13
NPS
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Brand Page
Next
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About Next's Brand
Retailer of clothing, accessories, and home products.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Next NPS
Next's Net Promoter Score (NPS) is a 13 with 46% Promoters, 21% Passives, and 33% Detractors. Net Promoter Score tracks whether Next's customers would recommend using the product based on a scale of -100 to 100.
Next Overall NPS
| 46% | Promoters |
|---|---|
| 21% | Passives |
| 33% | Detractors |
Next NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 -17 | Sep 2023 | -17 |
Oct 2023 -11 | Oct 2023 | -11 |
Nov 2023 -9 | Nov 2023 | -9 |
Dec 2023 -17 | Dec 2023 | -17 |
Feb 2024 -24 | Feb 2024 | -24 |
Mar 2024 -6 | Mar 2024 | -6 |
Jun 2024 -1 | Jun 2024 | -1 |
Aug 2024 0 | Aug 2024 | 0 |
Jan 2025 3 | Jan 2025 | 3 |
May 2025 8 | May 2025 | 8 |
Nov 2025 11 | Nov 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Next NPS by Gender
Next's NPS was rated 17 by Female customers on Comparably.
Female
17
Next's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Male
N/A
Next's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Next NPS by Ethnicity
Next's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 67 | African American/Black | 67 |
Other -67 | Other | -67 |
Next NPS by Age
Next's NPS was rated 100 points by customers ages 18-25 on Comparably.
Next NPS by Usage
Next's NPS was rated 0 points by customers who have used Next's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Next Customer Reviews
Out of the 2 Next customer reviews 2 were positive and 0 were constructive. Next customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Next Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Next users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Next Customer Loyalty Score by Gender
Next's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Next.
Female
70%
Yes
Male
N/A
Yes
Next Customer Loyalty Score by Ethnicity
Next's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Next.
100
out of 100
African American/Black
40
out of 100
Other
Next Customer Loyalty Score by Age
Next's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Next.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Next Customer Loyalty Score by Usage
Next's Customer Loyalty score was rated 70% by customers who have used Next's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Next Customer Loyalty Score by Industry
Next's Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Next Product Quality
3.9/5
Next has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Next Product Information
Next’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Next's product the highest.
- Website
- www.nextplc.co.uk
- Company Size
- 10,000+ Employees
Quick Insights into Next Product Quality
Next's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Next Product Quality the Highest
Ranked Next Product Quality the Lowest
Next Product Quality Score by Gender
Next's Product Quality score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Next.
Female
4.4/5
Male
N/A
Next Product Quality Score by Ethnicity
Next's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Next.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Other 3.8 | Other | 3.8 |
Next Product Quality Score by Age
Next's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Next.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Next Product Quality Score by Usage
Next's Product Quality score was rated 4.3 stars by customers who have used Next's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Next Product Quality Score by Industry
Next's Product Quality score was rated 5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Next Pricing
Next ROI & Value For Money
3.8/5
Next has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Next's overall ROI score rated by its users and customers.
Next Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Next ROI
Next's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Next's ROI score.
Ranked Next ROI the Highest
Ranked Next ROI the Lowest
Next ROI Score by Gender
Next's ROI score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Next.
Female
4.2/5
Male
N/A
Next ROI Score by Ethnicity
Next's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Next.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Other 3.6 | Other | 3.6 |
Next ROI Score by Age
Next's ROI score was rated 4.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Next.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Next ROI Score by Usage
Next's ROI score was rated 4.5 stars by customers who have used Next's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Next ROI Score by Industry
Next's ROI score was rated 4.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Next Customer Satisfaction (CSAT)
Next Customer Satisfaction (CSAT) Score
90 / 100
Next has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Next Customer Satisfaction
Next's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Next's Customer Satisfaction.
Ranked Next Customer Satisfaction the Highest
Ranked Next Customer Satisfaction the Lowest
Next Customer Satisfaction Score by Gender
Next's Customer Satisfaction score was rated 83 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Next.
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Next Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Next's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Next.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Next's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Next.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Next Customer Satisfaction Score by Age
Next's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Next.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Next Customer Satisfaction Score by Usage
Next's Customer Satisfaction score was rated 67 points by customers who have used Next's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Next Customer Satisfaction Score by Industry
Next's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Next Customer Satisfaction Score by Industry",
"text": "Next's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Next's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}
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}Next Customer Service
3.6/5
Next has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Next's overall Customer Service score rated by its users and customers.
About Next's Customer Service
Address
Desford Road, Leicester, LE19 4AT Bahamas
Website
www.nextplc.co.uk
Phone Number
7
Quick Insights into Next Customer Service
Next's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Next's Customer Service score.
Ranked Next Customer Service the Highest
Ranked Next Customer Service the Lowest
Next Customer Service Score by Gender
Next's Customer Service score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Next.
Female
3.9/5
Male
N/A
Next Customer Service Score by Ethnicity
Next's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Next.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Other 3 | Other | 3 |
Next Customer Service Score by Age
Next's Customer Service score was rated 4.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Next.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Next Customer Service Score by Usage
Next's Customer Service score was rated 3.8 stars by customers who have used Next's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Next Customer Service Score by Industry
Next's Customer Service score was rated 4.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Next as an Employer
2.5/5
Next has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Next scored a 13 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Next would recommend the brand to a friend. ENPS measures how likely Next employees would recommend working at Next to a friend.
Net Promoter Score
13
NPS Score
| 46% | Promoters |
|---|---|
| 21% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 18% | Promoters |
|---|---|
| 21% | Passive |
| 61% | Detractors |
