10
NPS
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Caleres
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About Caleres' Brand
Caleres is a global footwear company comprised of some of the world’s most loved brands. Since our founding in 1878, we’ve been all about the right fit. That goes for anyone who slips our shoes on their feet. But it starts in the heart — right within our company culture. Among its major competitors, Caleres is ranked in 4th place for NPS while Payless ShoeSource is 1st, and Cole Haan is 2nd.Their current market cap is $819.67M
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Caleres CMO
Caleres Ranking
- #3 / 4 of its competitors
Caleres NPS
Caleres's Net Promoter Score (NPS) is a 10 with 55% Promoters, 0% Passives, and 45% Detractors. Net Promoter Score tracks whether Caleres's customers would recommend using the product based on a scale of -100 to 100.
Caleres Overall NPS
| 55% | Promoters |
|---|---|
| 0% | Passives |
| 45% | Detractors |
Caleres NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 9 | Apr 2023 | 9 |
May 2023 17 | May 2023 | 17 |
Jun 2023 7 | Jun 2023 | 7 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 7 | Aug 2023 | 7 |
Nov 2023 13 | Nov 2023 | 13 |
Jan 2024 5 | Jan 2024 | 5 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 5 | Apr 2024 | 5 |
Sep 2024 10 | Sep 2024 | 10 |
Oct 2024 5 | Oct 2024 | 5 |
Jul 2025 9 | Jul 2025 | 9 |
How Other Brands Compare
Caleres is ranked third for NPS among its competitors. Payless ShoeSource and Steve Madden come in first and second, with Shoe Carnival coming in at #4. Among those competitors, it is the third most valued company behind Steve Madden.
Caleres |  Steve Madden |  Shoe Carnival |  Payless ShoeSource | |
| Global Ranking | #- | #249 | #- | #- |
| NPS | 10 | 20 | -10 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $819.67M | $2.33B | $852.54M | $797.66M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caleres NPS by Gender
Caleres's NPS was rated -50 by Male customers on Comparably.
Male
-50
Caleres's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Caleres's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Caleres NPS by Ethnicity
Caleres's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Caleres NPS by Usage
Caleres's NPS was rated -34 points by customers who have used Caleres's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Caleres NPS vs. Competitors
Compared to its competitors, Caleres's NPS is rated right above Genesco, and is preceded by Steve Madden.
| COMPANY | NPS Score | |
|---|---|---|
| Payless ShoeSource | 35 |
 | Cole Haan | 22 |
| Steve Madden | 20 |
| Caleres | 10 |
 | Genesco | 0 |
| Shoe Carnival | -10 |
 | Nine West Group | -51 |
 | Moosejaw Mountaineering and Backcountry Travel | -100 |
Caleres Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Caleres users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Caleres Customer Loyalty Score by Gender
Caleres's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Caleres Customer Loyalty Score by Ethnicity
Caleres's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Caleres.
78
out of 100
Caucasian
Caleres Customer Loyalty Score by Usage
Caleres's Customer Loyalty score was rated 70% by customers who have used Caleres's products/services for Less than 1 Year.
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Caleres Customer Loyalty vs. Competitors
Compared to its competitors, Caleres's Customer Loyalty score is rated right above Payless ShoeSource, and is preceded by Steve Madden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Steve Madden | 78% |
| Caleres | 78% |
| Payless ShoeSource | 75% |
| Cole Haan | 74% |
| Shoe Carnival | 74% |
| Genesco | 59% |
| Nine West Group | 54% |
| Moosejaw Mountaineering and Backcountry Travel | N/A |
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Caleres Product Quality
3.4/5
Caleres has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Caleres Product Information
Caleres’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.caleres.com
- Company Size
- 5,001-10,000 Employees
Industry
Fashion and Beauty
Quick Insights into Caleres Product Quality
Caleres's Product Quality score was rated highest by Male customers.
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Ranked Caleres Product Quality the Highest
Caleres Product Quality Score by Gender
Caleres's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Caleres Product Quality Score by Ethnicity
Caleres's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Caleres.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Caleres Product Quality Score by Usage
Caleres's Product Quality score was rated 3.1 stars by customers who have used Caleres's products/services for Less than 1 Year.
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Caleres Product Quality vs. Competitors
Compared to its competitors, Caleres's Product Quality score is rated right above Genesco, and is preceded by Shoe Carnival.
| COMPANY | Product Quality Score | |
|---|---|---|
| Payless ShoeSource | 3.9/5 |
| Steve Madden | 3.8/5 |
| Cole Haan | 3.7/5 |
| Shoe Carnival | 3.5/5 |
| Caleres | 3.4/5 |
| Genesco | 3.3/5 |
| Nine West Group | 2.6/5 |
| Moosejaw Mountaineering and Backcountry Travel | N/A |
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Caleres Pricing
Caleres ROI & Value For Money
3.1/5
Caleres has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Caleres ROI
Caleres's ROI score was rated highest by Male customers.
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Ranked Caleres ROI the Highest
Caleres ROI Score by Gender
Caleres's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Caleres ROI Score by Ethnicity
Caleres's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Caleres ROI Score by Usage
Caleres's ROI score was rated 2.8 stars by customers who have used Caleres's products/services for Less than 1 Year.
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Caleres Pricing vs. Competitors
Compared to its competitors, Caleres's ROI score is rated right above Genesco, and is preceded by Shoe Carnival.
| COMPANY | Pricing Score | |
|---|---|---|
| Payless ShoeSource | 4/5 |
| Cole Haan | 3.6/5 |
| Steve Madden | 3.6/5 |
| Shoe Carnival | 3.4/5 |
| Caleres | 3.1/5 |
| Genesco | 3/5 |
| Nine West Group | 3/5 |
| Moosejaw Mountaineering and Backcountry Travel | N/A |
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Caleres Customer Satisfaction (CSAT)
Caleres Customer Satisfaction (CSAT) Score
62 / 100
Caleres has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Caleres Customer Satisfaction
Caleres's Customer Satisfaction score was rated highest by Male customers.
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Ranked Caleres Customer Satisfaction the Highest
Caleres Customer Satisfaction Score by Gender
Caleres's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Caleres Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Caleres' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Caleres Customer Satisfaction vs. Competitors
Compared to its competitors, Caleres's Customer Satisfaction score is rated right above Genesco, and is preceded by Shoe Carnival.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Payless ShoeSource | 84% |
| Steve Madden | 75% |
| Cole Haan | 67% |
| Shoe Carnival | 64% |
| Caleres | 62% |
| Genesco | 54% |
| Nine West Group | 20% |
| Moosejaw Mountaineering and Backcountry Travel | 0% |
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Caleres Customer Service
3/5
Caleres has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Caleres's Customer Service
Address
8300 Maryland Avenue, Saint Louis, MO 63105
Website
http://www.caleres.com
Phone Number
314-854-4000
Quick Insights into Caleres Customer Service
Caleres's Customer Service score was rated highest by Male customers.
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Ranked Caleres Customer Service the Highest
Caleres Customer Service Score by Gender
Caleres's Customer Service score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Caleres Customer Service Score by Ethnicity
Caleres's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Caleres Customer Service Score by Usage
Caleres's Customer Service score was rated 2 stars by customers who have used Caleres's products/services for Less than 1 Year.
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Caleres Customer Service vs. Competitors
Compared to its competitors, Caleres's Customer Service score is rated right above Genesco, and is preceded by Cole Haan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Payless ShoeSource | 3.9/5 |
| Shoe Carnival | 3.7/5 |
| Steve Madden | 3.6/5 |
| Cole Haan | 3.4/5 |
| Caleres | 3/5 |
| Genesco | 2.7/5 |
| Nine West Group | 2.5/5 |
| Moosejaw Mountaineering and Backcountry Travel | N/A |
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Caleres as an Employer
3.7/5
Caleres has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Caleres scored a 10 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Caleres would recommend the brand to a friend. ENPS measures how likely Caleres employees would recommend working at Caleres to a friend.
Net Promoter Score
10
NPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 32% | Promoters |
|---|---|
| 22% | Passive |
| 46% | Detractors |
