-100
NPS
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Primesport
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About Primesport's Brand
PrimeSport is the leader in providing direct access to the biggest sporting events on the planet, offering tickets, travel, hospitality,
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Primesport NPS
Primesport's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Primesport's customers would recommend using the product based on a scale of -100 to 100.
Primesport Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Primesport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Primesport Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Primesport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Primesport Product Quality
1.5/5
Primesport has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Primesport's overall Product Quality score rated by its users and customers.
Primesport Product Information
Primesport’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.primesport.com
- Company Size
- 201-500 Employees
Industry
Tech
Sports & Entertainment
Primesport Pricing
Primesport ROI & Value For Money
1.5/5
Primesport has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Primesport's overall ROI score rated by its users and customers.
Primesport Customer Service
1.5/5
Primesport has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Primesport's overall Customer Service score rated by its users and customers.
About Primesport's Customer Service
Address
Atlanta, GA
Website
http://www.primesport.com
Phone Number
404-941-3940
Primesport as an Employer
3.3/5
Primesport has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Primesport scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Primesport would recommend the brand to a friend. ENPS measures how likely Primesport employees would recommend working at Primesport to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
