-70
NPS
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Front Gate Tickets
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About Front Gate Tickets' Brand
Front Gate Tickets provides technology solutions such as ticketing software for the live entertainment industry. Among its major competitors, Front Gate Tickets is ranked in 4th place for NPS while TicketLeap is 1st, and Eventbrite is 2nd.
Brand at a Glance
60%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Front Gate Tickets Ranking
- #4 / 4 of its competitors
Front Gate Tickets NPS
Front Gate Tickets's Net Promoter Score (NPS) is a -70 with 13% Promoters, 4% Passives, and 83% Detractors. Net Promoter Score tracks whether Front Gate Tickets's customers would recommend using the product based on a scale of -100 to 100.
Front Gate Tickets Overall NPS
| 13% | Promoters |
|---|---|
| 4% | Passives |
| 83% | Detractors |
Front Gate Tickets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -72 | Jul 2022 | -72 |
Dec 2022 -64 | Dec 2022 | -64 |
Jan 2023 -65 | Jan 2023 | -65 |
Apr 2023 -67 | Apr 2023 | -67 |
Jul 2023 -69 | Jul 2023 | -69 |
Aug 2023 -69 | Aug 2023 | -69 |
Sep 2023 -71 | Sep 2023 | -71 |
Oct 2023 -72 | Oct 2023 | -72 |
Jan 2024 -68 | Jan 2024 | -68 |
Feb 2024 -68 | Feb 2024 | -68 |
May 2024 -70 | May 2024 | -70 |
Mar 2025 -70 | Mar 2025 | -70 |
How Other Brands Compare
Front Gate Tickets is ranked #4 for NPS among its competitors. TicketLeap and Eventbrite come in first and second, with Ticketmaster coming in at third.
Front Gate Tickets |  Eventbrite |  TicketLeap |  Ticketmaster | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | -70 | 33 | 34 | -63 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $597.50M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Front Gate Tickets NPS by Gender
Front Gate Tickets's NPS was rated -60 by both Female and Male customers on Comparably.
Male
-60
Front Gate Tickets's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-60
Front Gate Tickets's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Front Gate Tickets NPS by Ethnicity
Front Gate Tickets's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Front Gate Tickets NPS vs. Competitors
Compared to its competitors, Front Gate Tickets's NPS is rated right below Ticketmaster.
| COMPANY | NPS Score | |
|---|---|---|
| TicketLeap | 34 |
| Eventbrite | 33 |
| Ticketmaster | -63 |
| Front Gate Tickets | -70 |
Front Gate Tickets Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Front Gate Tickets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Front Gate Tickets Customer Loyalty Score by Gender
Male customers rated Front Gate Tickets's Customer Loyalty score 18% higher than Female customers.
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Male
64%
Yes
Female
46%
Yes
Front Gate Tickets Customer Loyalty Score by Ethnicity
Front Gate Tickets's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Front Gate Tickets.
46
out of 100
Caucasian
Front Gate Tickets Customer Loyalty vs. Competitors
Compared to its competitors, Front Gate Tickets's Customer Loyalty score is rated right above Eventbrite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Front Gate Tickets | 60% |
| Eventbrite | 59% |
| Ticketmaster | 56% |
| TicketLeap | N/A |
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Front Gate Tickets Product Quality
1.7/5
Front Gate Tickets has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Front Gate Tickets Product Information
Front Gate Tickets’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Sports & Entertainment
Quick Insights into Front Gate Tickets Product Quality
Front Gate Tickets's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Front Gate Tickets Product Quality the Highest
Ranked Front Gate Tickets Product Quality the Lowest
Front Gate Tickets Product Quality Score by Gender
Male customers rated Front Gate Tickets's Product Quality score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Front Gate Tickets Product Quality Score by Ethnicity
Front Gate Tickets's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Front Gate Tickets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Front Gate Tickets Product Quality vs. Competitors
Compared to its competitors, Front Gate Tickets's Product Quality score is rated right below Ticketmaster.
| COMPANY | Product Quality Score | |
|---|---|---|
| TicketLeap | 4/5 |
| Eventbrite | 3.6/5 |
| Ticketmaster | 1.7/5 |
| Front Gate Tickets | 1.7/5 |
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VS
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Front Gate Tickets Pricing
Front Gate Tickets ROI & Value For Money
1.5/5
Front Gate Tickets has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Front Gate Tickets ROI
Front Gate Tickets's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Front Gate Tickets ROI the Highest
Ranked Front Gate Tickets ROI the Lowest
Front Gate Tickets ROI Score by Gender
Male customers rated Front Gate Tickets's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Front Gate Tickets ROI Score by Ethnicity
Front Gate Tickets's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Front Gate Tickets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Front Gate Tickets Pricing vs. Competitors
Compared to its competitors, Front Gate Tickets's ROI score is rated right above Ticketmaster, and is preceded by Eventbrite.
| COMPANY | Pricing Score | |
|---|---|---|
| TicketLeap | 4/5 |
| Eventbrite | 3.5/5 |
| Front Gate Tickets | 1.5/5 |
| Ticketmaster | 1.5/5 |
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Front Gate Tickets Customer Satisfaction (CSAT)
Front Gate Tickets Customer Satisfaction (CSAT) Score
4 / 100
Front Gate Tickets has an overall Customer Satisfaction score of 4 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
5%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Front Gate Tickets Customer Satisfaction
Front Gate Tickets's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Front Gate Tickets Customer Satisfaction the Highest
Front Gate Tickets Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Front Gate Tickets' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Front Gate Tickets.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Front Gate Tickets Customer Satisfaction vs. Competitors
Compared to its competitors, Front Gate Tickets's Customer Satisfaction score is rated right above TicketLeap, and is preceded by Ticketmaster.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eventbrite | 55% |
| Ticketmaster | 19% |
| Front Gate Tickets | 4% |
| TicketLeap | 0% |
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Front Gate Tickets Customer Service
1.5/5
Front Gate Tickets has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Front Gate Tickets's Customer Service
Address
1711 S. Congress Ave, Austin, TX 78704
Website
http://weare.frontgatetickets.com
Phone Number
888 512 SHOW 7469
Quick Insights into Front Gate Tickets Customer Service
Front Gate Tickets's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Front Gate Tickets Customer Service the Highest
Ranked Front Gate Tickets Customer Service the Lowest
Front Gate Tickets Customer Service Score by Gender
Front Gate Tickets's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Front Gate Tickets.
Male
1.5/5
Female
1.5/5
Front Gate Tickets Customer Service Score by Ethnicity
Front Gate Tickets's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Front Gate Tickets.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Front Gate Tickets Customer Service vs. Competitors
Compared to its competitors, Front Gate Tickets's Customer Service score is rated right below Ticketmaster.
| COMPANY | Customer Service Score | |
|---|---|---|
| TicketLeap | 5/5 |
| Eventbrite | 3/5 |
| Ticketmaster | 1.5/5 |
| Front Gate Tickets | 1.5/5 |
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Front Gate Tickets as an Employer
Consumer vs. Employees
Front Gate Tickets scored a -70 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Front Gate Tickets would recommend the brand to a friend. ENPS measures how likely Front Gate Tickets employees would recommend working at Front Gate Tickets to a friend.
Net Promoter Score
-70
NPS Score
| 13% | Promoters |
|---|---|
| 4% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
