoters |
|---|---|
| 11% | Passives |
| 46% | Detractors |
Aeropostale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -10 | Mar 2024 | -10 |
Oct 2024 -8 | Oct 2024 | -8 |
Nov 2024 -7 | Nov 2024 | -7 |
Dec 2024 -8 | Dec 2024 | -8 |
Jan 2025 -6 | Jan 2025 | -6 |
Feb 2025 -6 | Feb 2025 | -6 |
Mar 2025 -4 | Mar 2025 | -4 |
May 2025 -4 | May 2025 | -4 |
Jul 2025 0 | Jul 2025 | 0 |
Aug 2025 -3 | Aug 2025 | -3 |
Oct 2025 -5 | Oct 2025 | -5 |
Dec 2025 -4 | Dec 2025 | -4 |
How Other Brands Compare
Aeropostale is ranked #4 for NPS among its competitors. American Eagle Outfitters and Abercrombie & Fitch Company come in first and second, with Dolls Kill coming in at third.
Aeropostale |  American Eagle Outfitters |  Abercrombie & Fitch Company |  Dolls Kill | |
| Global Ranking | #- | #25 | #288 | #947 |
| NPS | -3 | 44 | 17 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.15B | $2.14B | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aeropostale NPS by Gender
Male customers rated Aeropostale's NPS 38 points higher than Female customers.
Male
-15
Aeropostale's NPS was rated -15 by Male customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Female
-53
Aeropostale's NPS was rated -53 by Female customers on Comparably.
21%
Promoters
5%
Passives
74%
Detractors
Aeropostale NPS by Ethnicity
Aeropostale's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino -17 | Hispanic or Latino | -17 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other -100 | Other | -100 |
Aeropostale NPS by Age
Aeropostale's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Aeropostale NPS by Usage
Aeropostale's NPS was rated the highest by customers who have used Aeropostale's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years -17 | Over 10 Years | -17 |
Aeropostale NPS vs. Competitors
Compared to its competitors, Aeropostale's NPS is rated right above EXPRESS, and is preceded by Wool and the Gang.
| COMPANY | NPS Score | |
|---|---|---|
 | Destination XL Group | 60 |
| American Eagle Outfitters | 44 |
 | J. Crew | 23 |
| Abercrombie & Fitch Company | 17 |
| Dolls Kill | 14 |
 | Pacsun | 12 |
 | Genesco | 0 |
 | Wool and the Gang | N/A |
| Aeropostale | -3 |
 | EXPRESS | -4 |
Aeropostale Customer Reviews
Out of the 12 Aeropostale customer reviews 6 were positive and 6 were constructive. Aeropostale customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Aeropostale Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Aeropostale users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aeropostale Customer Loyalty Score by Gender
Female customers rated Aeropostale's Customer Loyalty score 4% higher than Male customers.
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Male
72%
Yes
Female
76%
Yes
Aeropostale Customer Loyalty Score by Ethnicity
Aeropostale's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aeropostale.
78
out of 100
Caucasian
55
out of 100
Hispanic or Latino
82
out of 100
Asian or Pacific Islander
78
out of 100
Other
Aeropostale Customer Loyalty Score by Age
Aeropostale's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 86% | 18-25 | 86% |
26-30 33% | 26-30 | 33% |
46-50 70% | 46-50 | 70% |
51-55 64% | 51-55 | 64% |
Aeropostale Customer Loyalty Score by Usage
Aeropostale's Customer Loyalty score was rated the highest by customers who have used Aeropostale's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aeropostale Customer Loyalty Score by Industry
Aeropostale's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Aeropostale Customer Loyalty vs. Competitors
Compared to its competitors, Aeropostale's Customer Loyalty score is rated right above Destination XL Group, and is preceded by EXPRESS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Dolls Kill | 77% |
| J. Crew | 76% |
| Pacsun | 76% |
| EXPRESS | 72% |
| Aeropostale | 71% |
| Destination XL Group | 68% |
| Abercrombie & Fitch Company | 64% |
| Genesco | 59% |
| Wool and the Gang | N/A |
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Aeropostale Product Quality
3.1/5
Aeropostale has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Aeropostale Product Information
Aeropostale’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aeropostale's product the highest. Reviewers from the Aerospace and Aviation industry rated Aeropostale the lowest at 2.3.
- Website
- http://aeropostale.com
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Aeropostale Product Quality
Aeropostale's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 26-30.
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Ranked Aeropostale Product Quality the Highest
Ranked Aeropostale Product Quality the Lowest
Aeropostale Product Quality Score by Gender
Male customers rated Aeropostale's Product Quality score 0.9 stars higher than Female customers.
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Male
3.2/5
Female
2.3/5
Aeropostale Product Quality Score by Ethnicity
Aeropostale's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.2 | Other | 2.2 |
Aeropostale Product Quality Score by Age
Aeropostale's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 1.5 | 26-30 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2.3 | 51-55 | 2.3 |
Aeropostale Product Quality Score by Usage
Aeropostale's Product Quality score was rated the highest by customers who have used Aeropostale's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aeropostale Product Quality Score by Industry
Aeropostale's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Aeropostale Product Quality vs. Competitors
Compared to its competitors, Aeropostale's Product Quality score is rated right above Wool and the Gang, and is preceded by Genesco.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Eagle Outfitters | 4.2/5 |
| Destination XL Group | 4/5 |
| J. Crew | 3.9/5 |
| Abercrombie & Fitch Company | 3.7/5 |
| Dolls Kill | 3.7/5 |
| Pacsun | 3.6/5 |
| EXPRESS | 3.6/5 |
| Genesco | 3.3/5 |
| Aeropostale | 3.1/5 |
| Wool and the Gang | N/A |
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Aeropostale Pricing
Aeropostale ROI & Value For Money
3.1/5
Aeropostale has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Aeropostale Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Aeropostale.
Quick Insights into Aeropostale ROI
Aeropostale's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 26-30.
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Ranked Aeropostale ROI the Highest
Ranked Aeropostale ROI the Lowest
Aeropostale ROI Score by Gender
Male customers rated Aeropostale's ROI score 0.2 stars higher than Female customers.
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Male
2.8/5
Female
2.6/5
Aeropostale ROI Score by Ethnicity
Aeropostale's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 2.6 | Other | 2.6 |
Aeropostale ROI Score by Age
Aeropostale's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 1.5 | 26-30 | 1.5 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.3 | 51-55 | 2.3 |
Aeropostale ROI Score by Usage
Aeropostale's ROI score was rated the highest by customers who have used Aeropostale's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aeropostale ROI Score by Industry
Aeropostale's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Aeropostale Pricing vs. Competitors
Compared to its competitors, Aeropostale's ROI score is rated right above Genesco, and is preceded by Pacsun.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination XL Group | 4/5 |
| American Eagle Outfitters | 3.8/5 |
| J. Crew | 3.8/5 |
| Abercrombie & Fitch Company | 3.4/5 |
| EXPRESS | 3.4/5 |
| Dolls Kill | 3.2/5 |
| Pacsun | 3.2/5 |
| Aeropostale | 3.1/5 |
| Genesco | 3/5 |
| Wool and the Gang | N/A |
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Aeropostale Customer Satisfaction (CSAT)
Aeropostale Customer Satisfaction (CSAT) Score
59 / 100
Aeropostale has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
31%
Satisfied
28%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
1%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aeropostale Customer Satisfaction
Aeropostale's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Aeropostale Customer Satisfaction the Highest
Ranked Aeropostale Customer Satisfaction the Lowest
Aeropostale Customer Satisfaction Score by Gender
Male customers rated Aeropostale's Customer Satisfaction score 27 points higher than Female customers.
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59 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
32 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 63% |
Aeropostale Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aeropostale's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Hispanic or Latino
Aeropostale's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Aeropostale's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Aeropostale's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Aeropostale Customer Satisfaction Score by Age
Aeropostale's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 85% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 40% |
Aeropostale Customer Satisfaction Score by Usage
Aeropostale's Customer Satisfaction score was rated the highest by customers who have used Aeropostale's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Aeropostale Customer Satisfaction Score by Industry
Aeropostale's Customer Satisfaction score was rated 0 points by both Aerospace and Aviation and Tech industry customers.
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{
"title": "Aeropostale Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
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}Aeropostale Customer Satisfaction vs. Competitors
Compared to its competitors, Aeropostale's Customer Satisfaction score is rated right above Genesco, and is preceded by Abercrombie & Fitch Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination XL Group | 100% |
| American Eagle Outfitters | 82% |
| J. Crew | 74% |
| EXPRESS | 69% |
| Pacsun | 67% |
| Dolls Kill | 66% |
| Abercrombie & Fitch Company | 64% |
| Aeropostale | 58% |
| Genesco | 54% |
| Wool and the Gang | 0% |
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Aeropostale Customer Service
2.9/5
Aeropostale has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Aeropostale's Customer Service
Address
1371 Broadway, 8th Fl., New York City, NY
Website
http://aeropostale.com
Phone Number
646-485-5410
Quick Insights into Aeropostale Customer Service
Aeropostale's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Aeropostale Customer Service the Highest
Ranked Aeropostale Customer Service the Lowest
Aeropostale Customer Service Score by Gender
Male customers rated Aeropostale's Customer Service score 0.9 stars higher than Female customers.
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Male
2.7/5
Female
1.8/5
Aeropostale Customer Service Score by Ethnicity
Aeropostale's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 1.5 | Other | 1.5 |
Aeropostale Customer Service Score by Age
Aeropostale's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 1.5 | 26-30 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
Aeropostale Customer Service Score by Usage
Aeropostale's Customer Service score was rated the highest by customers who have used Aeropostale's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Aeropostale Customer Service Score by Industry
Aeropostale's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Aeropostale Customer Service vs. Competitors
Compared to its competitors, Aeropostale's Customer Service score is rated right above Genesco, and is preceded by Pacsun.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Eagle Outfitters | 4/5 |
| J. Crew | 3.9/5 |
| Abercrombie & Fitch Company | 3.6/5 |
| EXPRESS | 3.5/5 |
| Destination XL Group | 3.4/5 |
| Dolls Kill | 3.4/5 |
| Pacsun | 3.3/5 |
| Aeropostale | 2.9/5 |
| Genesco | 2.7/5 |
| Wool and the Gang | N/A |
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Aeropostale as an Employer
3.0/5
Aeropostale has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Aeropostale scored a -3 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Aeropostale would recommend the brand to a friend. ENPS measures how likely Aeropostale employees would recommend working at Aeropostale to a friend.
Net Promoter Score
-3
NPS Score
| 43% | Promoters |
|---|---|
| 11% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 32% | Promoters |
|---|---|
| 19% | Passive |
| 49% | Detractors |
