28
NPS
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OwnBackup is ranked #267 in Tech Brands
OwnBackup is ranked #267 in Tech Brands
About OwnBackup's Brand
OwnBackup accelerates business growth through automatic and complete Salesforce data protection. OwnBackup’s brand is ranked #805 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of OwnBackup. When compared to other organizations within the Tech industry, OwnBackup is ranked #267. Among its major competitors, OwnBackup is ranked in 4th place for NPS while Typeform is 1st, and Checkmarx is 2nd.Their current valuation is $100.00M
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
OwnBackup Ranking
- #805 in Global Best Brands
- #267 in Tech
- #4 / 4 of its competitors
OwnBackup NPS
OwnBackup's Net Promoter Score (NPS) is a 28 with 51% Promoters, 26% Passives, and 23% Detractors. Net Promoter Score tracks whether OwnBackup's customers would recommend using the product based on a scale of -100 to 100.
OwnBackup Overall NPS
| 51% | Promoters |
|---|---|
| 26% | Passives |
| 23% | Detractors |
OwnBackup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 26 | Apr 2023 | 26 |
May 2023 28 | May 2023 | 28 |
Jun 2023 28 | Jun 2023 | 28 |
Aug 2023 30 | Aug 2023 | 30 |
Sep 2023 27 | Sep 2023 | 27 |
Oct 2023 24 | Oct 2023 | 24 |
Nov 2023 24 | Nov 2023 | 24 |
Mar 2024 24 | Mar 2024 | 24 |
May 2024 28 | May 2024 | 28 |
Jul 2024 28 | Jul 2024 | 28 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 27 | Apr 2025 | 27 |
How Other Brands Compare
OwnBackup is ranked #4 for NPS among its competitors. Typeform and Checkmarx come in first and second, with Databricks coming in at third. Among those competitors, it is the lowest valued company behind Databricks.
 OwnBackup |  Databricks |  Typeform |  Checkmarx | |
| Global Ranking | #805 | #- | #- | #- |
| NPS | 28 | 29 | 50 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $6.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OwnBackup NPS by Gender
Male customers rated OwnBackup's NPS 11 points higher than Female customers.
Male
61
OwnBackup's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
50
OwnBackup's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
OwnBackup NPS by Ethnicity
OwnBackup's NPS was rated 61 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 61 | Caucasian | 61 |
OwnBackup NPS by Usage
OwnBackup's NPS was rated the highest by customers who have used OwnBackup's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
OwnBackup Customer Reviews
Out of the 4 OwnBackup customer reviews 3 were positive and 1 was constructive. OwnBackup customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
OwnBackup Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of OwnBackup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OwnBackup Customer Loyalty Score by Gender
Female customers rated OwnBackup's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
OwnBackup Customer Loyalty Score by Ethnicity
OwnBackup's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OwnBackup.
78
out of 100
Caucasian
OwnBackup Customer Loyalty Score by Usage
OwnBackup's Customer Loyalty score was rated the highest by customers who have used OwnBackup's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OwnBackup Customer Loyalty Score by Industry
OwnBackup's Customer Loyalty score was rated 85% by Tech industry customers.
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OwnBackup Customer Loyalty vs. Competitors
Compared to its competitors, OwnBackup's Customer Loyalty score is rated right above Checkmarx, and is preceded by Typeform.
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Customer Loyalty for Other Tech Brands
In the Tech industry, OwnBackup's Customer Loyalty score is rated right below Peloton.
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OwnBackup Product Quality
4.1/5
OwnBackup has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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OwnBackup Product Information
OwnBackup’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated OwnBackup's product the highest.
- Website
- https://www.ownbackup.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into OwnBackup Product Quality
OwnBackup's Product Quality score was rated highest by customers who have used OwnBackup's products/services for 1 to 2 Years, and rated lowest by customers who have used OwnBackup's products/services for 2 to 5 Years.
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Ranked OwnBackup Product Quality the Highest
Ranked OwnBackup Product Quality the Lowest
OwnBackup Product Quality Score by Gender
Female customers rated OwnBackup's Product Quality score 0.4 stars higher than Male customers.
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Male
4/5
Female
4.4/5
OwnBackup Product Quality Score by Ethnicity
OwnBackup's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
OwnBackup Product Quality Score by Usage
OwnBackup's Product Quality score was rated the highest by customers who have used OwnBackup's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OwnBackup Product Quality Score by Industry
OwnBackup's Product Quality score was rated 3.8 stars by Tech industry customers.
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OwnBackup Product Quality vs. Competitors
Compared to its competitors, OwnBackup's Product Quality score is rated right above Databricks, and is preceded by Typeform.
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Product Quality for Other Tech Brands
In the Tech industry, OwnBackup's Product Quality score is rated right above Google, and is preceded by Spotify.
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OwnBackup Pricing
OwnBackup ROI & Value For Money
3.9/5
OwnBackup has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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OwnBackup Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into OwnBackup ROI
OwnBackup's ROI score was rated highest by customers who have used OwnBackup's products/services for 1 to 2 Years, and rated lowest by customers who have used OwnBackup's products/services for 2 to 5 Years.
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Ranked OwnBackup ROI the Highest
Ranked OwnBackup ROI the Lowest
OwnBackup ROI Score by Gender
Female customers rated OwnBackup's ROI score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
OwnBackup ROI Score by Ethnicity
OwnBackup's ROI score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OwnBackup.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
OwnBackup ROI Score by Usage
OwnBackup's ROI score was rated the highest by customers who have used OwnBackup's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OwnBackup ROI Score by Industry
OwnBackup's ROI score was rated 3.4 stars by Tech industry customers.
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OwnBackup Pricing vs. Competitors
Compared to its competitors, OwnBackup's ROI score is rated right above Databricks, and is preceded by Typeform.
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ROI for Other Tech Brands
In the Tech industry, OwnBackup's ROI score is rated right above ROBLOX, and is preceded by Apple.
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OwnBackup Customer Satisfaction (CSAT)
OwnBackup Customer Satisfaction (CSAT) Score
70 / 100
OwnBackup has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
35%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OwnBackup Customer Satisfaction
OwnBackup's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked OwnBackup Customer Satisfaction the Highest
Ranked OwnBackup Customer Satisfaction the Lowest
OwnBackup Customer Satisfaction Score by Gender
Female customers rated OwnBackup's Customer Satisfaction score 33 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
OwnBackup Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OwnBackup's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
OwnBackup Customer Satisfaction vs. Competitors
Compared to its competitors, OwnBackup's Customer Satisfaction score is rated right above Typeform, and is preceded by Databricks.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, OwnBackup's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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OwnBackup Customer Service
4/5
OwnBackup has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About OwnBackup's Customer Service
Address
400 Kelby St, Fort Lee, NJ 07024
Website
https://www.ownbackup.com/
Phone Number
(646) 503-5100
OwnBackup's Social Links
Quick Insights into OwnBackup Customer Service
OwnBackup's Customer Service score was rated highest by customers who have used OwnBackup's products/services for 1 to 2 Years, and rated lowest by customers who have used OwnBackup's products/services for 2 to 5 Years.
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Ranked OwnBackup Customer Service the Highest
Ranked OwnBackup Customer Service the Lowest
OwnBackup Customer Service Score by Gender
Female customers rated OwnBackup's Customer Service score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
OwnBackup Customer Service Score by Ethnicity
OwnBackup's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OwnBackup.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
OwnBackup Customer Service Score by Usage
OwnBackup's Customer Service score was rated the highest by customers who have used OwnBackup's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OwnBackup Customer Service Score by Industry
OwnBackup's Customer Service score was rated 3.5 stars by Tech industry customers.
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OwnBackup Customer Service vs. Competitors
Compared to its competitors, OwnBackup's Customer Service score is rated right above Typeform.
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Customer Service for Other Tech Brands
In the Tech industry, OwnBackup's Customer Service score is rated right above Google, and is preceded by Apple.
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OwnBackup as an Employer
4.4/5
OwnBackup has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
OwnBackup scored a 28 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of OwnBackup would recommend the brand to a friend. ENPS measures how likely OwnBackup employees would recommend working at OwnBackup to a friend.
Net Promoter Score
28
NPS Score
| 51% | Promoters |
|---|---|
| 26% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 71% | Promoters |
|---|---|
| 10% | Passive |
| 19% | Detractors |
Global Ranking Snapshot
OwnBackup is ranked #805 in the Global Top 100 Brands. It ranks just behind charity: water and just ahead of ThoughtWorks.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
803 |  | Alcon |  | David J. Endicott | Health and Wellness |
804 |  | charity: water |  | Scott Harrison | Food and Beverages |
805 | | OwnBackup | | Sam Gutmann | Tech |
806 |  | ThoughtWorks |  | Guo Xiao | Tech |
807 |  | Accenture (Global) |  | Julie Sweet | Business and Consumer Services |
808 |  | Tillamook |  | Patrick Criteser | Food and Beverages |
809 |  | Better |  | Vishal Garg | Banking and Financial Services |
Tech Ranking Snapshot
OwnBackup is ranked #267 in the Tech Industry. It ranks just behind Alcon and just ahead of ThoughtWorks.
| RANK | COMPANY | Location | |
|---|---|---|---|
265 |  | MercadoLibre | Burns, KS |
266 | | Alcon | Fort Worth, TX |
267 | | OwnBackup | Fort Lee, NJ |
268 | | ThoughtWorks | Chicago, IL |
269 |  | FANDOM | California City, CA |
270 |  | DENTSPLY SIRONA | York, PA |
271 |  | Arista Networks | Santa Clara, CA |
