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NPS
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Genesco
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About Genesco's Brand
Genesco sells footwear and accessories at retail stores throughout the U.S., Canada, the U.K. and the Republic of Ireland. We're known for selling some of the best footwear brands, creating the greatest styles and offering the most fun shopping experiences. We're also a company that believes strongly in giving back and supporting the communities where we live and work. Check out our great brands — and our giving spirit. Among its major competitors, Genesco is ranked in 12th place for NPS while Wolverine Worldwide is 1st, and American Eagle Outfitters is 2nd.Their current market cap is $675.24M
Brand at a Glance
59%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Genesco Ranking
- #4 / 4 of its competitors
Genesco NPS
Genesco's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Genesco's customers would recommend using the product based on a scale of -100 to 100.
Genesco Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Genesco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 11 | Nov 2022 | 11 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -16 | Jun 2023 | -16 |
Jul 2023 -22 | Jul 2023 | -22 |
Sep 2023 -27 | Sep 2023 | -27 |
Oct 2023 -19 | Oct 2023 | -19 |
Nov 2023 -18 | Nov 2023 | -18 |
May 2024 -12 | May 2024 | -12 |
Feb 2025 -5 | Feb 2025 | -5 |
Sep 2025 0 | Sep 2025 | 0 |
How Other Brands Compare
Genesco is ranked #4 for NPS among its competitors. American Eagle Outfitters and Crocs come in first and second, with Foot Locker coming in at third. Among those competitors, it is the lowest valued company behind Foot Locker.
Genesco |  American Eagle Outfitters |  Crocs |  Foot Locker | |
| Global Ranking | #- | #25 | #51 | #100 |
| NPS | 0 | 44 | 34 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $675.24M | $4.15B | $5.56B | $5.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genesco NPS by Gender
Male customers rated Genesco's NPS 127 points higher than Female customers.
Male
67
Genesco's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-60
Genesco's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Genesco NPS by Usage
Genesco's NPS was rated the highest by customers who have used Genesco's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years -67 | Over 10 Years | -67 |
Genesco NPS vs. Competitors
Compared to its competitors, Genesco's NPS is rated right above Designer Brands, and is preceded by Caleres.
| COMPANY | NPS Score | |
|---|---|---|
 | Wolverine Worldwide | 55 |
| American Eagle Outfitters | 44 |
 | Zumiez | 39 |
| Crocs | 34 |
 | Buckle | 28 |
| Foot Locker | 24 |
 | Steve Madden | 20 |
 | Abercrombie & Fitch Company | 17 |
 | Urban Outfitters | 15 |
 | Tilly's | 13 |
 | Caleres | 10 |
| Genesco | 0 |
 | Designer Brands | N/A |
 | Shoe Carnival | -10 |
Genesco Customer Reviews
Out of the 3 Genesco customer reviews 3 were positive and 0 were constructive. Genesco customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Genesco Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Genesco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Genesco Customer Loyalty Score by Gender
Male customers rated Genesco's Customer Loyalty score 6% higher than Female customers.
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Male
70%
Yes
Female
64%
Yes
Genesco Customer Loyalty Score by Usage
Genesco's Customer Loyalty score was rated the highest by customers who have used Genesco's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Genesco Customer Loyalty vs. Competitors
Compared to its competitors, Genesco's Customer Loyalty score is rated right above Designer Brands, and is preceded by Abercrombie & Fitch Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wolverine Worldwide | 87% |
| American Eagle Outfitters | 87% |
| Foot Locker | 80% |
| Zumiez | 79% |
| Crocs | 79% |
| Steve Madden | 78% |
| Caleres | 78% |
| Buckle | 77% |
| Tilly's | 76% |
| Urban Outfitters | 74% |
| Shoe Carnival | 74% |
| Abercrombie & Fitch Company | 64% |
| Genesco | 59% |
| Designer Brands | N/A |
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Genesco Product Quality
3.3/5
Genesco has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Genesco Product Information
Genesco’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.genesco.com/
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Genesco Product Quality
Genesco's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Genesco Product Quality the Highest
Ranked Genesco Product Quality the Lowest
Genesco Product Quality Score by Gender
Male customers rated Genesco's Product Quality score 3.1 stars higher than Female customers.
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Male
4.6/5
Female
1.5/5
Genesco Product Quality Score by Usage
Genesco's Product Quality score was rated the highest by customers who have used Genesco's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Genesco Product Quality vs. Competitors
Compared to its competitors, Genesco's Product Quality score is rated right above Designer Brands, and is preceded by Caleres.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Eagle Outfitters | 4.2/5 |
| Crocs | 4.1/5 |
| Zumiez | 4/5 |
| Urban Outfitters | 3.9/5 |
| Buckle | 3.8/5 |
| Steve Madden | 3.8/5 |
| Foot Locker | 3.7/5 |
| Abercrombie & Fitch Company | 3.7/5 |
| Tilly's | 3.6/5 |
| Shoe Carnival | 3.5/5 |
| Wolverine Worldwide | 3.5/5 |
| Caleres | 3.4/5 |
| Genesco | 3.3/5 |
| Designer Brands | N/A |
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Genesco Pricing
Genesco ROI & Value For Money
3/5
Genesco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Genesco ROI
Genesco's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Genesco ROI the Highest
Ranked Genesco ROI the Lowest
Genesco ROI Score by Gender
Male customers rated Genesco's ROI score 2.8 stars higher than Female customers.
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Male
4.3/5
Female
1.5/5
Genesco ROI Score by Usage
Genesco's ROI score was rated the highest by customers who have used Genesco's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Genesco Pricing vs. Competitors
Compared to its competitors, Genesco's ROI score is rated right above Designer Brands, and is preceded by Caleres.
| COMPANY | Pricing Score | |
|---|---|---|
| Wolverine Worldwide | 4/5 |
| American Eagle Outfitters | 3.8/5 |
| Crocs | 3.7/5 |
| Foot Locker | 3.6/5 |
| Zumiez | 3.6/5 |
| Steve Madden | 3.6/5 |
| Buckle | 3.4/5 |
| Abercrombie & Fitch Company | 3.4/5 |
| Shoe Carnival | 3.4/5 |
| Urban Outfitters | 3.3/5 |
| Tilly's | 3.3/5 |
| Caleres | 3.1/5 |
| Genesco | 3/5 |
| Designer Brands | N/A |
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Genesco Customer Satisfaction (CSAT)
Genesco Customer Satisfaction (CSAT) Score
54 / 100
Genesco has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
47%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Genesco Customer Satisfaction
Genesco's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Genesco Customer Satisfaction the Highest
Ranked Genesco Customer Satisfaction the Lowest
Genesco Customer Satisfaction Score by Gender
Male customers rated Genesco's Customer Satisfaction score 80 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Genesco Customer Satisfaction Score by Usage
Genesco's Customer Satisfaction score was rated the highest by customers who have used Genesco's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Genesco Customer Satisfaction vs. Competitors
Compared to its competitors, Genesco's Customer Satisfaction score is rated right above Designer Brands, and is preceded by Caleres.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| American Eagle Outfitters | 82% |
| Zumiez | 82% |
| Crocs | 79% |
| Urban Outfitters | 78% |
| Buckle | 75% |
| Steve Madden | 75% |
| Foot Locker | 73% |
| Wolverine Worldwide | 72% |
| Tilly's | 68% |
| Abercrombie & Fitch Company | 64% |
| Shoe Carnival | 64% |
| Caleres | 62% |
| Genesco | 54% |
| Designer Brands | 0% |
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Genesco Customer Service
2.7/5
Genesco has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Genesco's Customer Service
Address
535 Marriott Dr, Nashville, TN 37214
Website
https://www.genesco.com/
Phone Number
(615) 367-8283
Genesco's Social Links
Quick Insights into Genesco Customer Service
Genesco's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Genesco Customer Service the Highest
Ranked Genesco Customer Service the Lowest
Genesco Customer Service Score by Gender
Male customers rated Genesco's Customer Service score 3.3 stars higher than Female customers.
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Male
4.8/5
Female
1.5/5
Genesco Customer Service Score by Usage
Genesco's Customer Service score was rated the highest by customers who have used Genesco's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Genesco Customer Service vs. Competitors
Compared to its competitors, Genesco's Customer Service score is rated right above Designer Brands, and is preceded by Caleres.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wolverine Worldwide | 4/5 |
| American Eagle Outfitters | 4/5 |
| Zumiez | 4/5 |
| Crocs | 3.8/5 |
| Buckle | 3.8/5 |
| Shoe Carnival | 3.7/5 |
| Foot Locker | 3.6/5 |
| Steve Madden | 3.6/5 |
| Abercrombie & Fitch Company | 3.6/5 |
| Urban Outfitters | 3.6/5 |
| Tilly's | 3.4/5 |
| Caleres | 3/5 |
| Genesco | 2.7/5 |
| Designer Brands | N/A |
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Genesco as an Employer
2.6/5
Genesco has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Genesco scored a 0 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Genesco would recommend the brand to a friend. ENPS measures how likely Genesco employees would recommend working at Genesco to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 31% | Promoters |
|---|---|
| 20% | Passive |
| 49% | Detractors |
