Alabama Power Company NPS & Customer Reviews | Comparably
Alabama Power Company is
Ranked
#69
in
Energy and Manufacturing Brands
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Alabama Power Company is ranked #69 in Energy and Manufacturing Brands

About Alabama Power Company's Brand

"Alabama Power provides electricity supply and service to homes, businesses and industries in the southern two-thirds of Alabama." Alabama Power Company’s brand is ranked #813 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Alabama Power Company. When compared to other organizations within the Energy and Manufacturing industry, Alabama Power Company is ranked #69. Among its major competitors, Alabama Power Company is ranked in 1st place for NPS while Southern Company is 2nd, and Gulf Power is 3rd.

Brand at a Glance

87%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service

Alabama Power Company Ranking

Alabama Power Company NPS

Alabama Power Company's Net Promoter Score (NPS) is a 32 with 62% Promoters, 8% Passives, and 30% Detractors. Net Promoter Score tracks whether Alabama Power Company's customers would recommend using the product based on a scale of -100 to 100.

Alabama Power Company Overall NPS

32
NPS
62%Promoters
8%Passives
30%Detractors
Alabama Power Company Overall NPS

Alabama Power Company NPS Trend

-100
-50
0
50
100
May 2024
47
May 202447
Jun 2024
49
Jun 202449
Jul 2024
47
Jul 202447
Aug 2024
41
Aug 202441
Dec 2024
38
Dec 202438
Feb 2025
40
Feb 202540
May 2025
40
May 202540
Sep 2025
38
Sep 202538
Oct 2025
38
Oct 202538
Nov 2025
35
Nov 202535
Dec 2025
35
Dec 202535
Jan 2026
32
Jan 202632

How Other Brands Compare

Alabama Power Company is ranked first for NPS among its competitors. Southern Company and Gulf Power come in second and third, with region coming in at #4.

Alabama Power Company's Logo
Alabama Power Company
Southern Company's Logo
Southern Company
Gulf Power's Logo
Gulf Power
region's Logo
region
Global Ranking#813#448#-#-
NPS3230200
Valuation Updated every 24 hours for public companies-$26.42B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Alabama Power Company NPS by Gender

Male customers rated Alabama Power Company's NPS 15 points higher than Female customers.

Male

52

Alabama Power Company's NPS was rated 52 by Male customers on Comparably.

71%
Promoters
10%
Passives
19%
Detractors

Female

37

Alabama Power Company's NPS was rated 37 by Female customers on Comparably.

64%
Promoters
9%
Passives
27%
Detractors

Alabama Power Company NPS by Ethnicity

Alabama Power Company's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
25
Caucasian25
African American/Black
100
African American/Black100
Asian or Pacific Islander
100
Asian or Pacific Islander100
Other
75
Other75

Alabama Power Company NPS by Age

Alabama Power Company's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

0
20
40
60
80
100
Promoters
75%
Passives
0%
Detractors
25%
18-2575%0%25%
Promoters
67%
Passives
0%
Detractors
33%
31-3567%0%33%
Promoters
80%
Passives
0%
Detractors
20%
36-4080%0%20%
Promoters
66%
Passives
17%
Detractors
17%
41-4566%17%17%
Promoters
67%
Passives
33%
Detractors
0%
46-5067%33%0%
Promoters
33%
Passives
0%
Detractors
67%
51-5533%0%67%
Promoters
80%
Passives
0%
Detractors
20%
66+80%0%20%

Alabama Power Company NPS by Usage

Alabama Power Company's NPS was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
1 to 2 Years
100
1 to 2 Years100
2 to 5 Years
0
2 to 5 Years0
5 to 10 Years
80
5 to 10 Years80
Over 10 Years
42
Over 10 Years42

Alabama Power Company NPS vs. Competitors

Compared to its competitors, Alabama Power Company's NPS is rated right above Southern Company .

Alabama Power Company NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Alabama Power Company's NPS is rated right above Tesla, and is preceded by Audi.

Alabama Power Company Customer Reviews

Out of the 6 Alabama Power Company customer reviews 6 were positive and 0 were constructive. Alabama Power Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Very reliable company with outstanding customer services
What do you value most about this brand?
it is a strong and steady company
What do you value most about this brand?
Alabama power had great Customer service
What do you value most about this brand?
Customer service is the best
What do you value most about this brand?
The professionalism of the company.

Alabama Power Company Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Alabama Power Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

87
87%
13
13%
Alabama Power Company Customer Loyalty

Alabama Power Company Customer Loyalty Score by Gender

Female customers rated Alabama Power Company's Customer Loyalty score 1% higher than Male customers.

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Male
91%
Yes
Female
92%
Yes

Alabama Power Company Customer Loyalty Score by Ethnicity

Alabama Power Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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91
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other

Alabama Power Company Customer Loyalty Score by Age

Alabama Power Company's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
55%
18-2555%
31-35
100%
31-35100%
36-40
82%
36-4082%
41-45
100%
41-45100%
46-50
100%
46-50100%
51-55
100%
51-55100%
66+
100%
66+100%

Alabama Power Company Customer Loyalty Score by Usage

Alabama Power Company's Customer Loyalty score was rated the highest by customers who have used Alabama Power Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
70%
2 to 5 Years
55%
5 to 10 Years
100%
Over 10 Years
100%

Alabama Power Company Customer Loyalty Score by Industry

Alabama Power Company's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

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Tech
100%
Accounting
87%
Education
100%
Retail
100%

Alabama Power Company Customer Loyalty vs. Competitors

Compared to its competitors, Alabama Power Company's Customer Loyalty score is rated right above Gulf Power.

COMPANYCustomer Loyalty Score
Alabama Power Company87%
Gulf Power84%
Southern Company 82%
region76%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's Customer Loyalty score is rated right above Honda.

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Alabama Power Company Product Quality

3.8/5

Alabama Power Company has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Alabama Power Company Product Information

Alabama Power Company’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Alabama Power Company's product the highest. Reviewers from the Accounting industry rated Alabama Power Company the lowest at 3.6.

Website
www.alabamapower.com
Company Size
5,001-10,000 Employees

Industry

Tech
Energy

Quick Insights into Alabama Power Company Product Quality

Alabama Power Company's Product Quality score was rated highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.

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Ranked Alabama Power Company Product Quality the Highest

1 to 2 Years
5
African American/Black
4.6
Education
4.6

Ranked Alabama Power Company Product Quality the Lowest

Accounting
3.6
Asian or Pacific Islander
3.5
51-55
2.6

Alabama Power Company Product Quality Score by Gender

Alabama Power Company's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

Alabama Power Company Product Quality Score by Ethnicity

Alabama Power Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
4.5
Other4.5

Alabama Power Company Product Quality Score by Age

Alabama Power Company's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
4.1
18-254.1
31-35
3.1
31-353.1
36-40
4.5
36-404.5
41-45
3.3
41-453.3
46-50
4.1
46-504.1
51-55
2.6
51-552.6
66+
3.9
66+3.9

Alabama Power Company Product Quality Score by Usage

Alabama Power Company's Product Quality score was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
5
2 to 5 Years
3.7
5 to 10 Years
3.9
Over 10 Years
3.7

Alabama Power Company Product Quality Score by Industry

Alabama Power Company's Product Quality score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

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Tech
4.1
Accounting
3.6
Education
4.6
Retail
4.6

Alabama Power Company Product Quality vs. Competitors

Compared to its competitors, Alabama Power Company's Product Quality score is rated right above Gulf Power, and is preceded by Southern Company .

COMPANYProduct Quality Score
Southern Company 4/5
Alabama Power Company3.8/5
Gulf Power3.5/5
region3.1/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANYProduct Quality Score
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
Tesla3.9/5
3M3.9/5
Audi3.9/5
Stanley Black & Decker3.8/5
Alabama Power Company3.8/5
Ford Motor Company3.5/5

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Alabama Power Company Pricing

Alabama Power Company ROI & Value For Money

3.5/5

Alabama Power Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Alabama Power Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Alabama Power Company.

Quick Insights into Alabama Power Company ROI

Alabama Power Company's ROI score was rated highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.

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Ranked Alabama Power Company ROI the Highest

1 to 2 Years
5
Education
4.6
46-50
4.5

Ranked Alabama Power Company ROI the Lowest

Tech
3.1
2 to 5 Years
3
51-55
1.6

Alabama Power Company ROI Score by Gender

Male customers rated Alabama Power Company's ROI score 0.1 stars higher than Female customers.

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Male

3.7/5

Female

3.6/5

Alabama Power Company ROI Score by Ethnicity

Alabama Power Company's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.3
Caucasian3.3
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4.5
Other4.5

Alabama Power Company ROI Score by Age

Alabama Power Company's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
4.1
18-254.1
31-35
2.6
31-352.6
36-40
3.9
36-403.9
41-45
3.8
41-453.8
46-50
4.5
46-504.5
51-55
1.6
51-551.6
66+
3.6
66+3.6

Alabama Power Company ROI Score by Usage

Alabama Power Company's ROI score was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
5
2 to 5 Years
3
5 to 10 Years
4.5
Over 10 Years
3.4

Alabama Power Company ROI Score by Industry

Alabama Power Company's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech
3.1
Accounting
4
Education
4.6
Retail
4.3

Alabama Power Company Pricing vs. Competitors

Compared to its competitors, Alabama Power Company's ROI score is rated right above Gulf Power, and is preceded by Southern Company .

COMPANYPricing Score
Southern Company 4/5
Alabama Power Company3.5/5
Gulf Power3.3/5
region2.8/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

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Alabama Power Company's Logo
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Alabama Power Company Customer Satisfaction (CSAT)

Alabama Power Company Customer Satisfaction (CSAT) Score

76 / 100

Alabama Power Company has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied46%
Satisfied30%
Neither Satisfied nor Dissatisfied9%
Dissatisfied2%
Very Dissatisfied13%
Very Satisfied
46%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
2%
Very Dissatisfied
13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Alabama Power Company Customer Satisfaction

Alabama Power Company's Customer Satisfaction score was rated highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.

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Ranked Alabama Power Company Customer Satisfaction the Highest

1 to 2 Years
100%
46-50
100%
African American/Black
100%

Ranked Alabama Power Company Customer Satisfaction the Lowest

Asian or Pacific Islander
67%
2 to 5 Years
50%
51-55
33%

Alabama Power Company Customer Satisfaction Score by Gender

Male customers rated Alabama Power Company's Customer Satisfaction score 9 points higher than Female customers.

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79 / 100
Male
Very Satisfied
53%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
16%
70 / 100
Female
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%

Alabama Power Company Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Alabama Power Company's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.

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69 / 100
Very Satisfied37%
Satisfied32%
Neither Satisfied nor Dissatisfied5%
Dissatisfied0%
Very Dissatisfied26%
Very Satisfied
37%
Satisfied
32%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
26%

CSAT according to African American/Black

Alabama Power Company's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Alabama Power Company's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Alabama Power Company's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied75%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Alabama Power Company Customer Satisfaction Score by Age

Alabama Power Company's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
18-25 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
18-2575%
36-40 CSAT Score
80%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
36-4080%
41-45 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
41-4567%
46-50 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
51-55 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
51-5533%
66+ CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
66+75%

Alabama Power Company Customer Satisfaction Score by Usage

Alabama Power Company's Customer Satisfaction score was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
100
2 to 5 Years
50
5 to 10 Years
75
Over 10 Years
78

Alabama Power Company Customer Satisfaction Score by Industry

Alabama Power Company's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

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Accounting
67
Education
100
Retail
100

Alabama Power Company Customer Satisfaction vs. Competitors

Compared to its competitors, Alabama Power Company's Customer Satisfaction score is rated right above Southern Company , and is preceded by Gulf Power.

COMPANYCustomer Satisfaction (CSAT) Score
Gulf Power83%
Alabama Power Company76%
Southern Company 75%
region50%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.

COMPANYCustomer Satisfaction (CSAT) Score
Toyota82%
Honda81%
Mercedes-Benz USA80%
Alabama Power Company76%
3M75%
Tesla74%
Audi74%
Stanley Black & Decker70%
Ford Motor Company62%

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Alabama Power Company Customer Service

3.8/5

Alabama Power Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Alabama Power Company's Customer Service

Address

Birmingham, AL


Website

www.alabamapower.com

Quick Insights into Alabama Power Company Customer Service

Alabama Power Company's Customer Service score was rated highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.

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Ranked Alabama Power Company Customer Service the Highest

1 to 2 Years
5
36-40
4.9
Other
4.9

Ranked Alabama Power Company Customer Service the Lowest

Female
3.8
Over 10 Years
3.6
51-55
2.6

Alabama Power Company Customer Service Score by Gender

Male customers rated Alabama Power Company's Customer Service score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

Alabama Power Company Customer Service Score by Ethnicity

Alabama Power Company's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.8
Caucasian3.8
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4.9
Other4.9

Alabama Power Company Customer Service Score by Age

Alabama Power Company's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
18-25
4.1
18-254.1
31-35
3.3
31-353.3
36-40
4.9
36-404.9
41-45
3.8
41-453.8
46-50
4.5
46-504.5
51-55
2.6
51-552.6
66+
3.6
66+3.6

Alabama Power Company Customer Service Score by Usage

Alabama Power Company's Customer Service score was rated the highest by customers who have used Alabama Power Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
5
2 to 5 Years
4.2
5 to 10 Years
4.5
Over 10 Years
3.6

Alabama Power Company Customer Service Score by Industry

Alabama Power Company's Customer Service score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

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Tech
4.1
Accounting
3.8
Education
4.8
Retail
4.8

Alabama Power Company Customer Service vs. Competitors

Compared to its competitors, Alabama Power Company's Customer Service score is rated right above Gulf Power, and is preceded by Southern Company .

COMPANYCustomer Service Score
Southern Company 3.9/5
Alabama Power Company3.8/5
Gulf Power3.7/5
region2.8/5

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Alabama Power Company's Logo
VS
Southern Company's Logo
Gulf Power's Logo
region's Logo

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Alabama Power Company's Customer Service score is rated right above 3M, and is preceded by Stanley Black & Decker.

COMPANYCustomer Service Score
Mercedes-Benz USA4.1/5
Toyota4/5
Honda4/5
Tesla3.8/5
Audi3.8/5
Stanley Black & Decker3.8/5
Alabama Power Company3.8/5
3M3.8/5
Ford Motor Company3.4/5

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Alabama Power Company's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Tesla's Logo
Audi's Logo
Stanley Black & Decker's Logo
3M's Logo
Ford Motor Company's Logo

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Alabama Power Company as an Employer

4.7/5

Alabama Power Company has a 4.7/5 stars for its overall company culture rated by their employees

  Alabama Power Company CEO
top
5%
CEO of Alabama Power Company

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Alabama Power Company scored a 32 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Alabama Power Company would recommend the brand to a friend. ENPS measures how likely Alabama Power Company employees would recommend working at Alabama Power Company to a friend.

Net Promoter Score

32
NPS Score
62%Promoters
8%Passive
30%Detractors

Employee Net Promoter Score

61
eNPS Score
72%Promoters
17%Passive
11%Detractors

Global Ranking Snapshot

Alabama Power Company is ranked #813 in the Global Top 100 Brands. It ranks just behind FANDOM and just ahead of Flywire.

RANKCOMPANYCEOINDUSTRY
811
Brad's Deals  Brad's Deals CEO
Bradley Wilson
Retail
812
FANDOM  FANDOM CEO
Perkins Miller
Tech
813
Alabama Power Company  Alabama Power Company CEO
Mark Crosswhite
Energy and Manufacturing
814
Flywire  Flywire CEO
Mike Massaro
Banking and Financial Services
815
Texas Children's Hospital  Texas Children's Hospital CEO
Mark Wallace
Health and Wellness
816
Juniper Networks  Juniper Networks CEO
Rami Rahim
Business and Consumer Services
817
IDEO  IDEO CEO
Derek Robson
Business and Consumer Services

Energy and Manufacturing Ranking Snapshot

Alabama Power Company is ranked #69 in the Energy and Manufacturing Industry. It ranks just behind NUCOR CORPORATION and just ahead of DENTSPLY SIRONA.

RANKCOMPANYLocation
67
ArcelorMittal
68
NUCOR CORPORATION
Charlotte, NC
69
Alabama Power Company
Birmingham, AL
70
DENTSPLY SIRONA
York, PA
71
Barry-Wehmiller
Saint Louis, MO
72
Panasonic
Osage, OK
73
ASML