11
NPS
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Visier
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About Visier's Brand
The market leader in People Intelligence, Visier is a cloud-based analytic application which delivers fast, clear insight by starting with the right questions. Among its major competitors, Visier is ranked in 6th place for NPS while Microsoft is 1st, and Tableau Software is 2nd.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Visier Ranking
- #4 / 4 of its competitors
Visier NPS
Visier's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Visier's customers would recommend using the product based on a scale of -100 to 100.
Visier Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Visier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Nov 2021 -50 | Nov 2021 | -50 |
Mar 2022 -33 | Mar 2022 | -33 |
Apr 2022 -20 | Apr 2022 | -20 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 13 | Sep 2022 | 13 |
Jan 2023 0 | Jan 2023 | 0 |
Jan 2024 11 | Jan 2024 | 11 |
How Other Brands Compare
Visier is ranked #4 for NPS among its competitors. Microsoft and Workday come in first and second, with Oracle coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Visier NPS vs. Competitors
Compared to its competitors, Visier's NPS is rated right below Oracle.
| COMPANY | NPS Score | |
|---|---|---|
 | Microsoft | 38 |
 | Tableau Software | 34 |
 | Workday | 31 |
 | SAP SuccessFactors | 15 |
 | Oracle | 11 |
| Visier | 11 |
Visier Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Visier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Visier Customer Loyalty vs. Competitors
Compared to its competitors, Visier's Customer Loyalty score is rated right below Oracle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tableau Software | 86% |
| Microsoft | 84% |
| Workday | 80% |
| SAP SuccessFactors | 77% |
| Oracle | 72% |
| Visier | 10% |
Unlock Visier Customer Loyalty vs. Competitors Data
VS
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Visier Product Quality
4.5/5
Visier has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Visier Product Information
Visier serves markets in the United States, Europe, Canada, United Kingdom, and Germany. Visier supports iOS and Web devices and offers products for medium and large sized businesses.
Visier’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.visier.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Languages Supported
English
Product Type
Predictive Analytics Software
HR Analytics Software
Visier Product Quality vs. Competitors
Compared to its competitors, Visier's Product Quality score is rated right above Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visier | 4.5/5 |
| Microsoft | 4.1/5 |
| Tableau Software | 4/5 |
| Workday | 3.9/5 |
| SAP SuccessFactors | 3.9/5 |
| Oracle | 3.7/5 |
Unlock Visier Product Quality vs. Competitors Data
VS
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Visier Pricing
Visier ROI & Value For Money
4.5/5
Visier has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Visier Pricing Plans
Visier has a pricing structure that accommodates medium and large businesses.
Who Uses Visier?
Medium Businesses
Large Enterprises
Visier Pricing vs. Competitors
Compared to its competitors, Visier's ROI score is rated right above Microsoft.
| COMPANY | Pricing Score | |
|---|---|---|
| Visier | 4.5/5 |
| Microsoft | 4/5 |
| Tableau Software | 3.9/5 |
| Workday | 3.8/5 |
| SAP SuccessFactors | 3.7/5 |
| Oracle | 3.7/5 |
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Visier Customer Satisfaction (CSAT)
Visier Customer Satisfaction (CSAT) Score
50 / 100
Visier has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Visier Customer Satisfaction vs. Competitors
Compared to its competitors, Visier's Customer Satisfaction score is rated right below Tableau Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Microsoft | 80% |
| SAP SuccessFactors | 76% |
| Workday | 72% |
| Oracle | 67% |
| Tableau Software | 64% |
| Visier | 50% |
Unlock Visier Customer Satisfaction vs. Competitors Data
VS
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Visier Customer Service
4.5/5
Visier has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Visier's overall Customer Service score rated by its users and customers.
About Visier's Customer Service
Address
#400–858 Beatty Street, Vancouver, WA V6B 1C1 Canada
Website
http://www.visier.com/
Visier Customer Service vs. Competitors
Compared to its competitors, Visier's Customer Service score is rated right above Microsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visier | 4.5/5 |
| Microsoft | 4/5 |
| Workday | 3.9/5 |
| SAP SuccessFactors | 3.8/5 |
| Tableau Software | 3.7/5 |
| Oracle | 3.6/5 |
Unlock Visier Customer Service vs. Competitors Data
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Visier as an Employer
4.1/5
Visier has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Visier scored a 11 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Visier would recommend the brand to a friend. ENPS measures how likely Visier employees would recommend working at Visier to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
