44
NPS
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15Five
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About 15Five's Brand
15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change. Among its major competitors, 15Five is ranked in 4th place for NPS while Kazoo is 1st, and PerformYard is 2nd.Their current valuation is $150.00M
Brand at a Glance
69%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
3.4/5
Customer Service
15Five Ranking
- #3 / 4 of its competitors
15Five NPS
15Five's Net Promoter Score (NPS) is a 44 with 61% Promoters, 22% Passives, and 17% Detractors. Net Promoter Score tracks whether 15Five's customers would recommend using the product based on a scale of -100 to 100.
15Five Overall NPS
| 61% | Promoters |
|---|---|
| 22% | Passives |
| 17% | Detractors |
15Five NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 58 | Nov 2021 | 58 |
Dec 2021 60 | Dec 2021 | 60 |
Jan 2022 59 | Jan 2022 | 59 |
Apr 2022 57 | Apr 2022 | 57 |
May 2022 56 | May 2022 | 56 |
Oct 2022 53 | Oct 2022 | 53 |
Jan 2023 53 | Jan 2023 | 53 |
Jun 2023 53 | Jun 2023 | 53 |
Jul 2023 50 | Jul 2023 | 50 |
Oct 2023 48 | Oct 2023 | 48 |
Jan 2024 46 | Jan 2024 | 46 |
May 2025 44 | May 2025 | 44 |
How Other Brands Compare
15Five is ranked third for NPS among its competitors. Kazoo and Lattice come in first and second, with Culture Amp coming in at #4. Among those competitors, it is the third most valued company behind Lattice.
15Five |  Culture Amp |  Lattice |  Kazoo | |
| Global Ranking | #- | #686 | #- | #- |
| NPS | 44 | 34 | 47 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $150.00M | - | $200.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
15Five NPS by Usage
15Five's NPS was rated the highest by customers who have used 15Five's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
15Five NPS vs. Competitors
Compared to its competitors, 15Five's NPS is rated right above Trakstar, and is preceded by Lattice.
| COMPANY | NPS Score | |
|---|---|---|
| Kazoo | 100 |
 | PerformYard | 79 |
| Lattice | 47 |
| 15Five | 44 |
 | Trakstar | 35 |
| Culture Amp | 34 |
 | Engagedly | N/A |
15Five Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of 15Five users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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15Five Customer Loyalty vs. Competitors
Compared to its competitors, 15Five's Customer Loyalty score is rated right above Lattice, and is preceded by Culture Amp.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Culture Amp | 89% |
| 15Five | 69% |
| Lattice | 47% |
| Trakstar | 10% |
| Kazoo | N/A |
| PerformYard | N/A |
| Engagedly | N/A |
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15Five Product Quality
4.4/5
15Five has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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15Five Product Information
15Five serves markets in the United States, Europe, Australia, Canada, and United Kingdom. 15Five supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
15Five’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated 15Five's product the highest.
- Website
- http://15five.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Business Performance Management Software
Employee Engagement Software
Performance Management & Appraisal Software
360 Degree Feedback Software
OKR Software
Quick Insights into 15Five Product Quality
15Five's Product Quality score was rated highest by customers from the Tech industry.
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Ranked 15Five Product Quality the Highest
15Five Product Quality Score by Industry
15Five's Product Quality score was rated 4 stars by Tech industry customers.
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15Five Product Quality vs. Competitors
Compared to its competitors, 15Five's Product Quality score is rated right above Trakstar, and is preceded by PerformYard.
| COMPANY | Product Quality Score | |
|---|---|---|
| PerformYard | 4.5/5 |
| 15Five | 4.4/5 |
| Trakstar | 4.3/5 |
| Culture Amp | 4.2/5 |
| Lattice | 3.8/5 |
| Kazoo | N/A |
| Engagedly | N/A |
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15Five Pricing
15Five ROI & Value For Money
4.3/5
15Five has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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15Five Pricing Plans
15Five has a pricing structure that accommodates small and medium businesses. Starting from $7/month, 15Five uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses 15Five?
Small Businesses
Medium Businesses
Quick Insights into 15Five ROI
15Five's ROI score was rated highest by customers from the Tech industry.
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Ranked 15Five ROI the Highest
15Five ROI Score by Industry
15Five's ROI score was rated 3.4 stars by Tech industry customers.
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15Five Pricing vs. Competitors
Compared to its competitors, 15Five's ROI score is rated right above Trakstar, and is preceded by PerformYard.
| COMPANY | Pricing Score | |
|---|---|---|
| PerformYard | 4.6/5 |
| 15Five | 4.3/5 |
| Trakstar | 4.1/5 |
| Culture Amp | 4/5 |
| Lattice | 3.9/5 |
| Kazoo | N/A |
| Engagedly | N/A |
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15Five Customer Satisfaction (CSAT)
15Five Customer Satisfaction (CSAT) Score
100 / 100
15Five has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
15Five Customer Satisfaction vs. Competitors
Compared to its competitors, 15Five's Customer Satisfaction score is rated right above Culture Amp, and is preceded by PerformYard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PerformYard | 100% |
| 15Five | 100% |
| Culture Amp | 81% |
| Kazoo | 0% |
| Lattice | 0% |
| Trakstar | 0% |
| Engagedly | 0% |
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15Five Customer Service
3.4/5
15Five has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About 15Five's Customer Service
Address
3053 Fillmore St #279, San Francisco, CA 94123
Website
http://15five.com
Phone Number
415-967-3483
15Five's Social Links
15Five Customer Service vs. Competitors
Compared to its competitors, 15Five's Customer Service score is rated right above Lattice, and is preceded by Culture Amp.
| COMPANY | Customer Service Score | |
|---|---|---|
| PerformYard | 5/5 |
| Culture Amp | 3.9/5 |
| 15Five | 3.4/5 |
| Lattice | 3.2/5 |
| Trakstar | 2.7/5 |
| Kazoo | N/A |
| Engagedly | N/A |
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15Five as an Employer
2.7/5
15Five has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
15Five scored a 44 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of 15Five would recommend the brand to a friend. ENPS measures how likely 15Five employees would recommend working at 15Five to a friend.
Net Promoter Score
44
NPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 25% | Promoters |
|---|---|
| 21% | Passive |
| 54% | Detractors |
