47
NPS
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Lattice
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About Lattice's Brand
Lattice is the people management platform that empowers people leaders to build engaged, high-performing teams that love coming to work. Among its major competitors, Lattice is ranked in 2nd place for NPS while Emplify is 1st, and 15Five is 3rd. Overall, Lattice has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $200.00M
Brand at a Glance
47%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.2/5
Customer Service
Lattice Ranking
- #1 / 4 of its competitors
Lattice NPS
Lattice's Net Promoter Score (NPS) is a 47 with 69% Promoters, 9% Passives, and 22% Detractors. Net Promoter Score tracks whether Lattice's customers would recommend using the product based on a scale of -100 to 100.
Lattice Overall NPS
| 69% | Promoters |
|---|---|
| 9% | Passives |
| 22% | Detractors |
Lattice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
Oct 2020 53 | Oct 2020 | 53 |
Dec 2020 55 | Dec 2020 | 55 |
Mar 2021 57 | Mar 2021 | 57 |
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 46 | Mar 2022 | 46 |
How Other Brands Compare
Lattice is ranked first for NPS among its competitors. 15Five and Culture Amp come in second and third, with Reflektive coming in at #4. Among those competitors, it is the most valued company behind Reflektive.
Lattice |  Culture Amp |  Reflektive |  15Five | |
| Global Ranking | #- | #686 | #- | #- |
| NPS | 47 | 34 | - | 44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $200.00M | - | $300.00M | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lattice NPS by Usage
Lattice's NPS was rated 58 points by customers who have used Lattice's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 58 | Less than 1 Year | 58 |
Lattice NPS vs. Competitors
Compared to its competitors, Lattice's NPS is rated right above 15Five, and is preceded by Emplify.
| COMPANY | NPS Score | |
|---|---|---|
 | Emplify | 100 |
| Lattice | 47 |
| 15Five | 44 |
 | Officevibe | 44 |
| Culture Amp | 34 |
 | Glint | 10 |
| Reflektive | N/A |
Lattice Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Lattice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lattice Customer Loyalty vs. Competitors
Compared to its competitors, Lattice's Customer Loyalty score is rated right above Emplify, and is preceded by Officevibe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Culture Amp | 89% |
| Glint | 87% |
| 15Five | 69% |
| Officevibe | 51% |
| Lattice | 47% |
| Emplify | N/A |
| Reflektive | N/A |
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Lattice Product Quality
3.8/5
Lattice has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Lattice Product Information
Lattice serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Lattice supports Web devices and offers products for medium and large sized businesses.
Lattice’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lattice's product the highest.
- Website
- http://www.lattice.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Employee Engagement Software
Performance Management & Appraisal Software
360 Degree Feedback Software
OKR Software
Quick Insights into Lattice Product Quality
Lattice's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Lattice Product Quality the Highest
Lattice Product Quality Score by Industry
Lattice's Product Quality score was rated 3.6 stars by Tech industry customers.
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Lattice Product Quality vs. Competitors
Compared to its competitors, Lattice's Product Quality score is rated right above Glint, and is preceded by Officevibe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Emplify | 4.4/5 |
| 15Five | 4.4/5 |
| Culture Amp | 4.2/5 |
| Officevibe | 3.9/5 |
| Lattice | 3.8/5 |
| Glint | 3.7/5 |
| Reflektive | N/A |
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Lattice Pricing
Lattice ROI & Value For Money
3.9/5
Lattice has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Lattice Pricing Plans
Lattice has a pricing structure that accommodates medium and large businesses. Starting from $9/month, Lattice uses a subscription model.
Who Uses Lattice?
Medium Businesses
Large Enterprises
Lattice Pricing vs. Competitors
Compared to its competitors, Lattice's ROI score is rated right above Glint, and is preceded by Culture Amp.
| COMPANY | Pricing Score | |
|---|---|---|
| 15Five | 4.3/5 |
| Emplify | 4.2/5 |
| Culture Amp | 4/5 |
| Lattice | 3.9/5 |
| Glint | 3.7/5 |
| Officevibe | 3.6/5 |
| Reflektive | N/A |
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Lattice Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lattice Customer Satisfaction vs. Competitors
Compared to its competitors, Lattice's Customer Satisfaction score is rated right above Reflektive, and is preceded by Emplify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 15Five | 100% |
| Culture Amp | 81% |
| Glint | 50% |
| Officevibe | 40% |
| Emplify | 0% |
| Lattice | 0% |
| Reflektive | 0% |
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Lattice Customer Service
3.2/5
Lattice has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Lattice's Customer Service
Address
600 Battery St, San Francisco, CA 94111
Website
http://www.lattice.com
Phone Number
4156521455
Lattice's Social Links
Lattice Customer Service vs. Competitors
Compared to its competitors, Lattice's Customer Service score is rated right above Officevibe, and is preceded by 15Five.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glint | 4.1/5 |
| Culture Amp | 3.9/5 |
| 15Five | 3.4/5 |
| Lattice | 3.2/5 |
| Officevibe | 3.2/5 |
| Emplify | N/A |
| Reflektive | N/A |
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Lattice as an Employer
4.7/5
Lattice has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lattice scored a 47 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of Lattice would recommend the brand to a friend. ENPS measures how likely Lattice employees would recommend working at Lattice to a friend.
Net Promoter Score
47
NPS Score
| 69% | Promoters |
|---|---|
| 9% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 89% | Promoters |
|---|---|
| 9% | Passive |
| 2% | Detractors |
