-100
NPS
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Viagogo
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About Viagogo's Brand
Viagogo is an online event ticket marketplace for secondary buyers and sellers.
Brand at a Glance
51%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Viagogo NPS
Viagogo's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Viagogo's customers would recommend using the product based on a scale of -100 to 100.
Viagogo Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Viagogo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
May 2025 -100 | May 2025 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
Feb 2026 -100 | Feb 2026 | -100 |
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viagogo NPS by Gender
Viagogo's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Viagogo's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Viagogo's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Viagogo NPS by Usage
Viagogo's NPS was rated -100 points by customers who have used Viagogo's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
Viagogo Customer Reviews
Out of the 3 Viagogo customer reviews 0 were positive and 3 were constructive. Viagogo customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Viagogo Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Viagogo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Viagogo Customer Loyalty Score by Gender
Male customers rated Viagogo's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Viagogo.
Male
70%
Yes
Female
40%
Yes
Viagogo Customer Loyalty Score by Usage
Viagogo's Customer Loyalty score was rated the highest by customers who have used Viagogo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Viagogo Product Quality
1.5/5
Viagogo has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Viagogo Product Information
Viagogo’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.viagogo.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Marketplaces
Media
Social
Sports & Entertainment
Quick Insights into Viagogo Product Quality
Viagogo's Product Quality score was rated highest by customers who have used Viagogo's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Viagogo's Product Quality.
Ranked Viagogo Product Quality the Highest
Ranked Viagogo Product Quality the Lowest
Viagogo Product Quality Score by Gender
Viagogo's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Viagogo.
Male
1.5/5
Female
1.5/5
Viagogo Product Quality Score by Usage
Viagogo's Product Quality score was rated 1.5 stars by customers who have used Viagogo's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Viagogo Pricing
Viagogo ROI & Value For Money
1.5/5
Viagogo has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Viagogo ROI
Viagogo's ROI score was rated highest by customers who have used Viagogo's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Viagogo's ROI score.
Ranked Viagogo ROI the Highest
Ranked Viagogo ROI the Lowest
Viagogo ROI Score by Gender
Viagogo's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Viagogo.
Male
1.5/5
Female
1.5/5
Viagogo ROI Score by Usage
Viagogo's ROI score was rated 1.5 stars by customers who have used Viagogo's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Viagogo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
90%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Viagogo Customer Satisfaction
Viagogo's Customer Satisfaction score was rated highest by customers who have used Viagogo's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Viagogo's Customer Satisfaction.
Ranked Viagogo Customer Satisfaction the Highest
Ranked Viagogo Customer Satisfaction the Lowest
Viagogo Customer Satisfaction Score by Gender
Viagogo's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Viagogo.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Viagogo Customer Satisfaction Score by Usage
Viagogo's Customer Satisfaction score was rated 0 points by customers who have used Viagogo's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Viagogo Customer Service
1.5/5
Viagogo has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Viagogo's overall Customer Service score rated by its users and customers.
About Viagogo's Customer Service
Address
77 Battery St Fl 4, San Francisco, CA
Website
http://www.viagogo.com
Quick Insights into Viagogo Customer Service
Viagogo's Customer Service score was rated highest by customers who have used Viagogo's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Viagogo's Customer Service score.
Ranked Viagogo Customer Service the Highest
Ranked Viagogo Customer Service the Lowest
Viagogo Customer Service Score by Gender
Viagogo's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Viagogo.
Male
1.5/5
Female
1.5/5
Viagogo Customer Service Score by Usage
Viagogo's Customer Service score was rated 1.5 stars by customers who have used Viagogo's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
