0
NPS
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Kidder Mathews
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About Kidder Mathews' Brand
Kidder Mathews (www.kidder.com) is the leading privately-held commercial real estate services firm on the West Coast and offers a full spectrum of property management, brokerage, and valuation advisory services to a diverse clientele that includes institutional and private investors, corporations, public agencies, and non-profit organizations. Kidder Mathews currently manages a commercial property portfolio of in excess of 70 million square feet, and facilitates more than $9 billion in commercial real estate transactions annually. The firm also provides development, building engineering, project and construction management, consulting, capital markets, and sustainability services from 22 offices throughout the West Coast. With offices in Nevada, Arizona, California, Washington & Oregon, Kidder Mathews is a growing, dynamic and entrepreneurial firm and has been consistently recognized as a “best place to work” in multiple markets. Among its major competitors, Kidder Mathews is ranked in 6th place for NPS while Newmark is 1st, and Colliers International is 2nd.
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Kidder Mathews Ranking
- #3 / 4 of its competitors
Kidder Mathews NPS
Kidder Mathews's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Kidder Mathews's customers would recommend using the product based on a scale of -100 to 100.
Kidder Mathews Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Kidder Mathews NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Apr 2022 66 | Apr 2022 | 66 |
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
Kidder Mathews is ranked third for NPS among its competitors. JLL and CBRE come in first and second, with Cushman & Wakefield coming in at #4.
Kidder Mathews |  CBRE |  JLL |  Cushman & Wakefield | |
| Global Ranking | #- | #267 | #443 | #514 |
| NPS | 0 | 17 | 19 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $24.40B | $9.43B | $3.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kidder Mathews NPS vs. Competitors
Compared to its competitors, Kidder Mathews's NPS is rated right above KW Commercial Real Estate, and is preceded by Avison Young.
| COMPANY | NPS Score | |
|---|---|---|
 | Newmark | 57 |
 | Colliers International | 20 |
| JLL | 19 |
| CBRE | 17 |
 | Avison Young | 10 |
| Kidder Mathews | 0 |
 | KW Commercial Real Estate | N/A |
 | G&A Properties | N/A |
| Cushman & Wakefield | -11 |
 | Marcus & Millichap | -13 |
| Lee & Associates | -25 |
 | Savills Studley | -100 |
Kidder Mathews Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Kidder Mathews users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kidder Mathews Customer Loyalty vs. Competitors
Compared to its competitors, Kidder Mathews's Customer Loyalty score is rated right above CBRE, and is preceded by JLL.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Avison Young | 81% |
| Cushman & Wakefield | 78% |
| JLL | 74% |
| Kidder Mathews | 73% |
| CBRE | 72% |
| Newmark | 69% |
| Colliers International | 65% |
| Lee & Associates | 55% |
| Marcus & Millichap | 49% |
| Savills Studley | N/A |
| KW Commercial Real Estate | N/A |
| G&A Properties | N/A |
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Kidder Mathews Product Quality
2.8/5
Kidder Mathews has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Kidder Mathews Product Information
Kidder Mathews’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Commercial Real Estate
Kidder Mathews Product Quality vs. Competitors
Compared to its competitors, Kidder Mathews's Product Quality score is rated right above Marcus & Millichap, and is preceded by Cushman & Wakefield.
| COMPANY | Product Quality Score | |
|---|---|---|
| Savills Studley | 5/5 |
| Colliers International | 3.9/5 |
| Lee & Associates | 3.7/5 |
| JLL | 3.7/5 |
| CBRE | 3.6/5 |
| Avison Young | 3.6/5 |
| Newmark | 3.5/5 |
| Cushman & Wakefield | 3.1/5 |
| Kidder Mathews | 2.8/5 |
| Marcus & Millichap | 2.8/5 |
| KW Commercial Real Estate | N/A |
| G&A Properties | N/A |
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Kidder Mathews Pricing
Kidder Mathews ROI & Value For Money
3.2/5
Kidder Mathews has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Kidder Mathews Pricing vs. Competitors
Compared to its competitors, Kidder Mathews's ROI score is rated right above Cushman & Wakefield, and is preceded by Avison Young.
| COMPANY | Pricing Score | |
|---|---|---|
| Savills Studley | 4/5 |
| Colliers International | 3.9/5 |
| Lee & Associates | 3.7/5 |
| Newmark | 3.7/5 |
| JLL | 3.6/5 |
| CBRE | 3.5/5 |
| Avison Young | 3.4/5 |
| Kidder Mathews | 3.2/5 |
| Cushman & Wakefield | 3.1/5 |
| Marcus & Millichap | 2.8/5 |
| KW Commercial Real Estate | N/A |
| G&A Properties | N/A |
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Kidder Mathews Customer Satisfaction (CSAT)
Kidder Mathews Customer Satisfaction (CSAT) Score
25 / 100
Kidder Mathews has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kidder Mathews Customer Satisfaction vs. Competitors
Compared to its competitors, Kidder Mathews's Customer Satisfaction score is rated right above Savills Studley, and is preceded by Marcus & Millichap.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Colliers International | 78% |
| JLL | 70% |
| CBRE | 67% |
| Newmark | 64% |
| Avison Young | 61% |
| Cushman & Wakefield | 52% |
| Lee & Associates | 50% |
| Marcus & Millichap | 45% |
| Kidder Mathews | 25% |
| Savills Studley | 0% |
| KW Commercial Real Estate | 0% |
| G&A Properties | 0% |
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Kidder Mathews Customer Service
3/5
Kidder Mathews has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Kidder Mathews's Customer Service
Address
601 Union Street, Suite 4720, Seattle, WA 98101
Website
http://www.kiddermathews.com/
Phone Number
(206) 296-9600
Kidder Mathews's Social Links
Kidder Mathews Customer Service vs. Competitors
Compared to its competitors, Kidder Mathews's Customer Service score is rated right above Marcus & Millichap, and is preceded by Cushman & Wakefield.
| COMPANY | Customer Service Score | |
|---|---|---|
| Colliers International | 4/5 |
| CBRE | 3.7/5 |
| Lee & Associates | 3.7/5 |
| JLL | 3.7/5 |
| Newmark | 3.6/5 |
| Avison Young | 3.5/5 |
| Cushman & Wakefield | 3.2/5 |
| Kidder Mathews | 3/5 |
| Marcus & Millichap | 2.6/5 |
| Savills Studley | N/A |
| KW Commercial Real Estate | N/A |
| G&A Properties | N/A |
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Kidder Mathews as an Employer
4.7/5
Kidder Mathews has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kidder Mathews scored a 0 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Kidder Mathews would recommend the brand to a friend. ENPS measures how likely Kidder Mathews employees would recommend working at Kidder Mathews to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
