0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SourceHOV
Marketing or Exec? Claim Your Free Account
About SourceHOV's Brand
SourceHOV is a provider of transaction processing solutions, strategic consulting and data analytics services. Among its major competitors, SourceHOV is ranked in 3rd place for NPS while LinkedIn is 1st, and Syntel is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
SourceHOV Ranking
- #3 / 4 of its competitors
SourceHOV NPS
SourceHOV's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether SourceHOV's customers would recommend using the product based on a scale of -100 to 100.
SourceHOV Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
SourceHOV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 0 | Feb 2024 | 0 |
How Other Brands Compare
SourceHOV is ranked third for NPS among its competitors. LinkedIn and Syntel come in first and second, with Abtran coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SourceHOV Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SourceHOV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SourceHOV Customer Loyalty vs. Competitors
Compared to its competitors, SourceHOV's Customer Loyalty score is rated right above Abtran, and is preceded by Syntel.
Unlock SourceHOV Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SourceHOV Customer Loyalty vs. Competitors data and gain insights into your customers today.
SourceHOV Product Quality
4/5
SourceHOV has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SourceHOV's overall Product Quality score rated by its users and customers.
SourceHOV Product Information
SourceHOV’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sourcehov.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Government & Legal
Hardware and Devices
Marketplaces
Small Business Services
SourceHOV Product Quality vs. Competitors
Compared to its competitors, SourceHOV's Product Quality score is rated right above Syntel, and is preceded by LinkedIn.
Unlock SourceHOV Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SourceHOV Product Quality vs. Competitors data and gain insights into your customers today.
SourceHOV Pricing
SourceHOV ROI & Value For Money
3.5/5
SourceHOV has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SourceHOV's overall ROI score rated by its users and customers.
SourceHOV Pricing vs. Competitors
Compared to its competitors, SourceHOV's ROI score is rated right above Abtran, and is preceded by Syntel.
Unlock SourceHOV ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SourceHOV ROI vs. Competitors data and gain insights into your customers today.
SourceHOV Customer Satisfaction (CSAT)
SourceHOV Customer Satisfaction (CSAT) Score
100 / 100
SourceHOV has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SourceHOV Customer Satisfaction vs. Competitors
Compared to its competitors, SourceHOV's Customer Satisfaction score is rated right above LinkedIn.
Unlock SourceHOV Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SourceHOV Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SourceHOV Customer Service
3/5
SourceHOV has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SourceHOV's overall Customer Service score rated by its users and customers.
About SourceHOV's Customer Service
Address
615 Freeport Parkway, Coppell, TX
Website
http://www.sourcehov.com
Phone Number
2488377150
SourceHOV Customer Service vs. Competitors
Compared to its competitors, SourceHOV's Customer Service score is rated right above Abtran, and is preceded by Syntel.
Unlock SourceHOV Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SourceHOV Customer Service vs. Competitors data and gain insights into your customers today.
SourceHOV as an Employer
3.9/5
SourceHOV has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
SourceHOV scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SourceHOV would recommend the brand to a friend. ENPS measures how likely SourceHOV employees would recommend working at SourceHOV to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
