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Alabama Power Company is

Ranked

#69

Energy and Manufacturing Brands

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Alabama Power Company

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Alabama Power Company

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Alabama Power Company is ranked #69 in Energy and Manufacturing Brands

About Alabama Power Company's Brand

"Alabama Power provides electricity supply and service to homes, businesses and industries in the southern two-thirds of Alabama." Alabama Power Company’s brand is ranked #813 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Alabama Power Company. When compared to other organizations within the Energy and Manufacturing industry, Alabama Power Company is ranked #69. Among its major competitors, Alabama Power Company is ranked in 1st place for NPS while Southern Company is 2nd, and Gulf Power is 3rd.

Brand at a Glance

87%

Customer Loyalty

3.8/5

Product Quality

3.5/5

Pricing

3.8/5

Customer Service

Alabama Power Company Ranking

Alabama Power Company NPS

Alabama Power Company's Net Promoter Score (NPS) is a 32 with 62% Promoters, 8% Passives, and 30% Detractors. Net Promoter Score tracks whether Alabama Power Company's customers would recommend using the product based on a scale of -100 to 100.

Alabama Power Company Overall NPS

NPS

62%	Promoters
8%	Passives
30%	Detractors

Alabama Power Company NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 47	May 2024	47
Jun 2024 49	Jun 2024	49
Jul 2024 47	Jul 2024	47
Aug 2024 41	Aug 2024	41
Dec 2024 38	Dec 2024	38
Feb 2025 40	Feb 2025	40
May 2025 40	May 2025	40
Sep 2025 38	Sep 2025	38
Oct 2025 38	Oct 2025	38
Nov 2025 35	Nov 2025	35
Dec 2025 35	Dec 2025	35
Jan 2026 32	Jan 2026	32

How Other Brands Compare

Alabama Power Company is ranked first for NPS among its competitors. Southern Company and Gulf Power come in second and third, with region coming in at #4.

	Alabama Power Company	Southern Company	Gulf Power	region
Global Ranking	#813	#448	#-	#-
NPS	32	30	20	0
Valuation Updated every 24 hours for public companies	-	$26.42B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Alabama Power Company NPS by Gender

Male customers rated Alabama Power Company's NPS 15 points higher than Female customers.

Male

Alabama Power Company's NPS was rated 52 by Male customers on Comparably.

71%

Promoters

10%

Passives

19%

Detractors

Female

Alabama Power Company's NPS was rated 37 by Female customers on Comparably.

64%

Promoters

Passives

27%

Detractors

Alabama Power Company NPS by Ethnicity

Alabama Power Company's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 25	Caucasian	25
African American/Black 100	African American/Black	100
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Other 75	Other	75

Alabama Power Company NPS by Age

Alabama Power Company's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

31-35

67%

33%

36-40

80%

20%

41-45

66%

17%

46-50

67%

33%

51-55

33%

67%

66+

80%

20%

Alabama Power Company NPS by Usage

Alabama Power Company's NPS was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 100	1 to 2 Years	100
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 80	5 to 10 Years	80
Over 10 Years 42	Over 10 Years	42

Alabama Power Company NPS vs. Competitors

Compared to its competitors, Alabama Power Company's NPS is rated right above Southern Company .

COMPANY		NPS Score
	Alabama Power Company	32
	Southern Company	30
	Gulf Power	20
	region	0

Alabama Power Company NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Alabama Power Company's NPS is rated right above Tesla, and is preceded by Audi.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Alabama Power Company	32
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

Alabama Power Company Customer Reviews

Out of the 6 Alabama Power Company customer reviews 6 were positive and 0 were constructive. Alabama Power Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Alabama Power Company Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Alabama Power Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

87%

13%

Alabama Power Company Customer Loyalty Score by Gender

Female customers rated Alabama Power Company's Customer Loyalty score 1% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Alabama Power Company.

Male

91%

Yes

Female

92%

Yes

Alabama Power Company Customer Loyalty Score by Ethnicity

Alabama Power Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alabama Power Company.

out of 100

Caucasian

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

100

out of 100

Other

Alabama Power Company Customer Loyalty Score by Age

Alabama Power Company's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Alabama Power Company.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
31-35 100%	31-35	100%
36-40 82%	36-40	82%
41-45 100%	41-45	100%
46-50 100%	46-50	100%
51-55 100%	51-55	100%
66+ 100%	66+	100%

Alabama Power Company Customer Loyalty Score by Usage

Alabama Power Company's Customer Loyalty score was rated the highest by customers who have used Alabama Power Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	70%
2 to 5 Years	55%
5 to 10 Years	100%
Over 10 Years	100%

Alabama Power Company Customer Loyalty Score by Industry

Alabama Power Company's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%
Accounting	87%
Education	100%
Retail	100%

Alabama Power Company Customer Loyalty vs. Competitors

Compared to its competitors, Alabama Power Company's Customer Loyalty score is rated right above Gulf Power.

COMPANY		Customer Loyalty Score
	Alabama Power Company	87%
	Gulf Power	84%
	Southern Company	82%
	region	76%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's Customer Loyalty score is rated right above Honda.

COMPANY		Customer Loyalty Score
	Alabama Power Company	87%
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%

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Alabama Power Company Product Quality

3.8/5

Alabama Power Company has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Alabama Power Company's overall Product Quality score rated by its users and customers.

Alabama Power Company Product Information

Alabama Power Company’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Alabama Power Company's product the highest. Reviewers from the Accounting industry rated Alabama Power Company the lowest at 3.6.

Website: www.alabamapower.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Energy

Quick Insights into Alabama Power Company Product Quality

Alabama Power Company's Product Quality score was rated highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.

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Ranked Alabama Power Company Product Quality the Highest

1 to 2 Years	5
African American/Black	4.6
Education	4.6

Ranked Alabama Power Company Product Quality the Lowest

Accounting	3.6
Asian or Pacific Islander	3.5
51-55	2.6

Alabama Power Company Product Quality Score by Gender

Alabama Power Company's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

Alabama Power Company Product Quality Score by Ethnicity

Alabama Power Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 4.5	Other	4.5

Alabama Power Company Product Quality Score by Age

Alabama Power Company's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.1	18-25	4.1
31-35 3.1	31-35	3.1
36-40 4.5	36-40	4.5
41-45 3.3	41-45	3.3
46-50 4.1	46-50	4.1
51-55 2.6	51-55	2.6
66+ 3.9	66+	3.9

Alabama Power Company Product Quality Score by Usage

Alabama Power Company's Product Quality score was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	5
2 to 5 Years	3.7
5 to 10 Years	3.9
Over 10 Years	3.7

Alabama Power Company Product Quality Score by Industry

Alabama Power Company's Product Quality score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.1
Accounting	3.6
Education	4.6
Retail	4.6

Alabama Power Company Product Quality vs. Competitors

Compared to its competitors, Alabama Power Company's Product Quality score is rated right above Gulf Power, and is preceded by Southern Company .

COMPANY		Product Quality Score
	Southern Company	4/5
	Alabama Power Company	3.8/5
	Gulf Power	3.5/5
	region	3.1/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Alabama Power Company	3.8/5
	Ford Motor Company	3.5/5

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Alabama Power Company Pricing

Alabama Power Company ROI & Value For Money

3.5/5

Alabama Power Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Alabama Power Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Alabama Power Company.

Quick Insights into Alabama Power Company ROI

Alabama Power Company's ROI score was rated highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.

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Ranked Alabama Power Company ROI the Highest

1 to 2 Years	5
Education	4.6
46-50	4.5

Ranked Alabama Power Company ROI the Lowest

Tech	3.1
2 to 5 Years	3
51-55	1.6

Alabama Power Company ROI Score by Gender

Male customers rated Alabama Power Company's ROI score 0.1 stars higher than Female customers.

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Male

3.7/5

Female

3.6/5

Alabama Power Company ROI Score by Ethnicity

Alabama Power Company's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.5	Other	4.5

Alabama Power Company ROI Score by Age

Alabama Power Company's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Alabama Power Company.

Summary	Age	Score
18-25 4.1	18-25	4.1
31-35 2.6	31-35	2.6
36-40 3.9	36-40	3.9
41-45 3.8	41-45	3.8
46-50 4.5	46-50	4.5
51-55 1.6	51-55	1.6
66+ 3.6	66+	3.6

Alabama Power Company ROI Score by Usage

Alabama Power Company's ROI score was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	5
2 to 5 Years	3
5 to 10 Years	4.5
Over 10 Years	3.4

Alabama Power Company ROI Score by Industry

Alabama Power Company's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.1
Accounting	4
Education	4.6
Retail	4.3

Alabama Power Company Pricing vs. Competitors

Compared to its competitors, Alabama Power Company's ROI score is rated right above Gulf Power, and is preceded by Southern Company .

COMPANY		Pricing Score
	Southern Company	4/5
	Alabama Power Company	3.5/5
	Gulf Power	3.3/5
	region	2.8/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Alabama Power Company	3.5/5
	Ford Motor Company	3.4/5

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Alabama Power Company Customer Satisfaction (CSAT)

Alabama Power Company Customer Satisfaction (CSAT) Score

75 / 100

Alabama Power Company has an overall Customer Satisfaction score of 75 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	46%
Satisfied	29%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	13%

Very Satisfied

46%

Satisfied

29%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Alabama Power Company Customer Satisfaction

Alabama Power Company's Customer Satisfaction score was rated highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.

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Ranked Alabama Power Company Customer Satisfaction the Highest

1 to 2 Years	100%
46-50	100%
African American/Black	100%

Ranked Alabama Power Company Customer Satisfaction the Lowest

Asian or Pacific Islander	67%
2 to 5 Years	50%
51-55	33%

Alabama Power Company Customer Satisfaction Score by Gender

Male customers rated Alabama Power Company's Customer Satisfaction score 9 points higher than Female customers.

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79 / 100

Male

	Very Satisfied	53%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	0%
	Very Dissatisfied	16%

70 / 100

Female

	Very Satisfied	50%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	0%
	Very Dissatisfied	20%

Alabama Power Company Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Alabama Power Company's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.

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69 / 100

Very Satisfied	37%
Satisfied	32%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	26%

Very Satisfied

37%

Satisfied

32%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

26%

CSAT according to African American/Black

Alabama Power Company's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Alabama Power Company's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Alabama Power Company's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alabama Power Company.

100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Alabama Power Company Customer Satisfaction Score by Age

Alabama Power Company's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

75%

36-40

80%

41-45

66%

46-50

100%

51-55

33%

66+

75%

Alabama Power Company Customer Satisfaction Score by Usage

Alabama Power Company's Customer Satisfaction score was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	100
2 to 5 Years	50
5 to 10 Years	75
Over 10 Years	78

Alabama Power Company Customer Satisfaction Score by Industry

Alabama Power Company's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "Alabama Power Company Customer Satisfaction Score by Industry",
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Accounting	67
Education	100
Retail	100

Alabama Power Company Customer Satisfaction vs. Competitors

Compared to its competitors, Alabama Power Company's Customer Satisfaction score is rated right above Southern Company , and is preceded by Gulf Power.

COMPANY		Customer Satisfaction (CSAT) Score
	Gulf Power	83%
	Alabama Power Company	76%
	Southern Company	75%
	region	50%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	Alabama Power Company	76%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	62%

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Alabama Power Company Customer Service

3.8/5

Alabama Power Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Alabama Power Company's overall Customer Service score rated by its users and customers.

About Alabama Power Company's Customer Service

Address

Birmingham, AL

Website

www.alabamapower.com

Quick Insights into Alabama Power Company Customer Service

Alabama Power Company's Customer Service score was rated highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.

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Ranked Alabama Power Company Customer Service the Highest

1 to 2 Years	5
36-40	4.9
Other	4.9

Ranked Alabama Power Company Customer Service the Lowest

Female	3.8
Over 10 Years	3.6
51-55	2.6

Alabama Power Company Customer Service Score by Gender

Male customers rated Alabama Power Company's Customer Service score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

Alabama Power Company Customer Service Score by Ethnicity

Alabama Power Company's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alabama Power Company.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.9	Other	4.9

Alabama Power Company Customer Service Score by Age

Alabama Power Company's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Alabama Power Company.

100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
31-35 3.3	31-35	3.3
36-40 4.9	36-40	4.9
41-45 3.8	41-45	3.8
46-50 4.5	46-50	4.5
51-55 2.6	51-55	2.6
66+ 3.6	66+	3.6

Alabama Power Company Customer Service Score by Usage

Alabama Power Company's Customer Service score was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	5
2 to 5 Years	4.2
5 to 10 Years	4.5
Over 10 Years	3.6

Alabama Power Company Customer Service Score by Industry

Alabama Power Company's Customer Service score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

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Tech	4.1
Accounting	3.8
Education	4.8
Retail	4.8

Alabama Power Company Customer Service vs. Competitors

Compared to its competitors, Alabama Power Company's Customer Service score is rated right above Gulf Power, and is preceded by Southern Company .

COMPANY		Customer Service Score
	Southern Company	3.9/5
	Alabama Power Company	3.8/5
	Gulf Power	3.7/5
	region	2.8/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's Customer Service score is rated right above 3M, and is preceded by Stanley Black & Decker.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	Alabama Power Company	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5

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Alabama Power Company as an Employer

4.7/5

Alabama Power Company has a 4.7/5 stars for its overall company culture rated by their employees

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CEO of Alabama Power Company

Mark Crosswhite

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Alabama Power Company scored a 32 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Alabama Power Company would recommend the brand to a friend. ENPS measures how likely Alabama Power Company employees would recommend working at Alabama Power Company to a friend.

Net Promoter Score

NPS Score

62%	Promoters
8%	Passive
30%	Detractors

Employee Net Promoter Score

eNPS Score

72%	Promoters
17%	Passive
11%	Detractors

Global Ranking Snapshot

Alabama Power Company is ranked #813 in the Global Top 100 Brands. It ranks just behind FANDOM and just ahead of Flywire.

RANK			INDUSTRY
811	Brad's Deals	Bradley Wilson	Retail
812	FANDOM	Perkins Miller	Tech
813	Alabama Power Company	Mark Crosswhite	Energy and Manufacturing
814	Flywire	Mike Massaro	Banking and Financial Services
815	Texas Children's Hospital	Mark Wallace	Health and Wellness
816	Juniper Networks	Rami Rahim	Business and Consumer Services
817	IDEO	Derek Robson	Business and Consumer Services

Energy and Manufacturing Ranking Snapshot

Alabama Power Company is ranked #69 in the Energy and Manufacturing Industry. It ranks just behind NUCOR CORPORATION and just ahead of DENTSPLY SIRONA.

RANK		Location
67	ArcelorMittal
68	NUCOR CORPORATION	Charlotte, NC
69	Alabama Power Company	Birmingham, AL
70	DENTSPLY SIRONA	York, PA
71	Barry-Wehmiller	Saint Louis, MO
72	Panasonic	Osage, OK
73	ASML