10
NPS
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Avison Young
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About Avison Young's Brand
The world's fastest-growing commercial real estate services firm. Among its major competitors, Avison Young is ranked in 1st place for NPS while Redfin is 2nd, and Kidder Mathews is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Avison Young Ranking
- #1 / 4 of its competitors
Avison Young NPS
Avison Young's Net Promoter Score (NPS) is a 10 with 46% Promoters, 18% Passives, and 36% Detractors. Net Promoter Score tracks whether Avison Young's customers would recommend using the product based on a scale of -100 to 100.
Avison Young Overall NPS
| 46% | Promoters |
|---|---|
| 18% | Passives |
| 36% | Detractors |
Avison Young NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 6 | Oct 2022 | 6 |
Nov 2022 4 | Nov 2022 | 4 |
Jan 2023 11 | Jan 2023 | 11 |
Apr 2023 15 | Apr 2023 | 15 |
Jul 2023 18 | Jul 2023 | 18 |
Sep 2023 13 | Sep 2023 | 13 |
Nov 2023 8 | Nov 2023 | 8 |
Dec 2023 11 | Dec 2023 | 11 |
Feb 2024 16 | Feb 2024 | 16 |
May 2024 20 | May 2024 | 20 |
Jun 2025 15 | Jun 2025 | 15 |
Aug 2025 10 | Aug 2025 | 10 |
How Other Brands Compare
Avison Young is ranked first for NPS among its competitors. Redfin and Kidder Mathews come in second and third, with Lincoln Property Company coming in at #4.
Avison Young |  Redfin |  Lincoln Property Company |  Kidder Mathews | |
| Global Ranking | #- | #447 | #- | #- |
| NPS | 10 | 6 | -67 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.89B | $12.07B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avison Young NPS by Gender
Female customers rated Avison Young's NPS 87 points higher than Male customers.
Male
13
Avison Young's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
100
Avison Young's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Avison Young NPS by Ethnicity
Avison Young's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Avison Young NPS by Usage
Avison Young's NPS was rated 60 points by customers who have used Avison Young's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 60 | 2 to 5 Years | 60 |
Avison Young NPS vs. Competitors
Compared to its competitors, Avison Young's NPS is rated right above Redfin.
| COMPANY | NPS Score | |
|---|---|---|
| Avison Young | 10 |
| Redfin | 6 |
| Kidder Mathews | 0 |
| Lincoln Property Company | -67 |
Avison Young Customer Reviews
Out of the 2 Avison Young customer reviews 2 were positive and 0 were constructive. Avison Young customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Avison Young Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Avison Young users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Avison Young Customer Loyalty Score by Gender
Female customers rated Avison Young's Customer Loyalty score 13% higher than Male customers.
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Male
87%
Yes
Female
100%
Yes
Avison Young Customer Loyalty Score by Ethnicity
Avison Young's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Avison Young Customer Loyalty Score by Usage
Avison Young's Customer Loyalty score was rated 100% by customers who have used Avison Young's products/services for 2 to 5 Years.
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Avison Young Customer Loyalty Score by Industry
Avison Young's Customer Loyalty score was rated 100% by Tech industry customers.
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Avison Young Customer Loyalty vs. Competitors
Compared to its competitors, Avison Young's Customer Loyalty score is rated right above Redfin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Avison Young | 81% |
| Redfin | 75% |
| Lincoln Property Company | 74% |
| Kidder Mathews | 73% |
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Avison Young Product Quality
3.6/5
Avison Young has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Avison Young Product Information
Avison Young’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Avison Young's product the highest.
- Website
- http://www.avisonyoung.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Real Estate
Quick Insights into Avison Young Product Quality
Avison Young's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Avison Young Product Quality the Highest
Ranked Avison Young Product Quality the Lowest
Avison Young Product Quality Score by Gender
Female customers rated Avison Young's Product Quality score 0.6 stars higher than Male customers.
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Male
3.7/5
Female
4.3/5
Avison Young Product Quality Score by Ethnicity
Avison Young's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Avison Young Product Quality Score by Usage
Avison Young's Product Quality score was rated 4.2 stars by customers who have used Avison Young's products/services for 2 to 5 Years.
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Avison Young Product Quality Score by Industry
Avison Young's Product Quality score was rated 4.6 stars by Tech industry customers.
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Avison Young Product Quality vs. Competitors
Compared to its competitors, Avison Young's Product Quality score is rated right above Redfin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Avison Young | 3.6/5 |
| Redfin | 3.6/5 |
| Kidder Mathews | 2.8/5 |
| Lincoln Property Company | 1.5/5 |
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Avison Young Pricing
Avison Young ROI & Value For Money
3.4/5
Avison Young has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Avison Young Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Avison Young ROI
Avison Young's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Avison Young ROI the Highest
Ranked Avison Young ROI the Lowest
Avison Young ROI Score by Gender
Female customers rated Avison Young's ROI score 0.8 stars higher than Male customers.
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Male
3.5/5
Female
4.3/5
Avison Young ROI Score by Ethnicity
Avison Young's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Avison Young.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Avison Young ROI Score by Usage
Avison Young's ROI score was rated 4 stars by customers who have used Avison Young's products/services for 2 to 5 Years.
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Avison Young ROI Score by Industry
Avison Young's ROI score was rated 4 stars by Tech industry customers.
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Avison Young Pricing vs. Competitors
Compared to its competitors, Avison Young's ROI score is rated right above Kidder Mathews, and is preceded by Redfin.
| COMPANY | Pricing Score | |
|---|---|---|
| Redfin | 3.5/5 |
| Avison Young | 3.4/5 |
| Kidder Mathews | 3.2/5 |
| Lincoln Property Company | 1.6/5 |
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Avison Young Customer Satisfaction (CSAT)
Avison Young Customer Satisfaction (CSAT) Score
61 / 100
Avison Young has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avison Young Customer Satisfaction
Avison Young's Customer Satisfaction score was rated highest by customers who have used Avison Young's products/services for 2 to 5 Years.
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Ranked Avison Young Customer Satisfaction the Highest
Avison Young Customer Satisfaction Score by Gender
Avison Young's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Avison Young Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Avison Young's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avison Young.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Avison Young Customer Satisfaction Score by Usage
Avison Young's Customer Satisfaction score was rated 100 points by customers who have used Avison Young's products/services for 2 to 5 Years.
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Avison Young Customer Satisfaction Score by Industry
Avison Young's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Avison Young Customer Satisfaction vs. Competitors
Compared to its competitors, Avison Young's Customer Satisfaction score is rated right above Kidder Mathews, and is preceded by Redfin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Redfin | 62% |
| Avison Young | 61% |
| Kidder Mathews | 25% |
| Lincoln Property Company | 11% |
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Avison Young Customer Service
3.5/5
Avison Young has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Avison Young's Customer Service
Address
18 York Street Suite 400,
Website
http://www.avisonyoung.com/
Quick Insights into Avison Young Customer Service
Avison Young's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Avison Young Customer Service the Highest
Ranked Avison Young Customer Service the Lowest
Avison Young Customer Service Score by Gender
Female customers rated Avison Young's Customer Service score 0.8 stars higher than Male customers.
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Male
3.7/5
Female
4.5/5
Avison Young Customer Service Score by Ethnicity
Avison Young's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Avison Young.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Avison Young Customer Service Score by Usage
Avison Young's Customer Service score was rated 4.3 stars by customers who have used Avison Young's products/services for 2 to 5 Years.
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Avison Young Customer Service Score by Industry
Avison Young's Customer Service score was rated 4.6 stars by Tech industry customers.
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Avison Young Customer Service vs. Competitors
Compared to its competitors, Avison Young's Customer Service score is rated right above Kidder Mathews, and is preceded by Redfin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Redfin | 3.6/5 |
| Avison Young | 3.5/5 |
| Kidder Mathews | 3/5 |
| Lincoln Property Company | 1.5/5 |
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Avison Young as an Employer
3.3/5
Avison Young has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Avison Young scored a 10 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Avison Young would recommend the brand to a friend. ENPS measures how likely Avison Young employees would recommend working at Avison Young to a friend.
Net Promoter Score
10
NPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
