-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Experient
Marketing or Exec? Claim Your Free Account
About Experient's Brand
Among its major competitors, Experient is ranked in 2nd place for NPS while CVENT is 1st, and eventcore is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Experient Ranking
- #2 / 4 of its competitors
Experient NPS
Experient's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Experient's customers would recommend using the product based on a scale of -100 to 100.
Experient Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Experient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
How Other Brands Compare
Experient is ranked second for NPS among its competitors. CVENT and eventcore come in first and third, with Orchid Event Solutions coming in at #4.
Experient |  CVENT |  eventcore |  Orchid Event Solutions | |
| Global Ranking | #- | #450 | #- | #- |
| NPS | -100 | 30 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Experient Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Experient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Experient Customer Loyalty vs. Competitors
Compared to its competitors, Experient's Customer Loyalty score is rated right below CVENT.
Unlock Experient Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Experient Customer Loyalty vs. Competitors data and gain insights into your customers today.
Experient Product Quality
1.5/5
Experient has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Experient's overall Product Quality score rated by its users and customers.
Experient Product Information
Experient’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.experient-inc.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Experient Product Quality vs. Competitors
Compared to its competitors, Experient's Product Quality score is rated right below CVENT.
Unlock Experient Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Experient Product Quality vs. Competitors data and gain insights into your customers today.
Experient Pricing
Experient ROI & Value For Money
1.5/5
Experient has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Experient's overall ROI score rated by its users and customers.
Experient Pricing vs. Competitors
Compared to its competitors, Experient's ROI score is rated right below CVENT.
Unlock Experient ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Experient ROI vs. Competitors data and gain insights into your customers today.
Experient Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Experient Customer Satisfaction vs. Competitors
Compared to its competitors, Experient's Customer Satisfaction score is rated right below CVENT.
Unlock Experient Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Experient Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Experient Customer Service
1.5/5
Experient has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Experient's overall Customer Service score rated by its users and customers.
About Experient's Customer Service
Address
Twinsburg, OH
Website
http://www.experient-inc.com
Experient Customer Service vs. Competitors
Compared to its competitors, Experient's Customer Service score is rated right below CVENT.
Unlock Experient Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Experient Customer Service vs. Competitors data and gain insights into your customers today.
Experient as an Employer
2.6/5
Experient has a 2.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Experient scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Experient would recommend the brand to a friend. ENPS measures how likely Experient employees would recommend working at Experient to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
