55
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bizzabo
Marketing or Exec? Claim Your Free Account
About Bizzabo's Brand
Bizzabo is an all-in-one event success platform designed to help professional event planners run better events Among its major competitors, Bizzabo is ranked in 2nd place for NPS while Guidebook is 1st, and etouches is 3rd.
Brand at a Glance
71%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.3/5
Customer Service
Bizzabo Ranking
- #1 / 4 of its competitors
Bizzabo NPS
Bizzabo's Net Promoter Score (NPS) is a 55 with 73% Promoters, 9% Passives, and 18% Detractors. Net Promoter Score tracks whether Bizzabo's customers would recommend using the product based on a scale of -100 to 100.
Bizzabo Overall NPS
| 73% | Promoters |
|---|---|
| 9% | Passives |
| 18% | Detractors |
Bizzabo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Mar 2021 76 | Mar 2021 | 76 |
Apr 2021 72 | Apr 2021 | 72 |
May 2021 70 | May 2021 | 70 |
Jun 2021 70 | Jun 2021 | 70 |
Jul 2021 70 | Jul 2021 | 70 |
Aug 2021 68 | Aug 2021 | 68 |
Apr 2022 63 | Apr 2022 | 63 |
May 2022 61 | May 2022 | 61 |
Feb 2023 61 | Feb 2023 | 61 |
Aug 2024 59 | Aug 2024 | 59 |
Sep 2024 55 | Sep 2024 | 55 |
How Other Brands Compare
Bizzabo is ranked first for NPS among its competitors. Eventbrite and NextRoll come in second and third, with iClick Interactive coming in at #4.
Bizzabo |  Eventbrite |  NextRoll |  iClick Interactive | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | 55 | 33 | 5 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $597.50M | $1.55B | $1.03B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bizzabo NPS by Gender
Bizzabo's NPS was rated -20 by Male customers on Comparably.
Male
-20
Bizzabo's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Bizzabo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bizzabo NPS by Usage
Bizzabo's NPS was rated the highest by customers who have used Bizzabo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 63 | 1 to 2 Years | 63 |
2 to 5 Years 89 | 2 to 5 Years | 89 |
Bizzabo NPS vs. Competitors
Compared to its competitors, Bizzabo's NPS is rated right above etouches, and is preceded by Guidebook.
| COMPANY | NPS Score | |
|---|---|---|
 | Guidebook | 69 |
| Bizzabo | 55 |
 | etouches | 44 |
| Eventbrite | 33 |
| NextRoll | 5 |
 | Hubb | N/A |
 | MeetingPlay | N/A |
 | Adform | N/A |
Bizzabo Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Bizzabo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bizzabo Customer Loyalty Score by Gender
Bizzabo's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bizzabo.
Male
82%
Yes
Female
N/A
Yes
Bizzabo Customer Loyalty Score by Usage
Bizzabo's Customer Loyalty score was rated 82% by customers who have used Bizzabo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bizzabo Customer Loyalty vs. Competitors
Compared to its competitors, Bizzabo's Customer Loyalty score is rated right above Eventbrite, and is preceded by NextRoll.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Guidebook | 100% |
| NextRoll | 79% |
| Bizzabo | 71% |
| Eventbrite | 59% |
| etouches | N/A |
| Hubb | N/A |
| MeetingPlay | N/A |
| Adform | N/A |
Unlock Bizzabo Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bizzabo Customer Loyalty vs. Competitors data and gain insights into your customers today.
Bizzabo Product Quality
4/5
Bizzabo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bizzabo's overall Product Quality score rated by its users and customers.
Bizzabo Product Information
Bizzabo serves markets in the United States, Europe, Australia, Canada, India, United Kingdom, and Germany. Bizzabo supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Bizzabo’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bizzabo's product the highest.
- Website
- http://www.bizzabo.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Media
Mobile App
Languages Supported
English
Product Type
Registration Software
Event Management Software
Conference Software
Ticketing Software
Event Booking Software
Event Check In Software
Quick Insights into Bizzabo Product Quality
Bizzabo's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Bizzabo's Product Quality.
Ranked Bizzabo Product Quality the Highest
Bizzabo Product Quality Score by Gender
Bizzabo's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bizzabo.
Male
4.1/5
Female
N/A
Bizzabo Product Quality Score by Usage
Bizzabo's Product Quality score was rated 3.9 stars by customers who have used Bizzabo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bizzabo Product Quality Score by Industry
Bizzabo's Product Quality score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bizzabo Product Quality vs. Competitors
Compared to its competitors, Bizzabo's Product Quality score is rated right above NextRoll, and is preceded by etouches.
| COMPANY | Product Quality Score | |
|---|---|---|
| Guidebook | 4.6/5 |
| etouches | 4.2/5 |
| Bizzabo | 4/5 |
| NextRoll | 3.9/5 |
| Eventbrite | 3.6/5 |
| Hubb | N/A |
| MeetingPlay | N/A |
| Adform | N/A |
Unlock Bizzabo Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bizzabo Product Quality vs. Competitors data and gain insights into your customers today.
Bizzabo Pricing
Bizzabo ROI & Value For Money
4/5
Bizzabo has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bizzabo's overall ROI score rated by its users and customers.
Bizzabo Pricing Plans
Bizzabo has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Bizzabo?
Medium Businesses
Large Enterprises
Quick Insights into Bizzabo ROI
Bizzabo's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Bizzabo's ROI score.
Ranked Bizzabo ROI the Highest
Bizzabo ROI Score by Gender
Bizzabo's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bizzabo.
Male
3.4/5
Female
N/A
Bizzabo ROI Score by Usage
Bizzabo's ROI score was rated 3.4 stars by customers who have used Bizzabo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bizzabo ROI Score by Industry
Bizzabo's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bizzabo Pricing vs. Competitors
Compared to its competitors, Bizzabo's ROI score is rated right above NextRoll, and is preceded by Guidebook.
| COMPANY | Pricing Score | |
|---|---|---|
| Guidebook | 4.4/5 |
| Bizzabo | 4/5 |
| NextRoll | 3.9/5 |
| etouches | 3.8/5 |
| Eventbrite | 3.5/5 |
| Hubb | N/A |
| MeetingPlay | N/A |
| Adform | N/A |
Unlock Bizzabo ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bizzabo ROI vs. Competitors data and gain insights into your customers today.
Bizzabo Customer Satisfaction (CSAT)
Bizzabo Customer Satisfaction (CSAT) Score
72 / 100
Bizzabo has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bizzabo Customer Satisfaction vs. Competitors
Compared to its competitors, Bizzabo's Customer Satisfaction score is rated right above Eventbrite, and is preceded by NextRoll.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Guidebook | 100% |
| NextRoll | 86% |
| Bizzabo | 72% |
| Eventbrite | 55% |
| etouches | 0% |
| Hubb | 0% |
| MeetingPlay | 0% |
| Adform | 0% |
Unlock Bizzabo Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bizzabo Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Bizzabo Customer Service
3.3/5
Bizzabo has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bizzabo's overall Customer Service score rated by its users and customers.
About Bizzabo's Customer Service
Address
43 West 23rd St, 8th Flr, New York City, NY 10010
Website
http://www.bizzabo.com
Phone Number
1-800-604-2499
Bizzabo's Social Links
Quick Insights into Bizzabo Customer Service
Bizzabo's Customer Service score was rated highest by customers who have used Bizzabo's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Bizzabo's Customer Service score.
Ranked Bizzabo Customer Service the Highest
Bizzabo Customer Service Score by Gender
Bizzabo's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bizzabo.
Male
3.5/5
Female
N/A
Bizzabo Customer Service Score by Usage
Bizzabo's Customer Service score was rated 3.5 stars by customers who have used Bizzabo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bizzabo Customer Service vs. Competitors
Compared to its competitors, Bizzabo's Customer Service score is rated right above Eventbrite, and is preceded by NextRoll.
| COMPANY | Customer Service Score | |
|---|---|---|
| Guidebook | 5/5 |
| etouches | 5/5 |
| NextRoll | 4/5 |
| Bizzabo | 3.3/5 |
| Eventbrite | 3/5 |
| Hubb | N/A |
| MeetingPlay | N/A |
| Adform | N/A |
Unlock Bizzabo Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bizzabo Customer Service vs. Competitors data and gain insights into your customers today.
Bizzabo as an Employer
4.1/5
Bizzabo has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bizzabo scored a 55 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Bizzabo would recommend the brand to a friend. ENPS measures how likely Bizzabo employees would recommend working at Bizzabo to a friend.
Net Promoter Score
55
NPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
