35
NPS
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Trakstar
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About Trakstar's Brand
Trakstar designs the best HR technology software in the world. We're changing the way employee performance is managed.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
2.7/5
Customer Service
Trakstar NPS
Trakstar's Net Promoter Score (NPS) is a 35 with 60% Promoters, 15% Passives, and 25% Detractors. Net Promoter Score tracks whether Trakstar's customers would recommend using the product based on a scale of -100 to 100.
Trakstar Overall NPS
| 60% | Promoters |
|---|---|
| 15% | Passives |
| 25% | Detractors |
Trakstar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 37 | Aug 2020 | 37 |
Dec 2021 35 | Dec 2021 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trakstar NPS by Usage
Trakstar's NPS was rated the highest by customers who have used Trakstar's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Trakstar Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Trakstar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trakstar Product Quality
4.3/5
Trakstar has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Trakstar's overall Product Quality score rated by its users and customers.
Trakstar Product Information
Trakstar serves markets in the United States and Canada. Trakstar supports Web devices and offers products for small, medium, and large sized businesses.
Trakstar’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.trakstar.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Workforce Management Software
Talent Management Software
Employee Engagement Software
Performance Management & Appraisal Software
360 Degree Feedback Software
OKR Software
Succession Planning Software
Trakstar Pricing
Trakstar ROI & Value For Money
4.1/5
Trakstar has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Trakstar's overall ROI score rated by its users and customers.
Trakstar Pricing Plans
Trakstar has a pricing structure that accommodates small, medium, and large businesses. Starting from $4370/year, Trakstar uses a subscription model and offers the following: - Unlimited Online Reviews, - Goal Tracking Module, and - Unlimited Multi-Rater (360) Review Module.
Who Uses Trakstar?
Small Businesses
Medium Businesses
Large Enterprises
Trakstar Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trakstar Customer Service
2.7/5
Trakstar has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Trakstar's overall Customer Service score rated by its users and customers.
About Trakstar's Customer Service
Address
911 E Pike Street Suite 204, Seattle, WA
Website
http://www.trakstar.com/
Trakstar as an Employer
Consumer vs. Employees
Trakstar scored a 35 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Trakstar would recommend the brand to a friend. ENPS measures how likely Trakstar employees would recommend working at Trakstar to a friend.
Net Promoter Score
35
NPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 81% | Promoters |
|---|---|
| 12% | Passive |
| 7% | Detractors |
