79
NPS
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Peakon
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About Peakon's Brand
Developer of a SaaS-based people analytics platform designed to make better people decisions. The company's Peakon platform generates insights through the automated collection of employee feedback via web and mobile apps, which is then analyzed using machine learning techniques, enabling businesses to maximise their engagement, retention and productivity.
Brand at a Glance
4.4/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Peakon NPS
Peakon's Net Promoter Score (NPS) is a 79 with 84% Promoters, 11% Passives, and 5% Detractors. Net Promoter Score tracks whether Peakon's customers would recommend using the product based on a scale of -100 to 100.
Peakon Overall NPS
| 84% | Promoters |
|---|---|
| 11% | Passives |
| 5% | Detractors |
Peakon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 79 | Aug 2020 | 79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peakon Product Quality
4.4/5
Peakon has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Peakon Product Information
Peakon serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Peakon supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Peakon’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- www.peakon.com
- Company Size
- 11-50 Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Czech
Swedish
Polish
Danish
Norwegian
Product Type
Human Resources (HR) Software
Online Survey Software
Survey Software
Talent Management Software
Employee Engagement Software
Onboarding Software
Peakon Pricing
Peakon ROI & Value For Money
4.2/5
Peakon has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Peakon Pricing Plans
Peakon has a pricing structure that accommodates small, medium, and large businesses. Starting from $3.50/month, Peakon uses a subscription model and offers the following: Essential: $3.5 per user, per month, Business: $7 per user, per month, and Premier: $12 per user, per month.
Who Uses Peakon?
Small Businesses
Medium Businesses
Large Enterprises
Peakon Customer Service
5/5
Peakon has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Peakon's Customer Service
Address
Otto Busses Vej 5A, Copenhagen, 2450 Denmark
Website
www.peakon.com
Consumer vs. Employees
Peakon scored a 79 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Peakon would recommend the brand to a friend. ENPS measures how likely Peakon employees would recommend working at Peakon to a friend.
Net Promoter Score
79
NPS Score
| 84% | Promoters |
|---|---|
| 11% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
