44
NPS
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Officevibe
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About Officevibe's Brand
Officevibe is an online platform that designs employee pulse surveys to boost employee engagement within organizations. Among its major competitors, Officevibe is ranked in 3rd place for NPS while Peakon is 1st, and Brightidea is 2nd. Overall, Officevibe has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
51%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service
Officevibe Ranking
- #3 / 4 of its competitors
Officevibe NPS
Officevibe's Net Promoter Score (NPS) is a 44 with 61% Promoters, 22% Passives, and 17% Detractors. Net Promoter Score tracks whether Officevibe's customers would recommend using the product based on a scale of -100 to 100.
Officevibe Overall NPS
| 61% | Promoters |
|---|---|
| 22% | Passives |
| 17% | Detractors |
Officevibe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 72 | Jun 2022 | 72 |
Jul 2022 69 | Jul 2022 | 69 |
Aug 2022 67 | Aug 2022 | 67 |
Oct 2022 69 | Oct 2022 | 69 |
Feb 2023 63 | Feb 2023 | 63 |
May 2023 56 | May 2023 | 56 |
Nov 2023 58 | Nov 2023 | 58 |
Feb 2024 54 | Feb 2024 | 54 |
Mar 2024 52 | Mar 2024 | 52 |
Apr 2024 51 | Apr 2024 | 51 |
May 2024 49 | May 2024 | 49 |
Sep 2024 42 | Sep 2024 | 42 |
How Other Brands Compare
Officevibe is ranked third for NPS among its competitors. Peakon and Brightidea come in first and second, with Culture Amp coming in at #4.
Officevibe |  Culture Amp |  Peakon |  Brightidea | |
| Global Ranking | #- | #686 | #- | #- |
| NPS | 44 | 34 | 79 | 54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Officevibe NPS by Usage
Officevibe's NPS was rated the highest by customers who have used Officevibe's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 49 | 1 to 2 Years | 49 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
Officevibe NPS vs. Competitors
Compared to its competitors, Officevibe's NPS is rated right above Culture Amp, and is preceded by Brightidea.
| COMPANY | NPS Score | |
|---|---|---|
| Peakon | 79 |
| Brightidea | 54 |
| Officevibe | 44 |
| Culture Amp | 34 |
 | Spigit | 24 |
 | Visier | 11 |
 | Glint | 10 |
 | Butterfly.ai | N/A |
Officevibe Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Officevibe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Officevibe Customer Loyalty vs. Competitors
Compared to its competitors, Officevibe's Customer Loyalty score is rated right above Visier, and is preceded by Brightidea.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Culture Amp | 89% |
| Glint | 87% |
| Brightidea | 68% |
| Officevibe | 51% |
| Visier | 10% |
| Peakon | N/A |
| Spigit | N/A |
| Butterfly.ai | N/A |
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Officevibe Product Quality
3.9/5
Officevibe has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Officevibe Product Information
Officevibe serves markets in the United States and Canada. Officevibe supports Web devices and offers products for small and medium sized businesses.
Officevibe’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Officevibe's product the highest.
- Website
- https://www.officevibe.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Gaming
Languages Supported
English
Product Type
Human Resources (HR) Software
Employee Engagement Software
Quick Insights into Officevibe Product Quality
Officevibe's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Officevibe Product Quality the Highest
Officevibe Product Quality Score by Usage
Officevibe's Product Quality score was rated 3.8 stars by customers who have used Officevibe's products/services for 1 to 2 Years.
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Officevibe Product Quality Score by Industry
Officevibe's Product Quality score was rated 4.6 stars by Tech industry customers.
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Officevibe Product Quality vs. Competitors
Compared to its competitors, Officevibe's Product Quality score is rated right above Glint, and is preceded by Spigit.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visier | 4.5/5 |
| Peakon | 4.4/5 |
| Brightidea | 4.2/5 |
| Culture Amp | 4.2/5 |
| Spigit | 4.1/5 |
| Officevibe | 3.9/5 |
| Glint | 3.7/5 |
| Butterfly.ai | N/A |
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Officevibe Pricing
Officevibe ROI & Value For Money
3.6/5
Officevibe has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Officevibe Pricing Plans
Officevibe has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Officevibe?
Small Businesses
Medium Businesses
Quick Insights into Officevibe ROI
Officevibe's ROI score was rated highest by customers from the Tech industry.
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Ranked Officevibe ROI the Highest
Officevibe ROI Score by Industry
Officevibe's ROI score was rated 4.3 stars by Tech industry customers.
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Officevibe Pricing vs. Competitors
Compared to its competitors, Officevibe's ROI score is rated right above Butterfly.ai, and is preceded by Glint.
| COMPANY | Pricing Score | |
|---|---|---|
| Visier | 4.5/5 |
| Peakon | 4.2/5 |
| Spigit | 4.1/5 |
| Culture Amp | 4/5 |
| Brightidea | 3.9/5 |
| Glint | 3.7/5 |
| Officevibe | 3.6/5 |
| Butterfly.ai | N/A |
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Officevibe Customer Satisfaction (CSAT)
Officevibe Customer Satisfaction (CSAT) Score
40 / 100
Officevibe has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
13%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Officevibe Customer Satisfaction vs. Competitors
Compared to its competitors, Officevibe's Customer Satisfaction score is rated right above Peakon, and is preceded by Glint.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Culture Amp | 81% |
| Visier | 50% |
| Glint | 50% |
| Officevibe | 40% |
| Peakon | 0% |
| Brightidea | 0% |
| Spigit | 0% |
| Butterfly.ai | 0% |
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Officevibe Customer Service
3.2/5
Officevibe has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Officevibe's Customer Service
Address
1751 Richardson, Suite 5400, Montreal, MO H3K1G6 Canada
Website
https://www.officevibe.com
Phone Number
1(855) 980-8423
Officevibe Customer Service vs. Competitors
Compared to its competitors, Officevibe's Customer Service score is rated right above Butterfly.ai, and is preceded by Brightidea.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peakon | 5/5 |
| Spigit | 5/5 |
| Visier | 4.5/5 |
| Glint | 4.1/5 |
| Culture Amp | 3.9/5 |
| Brightidea | 3.7/5 |
| Officevibe | 3.2/5 |
| Butterfly.ai | N/A |
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Officevibe as an Employer
Consumer vs. Employees
Officevibe scored a 44 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Officevibe would recommend the brand to a friend. ENPS measures how likely Officevibe employees would recommend working at Officevibe to a friend.
Net Promoter Score
44
NPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
